I went into this store to have an issue resolved that was not being handled from me calling the 1 – 800 number. Mike, the salesman at this location was so attentive and beyond helpful! He did everything he could to help me resolve my issue. Meanwhile, while I was there, Mike assisted every person that came in and politely asked me if it was ok! He did what he could for me & followed up via email, and also made sure that he had met my expectations… he did! The store was clean and the employees of radio shack were also accommodating to me as they had to wait for me to be done before they could go home that evening. I would highly suggest you visit this store to pay your bill, buy a new device, purchase a case or tablet etc. Best customer service I have experienced in a very long time! Good employees are hard to find and these guys rock!