Wendy’s

The lady at the front register this evening was very rude, she barely looked at me while taking my order and she talked to her fellow employee in a very rude way when he asked her a simple question. I didn’t get her name but should have. She even told me I should hurry up with my order but I was looking at the menu and there was no one behind me in line. It was around 7pm and no where near closing. I was with my aunt. The place was really slow so I’m not sure why I would need to hurry. I was just trying to figure out what I wanted to eat. I won’t go back because she made me feel it was a hassle to wait on me. The chili was great, service — no way.

Slowest drive thru in the area. The food is what is expected. It is the service that makes this the worst not fast food drive through, dining in option in all of Sarasota. Plenty of better options in the area.

I’ve been to this location twice. The first time, the employees were engaging each other in a shouting match as I looked on at the counter waiting to be greeted. It was obvious that none of them could care less about being professional in the least. In fact, the funny part about it was during the unrelenting banter, they were actually encouraging customers to take the survey on the receipt for a chance to win money. Naturally I partook in the survey after my «less than enthusiastic» Wendy’s rep took my order. I took the survey and I was honest. I can’t stand a place that is so horribly mismanaged that they allow their employees to run rampant and conduct themselves in the manor that I witnessed. Not surprisingly, a regional manager responded to my survey by direct email and predictably apologized, offered me a free meal and said that she would follow up on this. Well, as my next visit a month later would reveal, nothing has changed. I won’t be going back.
Now, granted, I have come to expect very little in the way of employee standards at Wendy’s as this has long been the biggest problem there, but I do expect professionalism when I patronize a corporate establishment. Wendy’s, while sometimes I prefer their food the most of any of the chains, has a long way to go.

The staff at this wendy’s is very friendly and is always very clean on the inside. I can’t complain for a fast food shop.