U.S. HealthWorks Medical Group

I’m just writing an update to the US health works response. Thank you for taking the time responed to my concerns. I can guarantee you that I’m not the first person to be ask to pee in a cup while waiting outside, maybe I’m just the first person to Unilocal about it. Also can you please check the website of hours of operation for this location because on many different websites it states it open till six. If your not going to change the hours of operation on various websites then can you please do a retraining of staff on guest relations between themself and clients. I can tell you I will never again be using your services in the future for anything because of the front office staff, how someone can be so rude is beyound me and yet still be employed is crazy. Yes I know Unilocal is a place for people to vent and wright experience good and bad. I do my best not to wright such long negative reviews I believe I wright more positive reviews then negative ones. I hope as a large corporations such as yourself reads the reviews and make changes and try to use Unilocal as a tool to make your business better. t’s a sad because I really like the doctor’s and nurses working in the back are great but getting to them from parking the car and being ask to pre in a cup to having to deal with such unprofessional office staff is not worth the hassle I rather go else where.

It’s been 1 hour and 30 minutes since my scheduled appointment for a physical. This place is a total dump. If my employer didn’t require the tests I wouldn’t be here. When I check in they just look at me like I’m crazy and say my appointment will start soon.

Dr. Russell was fantastic! I’m on vacation with a terrible tooth pain. He asked me some questions and he prescribed me an antibiotic and I feel so much better! Thanks for helping me be pain free during my vacation!

If your living depends on a physical do not go here.
Right before I went in I called about wait time they said less than an hour, I showed up 5 minutes later to wait 2 hours while multiple people came and went.
It was obvious they always say less than an hour to get people to come in and pay them make them wait to get more business
The doctors ego completely over ran his judgment and was unprofessional making it a nightmare.
Do not go here under any circumstances

I have never been treated with the most disrespect manager I have ever in counter she treats everybody like if they are garbage this person need a good reality check from her boss or even be fired from working thier. This is not a person that should been in health care, providing this type of serve to customers some body need teach her how to provide services for her customers they are the ones that pay for her car note and maybe her house payment I I ever see her again their will be some action taken. I hope her boss reads this because he will be bextin my list.

The clinic has an urgent care sign in front. We do not recommend this clinic for any urgent medical needs!
Went there with a family member who inhaled toxins when opening a box of chlorine. Front desk asked us for the issues, advised there was a problem breathing and bad coughing from this incident. After filling out forms for about 15 minutes (unbelievable lengthy of time considering a breathing issue), he was called back for vitals, I was told I could not accompany him. He never saw a doctor! The nurse «consulted the doctor who said she couldn’t do anything and to go to the ER.
Bottom line, don’t waste your time for any urgent medical issues. Go to the Doctors Express in Santee, they are professional and competent.

I know at Urgent Care Clinics people should expect to wait. When I arrived with my boyfriend, we asked how long the wait would be and the receptionist said the wait would be no more than an hour. As we sat in the waiting room, people who came in after us were called back before we were. I had the joy of watching two and a half movies before my boyfriend was called back (over three hours). We would have gone to a different urgent care if we knew the wait would be THAT long.
Also, the clinic is not very receptive to customer service. While my boyfriend went back, I was stuck waiting in the lobby and they did not allow me back with him, even per his request. All other urgent cares I have been to allowed me to bring my boyfriend back with me while I have been seen.
Maybe their medicinal practices are subpar so they don’t want any extra people back there? I find it extremely shady and rude.
Overall, we did not enjoy their services at any point and will not return. Doctor’s Express down the street is so much better and we will be going there for our urgent clinical needs instead.

Worst Clinic ever!!! My husband waited 3 hrs before being seen and he was in tremendous pain. Definitely will never be going there again. And they tried to tell him he would be charged $ 50 of $ 2500 WTH. Lets hope I don’t receive a bill for this piss pour service.

THE ABSOLUTE WORST! A) I waited more than two hours for a 3 minute test. B) I was treated in a rude and obnoxious manner. C) The people behind the desk were clueless and blamed me for the information they didn’t know!!! D) Not one person was ever called into the back room for their appointment unless they marched up to the window and complained about how extremely long they had been waiting. In all my 52 years I have never been to a more poorly run medical office.

The people there are nice but how does a drug test take an hour and a half??? It is worth driving to the next nearest clinic because they are SLOW…

I was refused service because they didn’t have my medical records. Isn’t this an urgent care? My medical records are at their Kearny mesa office, they made a call and said everyone is out to lunch. I asked if could be seen as an emergency walk in and they said no. Just no compassion or effort from the front desk staff. Requested I go to their other office where I had been seen before.

Waited 2 ½ hrs for a drug test. Found out 1 week later my employer never received the results because this facility did not send in the labs.
Thank you US Healthworks for loosing me 1 week of wages!
This place sucks, and I DO NOT recommended anyone coming here.

Seriously, the worst medical facility I’ve visited. I went there for a work-​related injury. After 1 ½ hours of waiting, I finally asked how much longer it was going to be. She said it was still going to be a while. The person ahead of me had been waiting 2 ½ hrs and still hadn’t been called back. I waited a little longer and then got up and told them I was leaving. «Will you be coming back another time?» Yeah, right…
The place is dirty and smells like cigarettes. Most people are there to do a drug test from the looks of it. They need to separate the workman’s comp visits from the druggie visits or somehow organize it. There has to be a better way to run a business than what is happening now. This place sucks!
Good grief, a root canal is less painful.

The worst service I have ever experienced in my life easily. I went there twice, the first time I made an appointment a week ahead of time for a fasting blood test. I waited 2 hours to be seen even with the appointment even though a good number of people walked in, got seen and left while I was still waiting. I was there for more than a half hour after they called me in and actually passed out by the time they did the blood draw because I had gone so long without eating. After I left they called me back in to redo the tests because they discovered they had done the wrong tests on me. A complete nightmare. I was stupid enough to go back again for a second test a year later just today and it was almost a complete repeat of what happened the first time except I didn’t pass out because I asked to lay down in a room after an hour and a half of waiting and they actually did the correct test this time. Either way, this place is a complete joke. I would give it 0 stars if I could. Save yourself the frustration and go to a different clinic.

It took over an hour and fifteen minutes to be called back for my 1:00 appointment. Yes, I said 1:15 past or 2:15. If I had missed my appointment or been an hour late, they would charge me. So, where’s MY $ 50? There was only one walk-​in and they were more concerned about his pee test than his injury.
After called back it took about 30 minutes for a physical and drug test. Not too bad.
The doctor was thorough, but the nurse had to stick me in both arms for blood, not good. Also forgot his gloves and I had to remind him. POOR sanitary condition there.
Otherwise, if I wasn’t a healthcare professional (Admin) I might not be so critical.

That’s not one star. That’s a NEGATIVE star for the ladies at the front desk!
I asked for a doc note, you know, like verification that I was really there. That sort of thing– not trying to ask for time off or anything… even a simple signature with the date and time on their business card would have been perfect! And I was more than willing to wait until they had a free moment.
Their response (in a very rude tone): «uh, we don’t have anything like that.»
Worst customer service! So sad. I hope they aren’t grumpy like that all the time. They might get an ulcer or something. ;(