The Mail Station

We’ve sent extremely urgent International package on Friday Sep 19^th, just found out on Tuesday Sep 22 (the day it was supposed to be delivered abroad) that it was still sitting in their location and not being carried out to DHL carrier (they’re DHL «Authorized» Shipping Center)
When asked about the explanation, none was given. No apology, like nothing wrong happened.
I called to DHL on Tuesday and they called me back apologizing, saying the agent (Mail Station) did not handled it right and they are going to «coach» them. As I checked the BBB rating of the Mail Station, it’s D MINUS — no wonder this is something I’ve encountered. Mail Station do not care about their customers. I asked Nancy, the employee to ask an owner to contact me to resolve it properly. No one called me. Finally I’ve confirmed on Tuesday Sep 22 afternoon, that my package was picked ups finally by DHL and it’s going to be on it’s way.
This is a Mail Station, this is what they should be doing as a core business — sending packages on time.

It really sucks not having a post office close by but I figured a pack and ship store would be good, right, no! I went here and it is a pain just to park, or even leave for that matter. Then if you manage to get inside the place is horrible. Filthy, cluttered, dusty and the manager is was not very personable when i tried to get help figuring out the box I needed to ship since I couldn’t find anything in that mess.
I am happy I found a UPS store right down the street on Tuttle by Panera. So, so much better!
Enjoy

The employees here are pretty nice. They remember you and have fun conversation. I havent had a bad experience here. I hope they stay busy because it sure is a hard location to get to

This place is great. Had an mailbox here for awhile. When I’m out of state they forward my mail anywhere. Nice and friendly mom and pops kinda place. Also, they’ll pack everything up for me. Yes they charge a little more than the post office but I’m not driving out of my way to stand in long lines. They also take all my ups and fedex drop offs without charging me. One of the only places left that can handle DHL stuff too! I recommend checking them out.

I normally mail things from home using USPS. Today I had to mail something FedEx. The service was wonderful! They helped us get the best price while still arriving on time. Their prices for notarizing papers was much cheaper than the other place we went to prior. We have gone many times before to drop off packages that we have already paid for at home using our computer. They are so kind to accept our package and I have never felt ripped off. There has never been a charge for dropping things off. We received a full page print out with our tracking number as well as a receipt for the payment we made.

I don’t like writing bad reviews but frankly feel the need to warn people about this business.
There are a lot of Pack n Ship places around Sarasota. I used this one 3 times in early 2010 and on my final visit I decided not to go through with the transaction and take my business elsewhere.
Here is why: the guy who runs the store lies to his customers about the shipping costs, weight of the package and overcharges for just about every other thing in the store. He does not give receipts for this very reason and I had to request one specifically on my first trip and even that turned out to be a basic receipt with no information ie. not a proper shipping receipt.
On my last visit he tried to charge me $ 22 for shipping a small box to California. I felt something wasn’t right and after asking a few questions I asked for my money back and took my package to the US Postal Services. The Mail Station owner had told me my packaged weighed 4lbs and would be 5lbs once it was packed in a box. I packed my own box at USPS and the shipping total came to $ 9.18. I did not have to request a receipt, they gave me one automatically that showed that my packed box actually weighed 2lbs, as I suspected.
I suggest you take your business to either the USPS or the pack and ship on the other side of University Parkway next to the movie theatres.