Franklin Lighting

Purchased a lighting fixture Jan 2016… had an issue… it was addressed immediately to my satisfaction by both the sales associate (Diane) who was terrific and the store owner.
Customer service still exists at this business ! Their prices are fair and more importantly they guarantee their products for a year!!! Think about having to return a hanging light fixture you bought on the internet to save a few bucks, compared to having Franklin pick it up for you and fix you legitimate problem !!

Franklin Lighting has been the «go-​to» lighting source for my family since my very first home purchase 15 years ago. They have a HUGE inventory of lighting products, that really can’t be beat. The big box stores have no where near ¹⁄₁₀ of the inventory that they have on display. They will work with people with any budget too. I really appreciate the ability to have unique lighting fixtures that aren’t just carbon copies of what everyone else has on the street.
Fantastic sales too if your a bargain hunter they make sure the inventory stays fresh.
I recommend all my home buyers make sure to stop in and see them before they make any decision on lighting fixtures.

I really like Franklin lighting. I don’t know why the mixed reviews. It is a specialty lighting business so yes, it is going to be a little pricey and yes, they are a little snooty but that is OK.
We wanted outside sconces that were unique and we were presented with dozens of them ranging from moderate to high-​end. The saleswoman was nice and answered any questions we had. I have nothing but nice things to say about the place.
Visit them if you want quality, unique lighting. Don’t visit if you want to save money by purchasing cheap fixtures.

Have to agree with previous reviews. The store is quite lovely and inviting with so much to offer… until you approach the women that sit behind the horseshoe «desk» just inside the entrance. I have been remodeling an entire home And came to the store in my «work» attire which often means head band, no makeup, stained paints and paint splotched hands. (Lowes attire for most and generally unnoticed lol). I have to say, I felt like some of the glares made me feel like I was a homeless woman entering a 5 star restaurant. Very sad as I was a «paying» customer. I probably would have bolted for the door were it Not for a wonderful, down to earth saleswoman named Theresa. *owners of this establishment should Take this under advisement… Train your sales personnel to put on a «non judgement» face. Embrace each customer as if they had a million dollar bank account — whether it be so or not, You may get better reviews and more sales! I did purchase several items for our home and the only reason I returned was because I had such a good experience with Theresa. Enough said.

Snooty, unhelpful sales ladies highlight the poor customer service exhibited by this establishment.
Went in looking for help on a home renovation project & yes we came to buy. Not one but at least three sales ladies were not only unhelpful, but unfriendly and even condescending too. (Makes one wonder — how they are compensated.)
There’s a lot of inventory, but if you are not of the geriatric persuasion — not a lot to really pick from.
The prices are as stated — HIGH. In fact we went to Home Depot where we saw comparable lights, fans and accents for 40−50% less.
We will not be returning to Franklin lighting — even for their sale.

You need to go here when they have the annual sale! otherwise, it’s a bit pricey!