Silverstein Institute

Having now been to both the Venice location (much smaller) and the Sarasota offices, I’m a fan of Venice. Admit we won’t make the drive, but I was completely under impressed with the front office here (and this is the driver for the rating — not Dr. Rosenberg who we really liked as well as his associate Mario.)
When we walked in, the two ladies at the desk did not even look up to greet us, there were very engaged in a conversation between each other. When I continued to stand there, they finally looked up and just said «Sign in and have a seat.» How about a welcome, a smile or something that indicated they cared we were here?
When its your time to be called, an assistant comes out of the area where the rooms are and yells loudly down through the waiting room for the patient. This was very annoying and just not classy. Then, after we waited 15 minutes past our appointment time, I approached that same front desk to ask how far behind the Doctor was running. All I was told was we were the next up — which gave me absolutely no indication of how much longer we had to wait.
This front office team needs some serious customer relations training. I’m guessing they were hired to help those of us who come here, otherwise they wouldn’t be sitting out front, right?
The doctor and his assistant are 4 stars, but its hard to even come close to that with the front office as bad as it was. My experience at Venice was nothing like this.