Holiday Inn Express Saugus Logan Airport

Stayed here for one night. Good size hotel and plenty of parking. My only problem is when I got my room, walked in put all my stuff away and was ready to take a shower the shower head was broken. I got so frustrated that no one knew it was broken. I had to call front desk and packed all my stuff back and got another room.

Very friendly staff. Airport shuttle is convenient. The breakfast is good and rooms are clean and well-​kept.

I had the worst experience staying here. I had to change my room 3 times. The receptionist at the front desk (named Lassie) was rude. I escalated it to her manager, Sergio, who made the situation better. Worst of all, the internet wasn’t working! Overall, I didn’t have a pleasant experience and will not come back here again.

DO NOT STAY HERE! I reserved two queen beds and got a king. Good thing the other person is a good friend of mine. When we got to the room it was a handicapped room where the shower head was in the middle of the tub?!? Needless to say, water got everywhere. Next there were two towels to shower. One had nasty stuff on it. Repulsed. It’s also very far from the hotel. This place is disgusting.

Since I am restricted from leaving a review of this hotel until we check-​out (tomorrow), I’ll start with Trip Advisor & move to Facebook, Twitter, Unilocal & Snapchat. Perhaps by then, we will be able to speak to the manager at 9am tomorrow morning.
We are visiting Boston for a family wedding, but since we were landing at Logan late, we decided to get a room at an airport hotel for the night & start fresh in the morning.
First of all, this «airport hotel» is a 20 minute drive from the airport. The hotel does have a free airport shuttle, which is part of the reason I chose it.
We arrived at the hotel at 9:30pm. We had a print out confirmation which states our arrival (Sept. 23, 2015) & departure (Sept. 24, 2015), along with a description of the room: 1 king bed with sofa bed, non-​smoking, as close to the elevator as possible for a total price of $ 196.50. I have several disabilities, including arthritis & lung cancer, so these things are important to me. After 45 minutes of my husband talking to the desk clerk who said their «records» indicate we were to arrive on Nov. 1, 2015, this is what we got:
A smoking room with one queen bed, in a closet. no sofa bed. There is 18″ between the front of the dresser & the foot of the bed. Remember the «as close to the elevator as possible»? Only two rooms are farther from the elevator than ours. For this we paid the same price as the room I had booked!
The manager on duty, will not be available until 9am tomorrow.
As it was now 10:35pm, we took the room. Fortunately the room does not not smell as bad as the lobby which smells like cherry-​flavored cigarettes. Every time you open the bathroom door, it bangs into the toilet. The room is clean.
We have traveled extensively & I have never had a hotel experience this poor. Ever.
The desk staff hopes we enjoy the complimentary breakfast.
Oh, the ambiance? The hotel is located on a very busy highway with thousands of bars, fast food restaurants & strip malls. We are trying to pretend the «roar» of the traffic is «the ocean».

this hotel was satisfactory but did not feel as clean as I’d hoped for. The hallway leading to our room had a strange musty smell and the hotel was difficult to get to as it was situated right on a divided highway. Positives were the airport shuttle and complementary breakfast. The staff was also very nice.

QUITE IMPRESSED!
I was not looking forward to stay at Holiday Inn Express in Saugus, but needed to be in Saugus area for business.
I walked into the lobby, and the beautiful aroma awakened me up from a long flight. The managers/​staff were very friendly when I approached them and very attentive to getting me a rom since I was tired.
I have stayed at many fine boutique and 4 star hotels in Boston, but it was a cozy place to stay. Although it does not have a hotel bar, there is a spacious area of tables/​space/​business area open 24hrs.
There is a pretty good exercising room, although no pool. Cool thing is that there is a shuttle to and from airport.
Steve, the night manager is very helpful and attentive.
For me, I am looking for a hotel/​motel that is clean, safe, and the staff is attentive. I felt the rooms were okay size with a refregritator, and basic items in a hotel room. Also YOU DO NOT HAVE TO PAY TO PARK YOUR CAR IN THE HOTEL AREA.
Granted it is not in Boston, but when you add up hotel cost, transportation to and from airport, or if you drove (you do not have to pay for parking), Holliday Inn Express Saugus is quite a secret.

This is NOT an airport hotel. One shuttle bus an hour. 20 minutes plus from the airport. At 5 pm the shuttle bus for 5 am is already full. So for $ 35 (their back-​up option) or $ 60 (for a taxi) we will be getting to the airport. And that is after an expensive, long cab from Cambridge that had to drive considerably past the hotel and then loop back — very inconvenient. And then there is the shower 5′ high because they failed to mention they were putting us in a handicapped room. My 6’6″ husband loves that! Ha!

There are many things I can overlook but when the staff lies to you and deliberately holds up the shuttle bus when you need to catch a plain that is unforgivable.
And to thing she even told me to my face… The bus is late due to traffic. I bet it not the first time she or they have used that lie. To make things worse after 45 min, we go outside and see the Holiday Inn shuttle bus parked with a «driver» just sitting behind the drivers seat. When asked he said, the woman inside behind the desk would not let him leave.
When confronted after learning this she said there must have been a language barrier between them, she never said that. What a joke for employees. She didn’t expect the «driver» to call her out in front of everyone. It was amazing how well he spoke English. Language barrier, get a grip and save your lies. So, if your looking for a property that lies and could give a crap about its guest … Stay here!

Ok, first things first. Do not pick this hotel for its proximity to Logan Airport. It was about 20 – 25 minutes by shuttle. Signing up for the shuttle was easily done at the front desk, they recommended we catch the shuttle at 530am for our 720am flight, which sounded reasonable, but turned out to be cutting it really close. Fortunately we made our flight, but only with about 10 minutes to spare.
Our first impression of this place was pretty good. We checked in, were given keys, signed up for the shuttle, and were directed to our room. The friendly gentleman at the front desk mentioned that our shuttle would leave before the continental breakfast began, but that coffee and muffins would be available (they weren’t). We asked for a dinner recommendation and got a fantastic one.
By the time we got back from dinner there must have been a shift change or something. We phoned down from our room to request more towels, and they said they’d send some right up. 30 minutes later, still no towels so we called again. That time the gentleman at the front desk said he was the only one there and that we needed to come down and get said towels. Around the time we were headed to bed my brother and sister in law found that their bed had a wet, red stain in the middle of the sheet. SIL called down to the front desk again and was told that the manager would be in in the morning. No offer of fresh sheets, no nothing. They stripped down and remade the bed, and we turned in for the night.
A day or so later my SIL apparently talked to the manager of the hotel, who was very apologetic and eventually comped her the price of the room. Hopefully some of the issues with the night staffing will get worked out.

First a quick warning. If you are staying here the night before going to Logan and are planning to take the shuttle to the airport this location is not exactly close to Logan. We took a 530am shuttle for a 720am flight because we assumed it would only be a few minutes to the airport. It was closer to 20 – 25 to reach the Southwest terminal. So we made it to our gate with about 10 minutes to spare. On a busy day, this may have been bad.
This was going to be a 2 star review. But my rule of thumb is if management tries to make things right, they get a star back. That always tells me that they are not happy with how things went and will try to improve them in the future.
First there was the initial impression. This was great. The person running the counter around 830pm was friendly and recommended a great place for food and drinks after a day or hiking and driving down from New Hampshire.
After we got back to the room, we discovered there were not enough towels. Sister in law called down and they said they were taking care of it. A little while later she calls back and the guy says he is the only person and that they’d have to go down to get towels.
After everyone was clean from that long day of driving and hiking we all needed some rest to get up WAY too early the next day. They discovered that their bed had a wet, red stain on a sheet in their bed. She calls down again and the guy does not offer to send up fresh sheets, does not apologize, anything. He simply tells her that the manager will be in in the morning and she should talk to the manager.
They strip the sheet off of the bed and we all get some rest. The next day the manager takes care of everything but the overnight employee definitely ruined that great first impression.
For some things about the hotel in general. The AC unit was a bit quirky. It seemed to work fine if you set it below 70. So basically there are 3 choices: Off, freezing, loud fan. I’m a cold sleeper but nobody else was. So finding a middle ground temp was impossible.
The window faced out toward the city which was bright. The blackout curtains did not seem to be able to fully cover the window. Even if they did, they would’ve fully covered up the AC unit anyway. So we slept in a light room.
The bathroom was… cozy. Couples, good luck moving around in there for a shower, changing, etc if you have to close the door. Also the shower drained really slowly and dripped most of the night. May just be the age of the hotel but was enough to make me try and get the shower to stop dripping all night.
The guy that checked us in said breakfast would not start until after we left. But he said there were muffins and coffee out at 4am. At 515 am there were neither. Muffins were gone. And instead of coffee there was lemonade.
Not my worst experience, not by a long shot. But I would not go back.

This is NOT an airport hotel. THIS IS NOT AN AIRPORT HOTEL. If you plan on staying near the airport so that you can ride the MTBA Blueline into Boston and surrounding areas– you need to factor-​in their shuttle… which departs every half-​hour… and only if requested… and a +20-​minute ride to the airport in the traffic thunderdome that is the Boston-​Logan area.
Our room was smokey– so much so that I had a hard time sleeping and woke-​up in the middle of the night several times to get a drink of water and catch my breath. My throat was raspy the next morning. Of course I am not a smoker– but the smoking rooms need to be better cleaned and than what they are getting if a non-​smoker is going to be staying in them comfortably.
The big positive– The staff was very kind and did their jobs well. They take very good care of their guests.

I hate to say it… but I going into this I was feeling a little bit sketchy after reading some of the reviews. Still feeling sketchy when I pulled in the parking lot. (frankly– I almost turned around) Walked in the lobby, started to sweat & regret rushed through my body like pins & needles. Then I was greeted with a big hello from the staff as if I was family and all the feelings of remorse and despair quickly disappeared. Aaaah!
I was quite surprised actually. When asked why I was staying, I explained I was staying over to catch a early flight out of Logan @ 5:30am. They offered the hotel shuttle service which resulted in 60% savings over Logan’s prices for Economy parking. 1^st night is free and the additional days costs $ 10.00/day vs $ 20.00/day at logan. If you stay 3 or more days at their hotel, the parking is completely free. This was a pleasant surprise. Then panic set in about location and my car staying there and… kidding!
The hotel served its purpose. Clean & comfortable. The beds & pillows were exceptional for a economy hotel such as this one. (Location & bed do not match)
You would think I was sleeping in a bed at the 4 seasons. No joke. Shuttle took 15 – 20 mins to get to the airport. Bagged breakfast awaited shuttle goers in the morning filled with Granola bars, apples, peanuts, & other goodies. Hot coffee was also on standby. Impressed!
Tips– sign up for the shuttle when you book your hotel or the day before. It fills up quickly. Many folks tried to hop on the shuttle last min and they could not go. The shuttle does run every 30 mins. When you do return from your trip, all you have to do is call the hotel & they will get you up to 12:30am. I will absolutely use this hotel again. For the type of hotel (non 4 Seasons/​Omni, etc) I was impressed with the caliber of service hence why it earned 5 stars. You can tell the staff is on top of it and totally cares.

Hotel staff was less then friendly. Room was not clean found hair left in bathroom on both floor and in bathtub. When I asked for a different room they told me it was all they had and did not even apologize. When I threatened to leave they informed me it was past cancellation time and they’d charge the full rate for the night anyway.

Standard hotel, below standard front desk services. Woman at the front desk seemed flustered and gave us incorrect information regarding morning airport shuttle which almost resulted in a missed flight. Scolded me for not signing up for fly-​and-​go parking in advance, though I had not been informed before I booked my stay. If you use this hotel, avoid Iris at the front desk — you’re welcome.

Waited nearly an hour for pick-​up from the airport. Thought this was a good place until we then ended up driving into rush hour traffic. Will not be back.

I travel to BOS on business alot. When I can’t find a hotel in Boston, I’ll book here. It’s clean, neat, smells good and the staff is friendly. The only problem I have is that they don’t have a restaurant, and if you want to eat, the nearest place is the Hilltop Steakhouse (about a 5 minute walk)… which is horrible. Too bad. I’d love to give this hotel 5 stars.
…and if you get the old grumpy Irish shuttle driver– buckle up and get ready for a nerve wracking ride. :)

Got a great deal here, the room was clean and neat, the staff was very friendly; no complaints at all! My only criticism is that it advertises as being almost right next to Logan Airport and it’s really not; it’s not a HUGE amount a way, but it’s a drive.

In some ways this hotel was awesome. The clean rooms and style you’d expect from any Holiday Inn Express. The price point was what made us book here. They offer rooms with an airline/​travel discount if you show them your airline ID. So that brought the price down a bit for us. That combined with the free airport shuttle convinced us to book.
This hotel is NOT close. They promote it as an ‘airport hotel’. No way man. It’s 11mi. from Logan in the opposite direction of Boston. When you’re at Logan there is a free direct line to the hotel in the arrivals area (I was at terminal E) so you can let them know to come pick you up. The next morning you can get back to the airport for free (shuttles run on the hour and you should reserve your spot the night before as they fill up) but then you have to hop on the T to get downtown. Give yourself extra time to get around if you are staying at this hotel. Not convenient if you are visiting Boston for leisure. I had a small overnight bag with me, but had to carry it around all day after i checked out in the morning. It didn’t make sense to leave it there, as I’d be passing the airport and it would take at least an extra 30−45mins to go back and pick it up before i could check it in for my flight. Silly. Most airlines won’t let you check in your bags more than 2 hours before the flight.
A pro for the HIE was definitely the breakfast. YUM! It’s self serve between 6:30 — 9:30am. We went down just before 9am and there was lots of selection. Not just muffins and toast like i was expecting. Multiple coffees, hot water for tea and hot chocolate, bread, bagels, muffins, bananas, yoghurt, cereal, pancakes, biscuits (yum!), mini eggs/​cheese omelette things (i scraped the cheese whiz off, yuck), cinnamon buns and bacon. Lots o’ bacon! It’s more like thin bacon shavings, so i just took double the slices ;) Mmm. There was cream cheese, lots of jams and jellys, butter, syrup etc. It was great. We sat down there casually eating and reading the paper for 45mins until they started clearing out the food. There was lots of comfy seats and a TV to watch.
More pros: free wifi. They give you the password when you check-​in. A pool and gym (i din’t use though).

Staying there now on a 2-​day trip to Boston. This has everything I’d want… cheap (I paid $ 166 for two nights including tax via
), clean, wifi internet in the rooms, a small fitness center (bike, treadmills, etc.), and breakfast included (omelettes, waffles, fruit, yogurt, etc). Even had HBO. Staff are very friendly and helpful.
It is a little out-​of-​the-​way: about a 15 minute shuttle ride north from Logan airport, though they’ll drop you off at the airport if you want to take the subway into town.