Comprehensive Childcare Associates

I would of give them 0 star if they allow, your going to tell me because I called 2 days later and didn’t mention it’s a follow up visit that your allowed to charge me another $ 76., scam ! You didn’t do nothing on his first visit, no test no blood work, not even testing his booger for RSV, telling me come back 2 days later if his fever don’t come down to charge us another office visit. Telling me it’s my fault for not mentioning it. Shouldn’t your front desk know just looking at the chart or folder. Forgot their too lazy or stupid. And that sign that you have in front of your office. If you forget your insurance card they won’t see you. Shouldn’t they have it on file. Either their front desk is lazy or they want to screw you. If you get there and forget your insurance card you either pay CASH or cancel and pay for a cancel visit. Either way they SCREW YOU ! I love Dr. Carol and Dr. Featherman but I will never take my son back there because of the front desk staff and the other lady dr. She’ll screw you like she did to me.

Just ok, not great not awful — the two star «meh. I’ve experienced better» just about covers it. I’m rounding up to an extra start because they are «just ok»
Some of the docs are much better than others. (empathy, concern, willingness to spend time & listen)

I like the doctors but the billing and front staff are really not helpful. There isn’t ONE time when I go there with my sick child that I do not have to deal with some billing issue. Come on and get a good biller already who solves your billing issues. Also: «you must show your insurance card every time you come» and they won’t see your sick child if your insurance hasn’t paid for something, even if it’s a billing problem. One time I had to wait for two hours for my child to be seen because there was an insurance problem that they created and I had to get on the phone with the insurance and they would not talk to the agent. Then, I had to pay the bill before my child was seen and now they owe me money. Horrible customer service.