FedEx Office Print & Ship Center

I went to the FedEx Office in Saratoga Springs on March 16, 2016 planning to buy a pre-​paid shipping label that I could attach to a package that I wanted to send. I didn’t have the package with me, but I had the dimensions, weight, etc. No one at the office was able to help me. I talked to four different people, including the manager. The three counter guys I talked to seemed bewildered by my request. Eventually I was told that this could only be done by «Creating an account on
and printing a label.» So I used one of the public-​use computers in the store (which had the grungiest keyboard that I’ve ever seen) to create an account. Alas after numerous tries the FedEx Web site refused to process my order. The manager eventually responded to my request and came over to help. She then proceeded to pick and click her way through all the same steps that I had just tried. She was unable to help me produce a shipping label at the computer. She then lost interest and suggested that I «try it from home» and then walked away knowing that I wasn’t going to get my label.
After wasting about 20 minutes at this store, I eventually concluded that the solution to my problem was to print a label using USPS (the Post Office)!
This took me all of about five minutes when I got home and it worked perfectly. Now, I’m not annoyed that the FedEx Website software didn’t work. I’m not even too annoyed that the FedEx counter guys didn’t know how to print a shipping label. They were at least polite about their inability to help. What really bothers me is the overall lack of customer service. There is no reason for allowing a customer to come in, with a reasonable request, and then allow him to walk out without receiving the requested product.
I have used several of these franchise-​type FedEx offices in the Capital District over the years, and every one of them has been just like the Saratoga Springs office, very, very slow and substandard customer service. FedEx is making a big mistake with their lack of oversight of these places. At the root of the problem, in my view, is that FedEx has been trying to tout itself as a consumer-​oriented company, when in fact, it is not. FedEx is a corporate shipper, and should stick with that line of business, servicing big companies that ship hundreds or thousands of products every day, or large freight items. They do a good job with this, but as it stands, masquerading as a substitute for the US Post Office isn’t working. The USPS has actually improved substantially over the years and I usually get superb and consistent service from them.
Going forward I’m sticking with the Post Office.

Was looking for a rushed order. While they couldn’t provide it in time, they were very respectful and helpful, and did their best to accommodate.

I went here to try out their services after going to the Post Office all the time to mail packages, Never gonna go back. Their prices are outrageous for shipping and they don’t offer anything cheaper. I have never seen any mailing store offer things like Snacks, Drinks, and small knickknacks. Makes it seem more like a gas station than a professional business. Also, I had to repeat myself several times to the employee I was dealing with and then had to correct said employee when he misspelled several things on the shipping address.

Really great service every time I’m here. The ladies who work here are always friendly and helpful. Everything I need seems to get done quickly and I’m happy with the quality. Only reason not 5 stars is because Staples is usually cheaper (but doesn’t have as good service IMO). Will be back.

Went there to ship a pre-​boxed bike across the country. In and out within 15 min. Three different staff offered to wait on me and it was $ 20 cheaper than UPS..

Horrible, horrible, horrible customer service. The woman with red hair is screaming «Jesus Christ» as the phone rang. The other woman working says to me «I can’t help you, I’m busy right now.» Then as I walk away says «God, it’s like no one knows how to do anything around here!» Never ever ever go here!!! Go to Staples instead!

Each time I’ve been here it has been understaffed and S-​L-​O-​W. Not the place to go if you have someplace to be. Then when you finally do get to talk to someone, they’re less than enthusiastic.
Was told that I would be unable to print through their wifi from my personal computer– I thought this was ridiculous. I had to use theirs– at .30/​minute just to sit at their computer and .45/​page (black & white). Absolutely outrageous. Then their computer was printing screenshots rather than entire documents. Left after wasting $ 7 on three usable pages. Never again, can’t be bothered.

Worst customer experience. Ever. If you ever ask for ANY service, they complain about it as if they WEREN’T a printing company. I live in Saratoga and have had to get work done here on numerous occasions. Never ONCE had a good experience. My advice? Go elsewhere if you can.

Garbage is the best way to explain ‘customer’ service here. Absolute crap. Rude staff people unable to assist with a printer jam because ‘there’s only two of us’ this despite the fact that two of us working at the printer were the first two into the store. I’ll go to UPS next time.

Absolutely horrible experience! Eve the Assistant manager of their day shift is grossly incompetent! It took her the better part of an entire day just to fix a typo. Now i don’t have what I need by the time i need it due to her incompetence. I called to speak to a manager to complain and she said the buck stops with her! SCAREY! Fed Ex, being a mastive international corperation can’t you hire competent help?! You lost my business! See you guys at the UPS store!