Panda Express

Their customer service is a joke. Placed an online order and went to pick it up. Come to find out they don’t have anything we ordered. Great customer service locations will call you and let you know they are out of an item. Here they make you drive all the way there before letting you know. Then they refuse to credit back my credit card requiring me to waste all sorts of time having to refute the purchase with my bank. This location has been a horrible customer experience time and time again. Don’t waste your time.

Slowest service I’ve ever had from any panda express. If there are more than 3 cars in line, plan on at least 30 minutes. The food is overcooked, if they even have it. I’ve been four times, because I keep thinking it was a fluke, but my experience has been the same every time. I have ordered the beef and broccoli 2 – 3 times, and there’s almost no beef. Totally different than any other panda express I’ve ever been to. Such a disappointment.

Never again. Never again. I guess I like to torture myself or just give places a second chance. Well, there’s not going to be a third chance that’s for sure. Ordering is painful and long at this location. Every single time. The food is either cold and rubbery (because you get the thing that no one else gets so it’s been sitting there for ½ the day or you want to get the new exciting item on the menu only to see the brand new bowl of food scooped away before the person front of you gets done ordering. Yep, one person — that’s it. Then you have to wait some more for your food. Then when you get it you think, «why did I wait for this.» Yeah, never again.

Food is 6 out of 10
Service is 5 out of 10
Timeliness of food is 2 out of 10
Food, when actually ready, is fine and seems on par with other panda locations. But the drive through is pointless. They don’t have all the food ready and you can wait in that drive through for thirty mins. It’s crazy. Not sure why they have it. I tried it twice in last six months and both times it was slow. With two cars in front of me each time, not like ten.

It will be worth your time to drive to the Panda in American Fork (or somewhere else).

Not even worthy of a 1 star. So super slow. Food isn’t even sub-​par. One worker was sitting on his behind playing on his phone while the line was out the door. Avoid the hassle and go to Taco Bell or kneaders

I wish there was a way to give 0 stars. I don’t even know where to begin with how terrible this panda is. First I know that panda food is nothing to rave about but when you want fast chinese and don’t want to go sit down anywhere it hits the spot. I decided to order online tonight and when I finished my order it said that it wouldn’t be ready for an hour which was a little much I would say for a fast food place. I went to pick up my food an hour later and when I got there the girl told me they were really busy and hadn’t even started getting my food ready. I was a little bit annoyed but thought how long can it take. Well the answer is I sat there for another hour waiting at the store. The people that came in after I did got there food sat down at a table and ate and left before I got my food. I was so mad. They finally got me my food and you would have thought they would have thrown in an extra side or appetizer or something. No nothing. So it took pretty much two hours to get some panda express. Definatly not express. Then to top it off when I started eating my mushroom chicken I got some kind of hard red bone looking piece of who knows what in my chicken. So sick. Lets just say I will never be going there again.

It’s seldom that business owners read reviews, complaints in my case. I’m pleased to see that the owners of this Panda Express listened and brought in new management… his name is Shane. This place has experienced a 180 degree turnaround! Fresh food and plenty of it. The food was extremely fresh and so was the service. Great job to Shane and the rest of the staff. Keep up the good work. If anyone reading this was turned off from this location because of the previous ways things were managed here, come on back. The place is back on track and the new management deserves the opportunity to earn your business back.

If I could give this location zero stars I would. The service is horrible and the food is overcooked or they are out of it. If you have them make it plan on waiting for up to an hour. Won won wok for us from now on.

Portion size. It’s just that simple. I paid extra for the shrimp and they only gave me 3 pieces. Are you serious? It’s not rocket science. I should have taken a picture. I asked her to add some more and I got attitude. So I received one more piece. I said never mind and just got the orange chicken instead which literally tasted like a wet dog smells. Not a pleasant experience this time. I will try one more visit and possibly raise my rating if they improve.

Small portions. High prices. Poor menu. Okay flavors.

Nothing has hanged months later. Service is beyond slow. Food is basically old and over cooked from sitting on steam tables for many hours. Broccoli should be green not black. The orange chicken is turning dark brown and is hard as a rock. This went right in to the trash.

Panda Express is no less authentic than most other local Chinese restaurants, so take that for what it’s worth. This location is clean, with friendly staff and swift service.

So disgusting!!! We always give panda another shot and I’m always let down. My husband even waited longer for fresh food. Sweet and fire chicken tasted like plastic and rice was over cooked. I expect better quality food for how much they charge. Not satisfied at all.

White rice always stale.
Orange chicken and pretty much any other meats I normally get like Beijing beef are always over-​cooked: crunchy, dry, etc.
Never give enough chow mein.
Drive thru always has long wait times. Multiple times they’ve messed up my order.
Because it’s so close, I go there if I want some Panda but I think I’m done with this location. I have no more faith in them giving me quality Panda.

Gross and expensive. We got the family meal deal and couldn’t believe it cost as much as if we went to a nice restaurant. Way too expensive for fast food. The food was way below standard, even for this fast food chain. This location is the worst Chinese food I have had. I won’t be paying high prices for this crummy food again. There is much better Chinese food for cheaper nearby.

Just sat in the drive thru line for 23 minutes. This is not the first time long. Also, I had a cashier touch my food after sneezing, and not washing hands. I totally drove away after I told him why.

Terrible food terrible service, and they support the criminal community by allowing a monument to a violent felon on their property.

There really give small portions, much less than other pandas. If you want Panda, go to another location.