Most watch repair stores actually know how to change a battery and even that can be an uncertain adventure. My experience with Matt was truly exceptional. He’s a real professional and knows what he’s talking about. I took my watch to a couple of other stores and they honestly had no clue about the working parts of a watch. Matt on the other hand, practically dissected my watch and told me what was wrong with it in a matter of a few minutes. He provided options for repair and provided the best customer service I’ve received in a jewelry store in a long time !!! I highly recommend this place for any watch repairs you may have.