Petco

I will never return here again. My problem is with the grooming dept I experience a little while back. I brought in my 2 dogs. My 7 year old boxer & my puppy lab/​pit mix. My boxer is 80lbs, my puppy probably weighed 20lbs or 30lbs at the time. She was a small thing. Well, I saw online that if you bring in your puppy for the first time it’s a cheaper deal. Well when I came back to pick up my dogs & pay I noticed on the bill that they did not honor the first puppy deal, not only that but I was charged more for the pup then my boxer. When I asked the girl why she said well that because we go by breeds. I told her my boxer weighs 3 times as much & not only that the reason why I came here was to get the puppy deal. She then said well because your puppy is a lab so we have to charge more because their fur is longer. I told her my puppy is a pit lab mix, her fur is not long like a lab, not only that but she weighs nothing. The girl continued arguing with me which I was shocked by until another co worker stepped in & told her it’s ok, go to the back & I’ll take care of it. The new lady apologized to me & honored the deal. However, I was so upset by the service I will never return!

Got my dog a wash here, was last minute so it was nice that they could accommodate me. His wash was not bad, but he wasn’t really dried and my poor dog was stuffed into a kennel for a few hours before they called me to tell me he’s good to go. He couldn’t even «go» because he was stuck in there. Don’t like that. Will take my business else where.

This Petco is our go to store for our dog’s food. My dog lives a specific brand of food that the other stores like Petsmart doesn’t carry. It also helps that this store is literally down the street from my house. It’s just your typical Petco. No frills. One downside is that they don’t keep their paper towels stocked in their cleaning stations. So if your pet accidentally pees in the store, you’ll have to hunt down an employee.

Took my dog here for training and did the first 2 puppy classes. Trainer was friendly and super helpful, but the group setting isn’t for everyone. Classes had about 8 dogs in them and for a shy dog like mine, she was shy and reserved. Spent most of her time scared against the wall, hiding under the chair.
Overall– friendly staff and reasonably priced, but the group setting just didn’t work for my dog. Now she’s an untrained killer on the loose.

Love, love, love the groomers at this place! When I first brought my dog in, he was nervous and shy. But the ladies here did such a great job with him. They were so good with him. And he looked so handsome after his bath and haircut!
Prior to bringing him here, he was turned away by Petsmart because they said they couldn’t handle him. He’s 15 pounds! And when I reached Petsmart, he was sitting there quietly in her lap letting her cut his nails. Could you not handle him or were you not interested? When I picked up my dog at petsmart, the employees were very rude to me. Thank god I came to Petco!
Highly recommend the groomers here! They were energetic, kind, and so sweet! My dog absolutely loved them.

There is a man that works there that I never got the name of. He’s taller, bald and has an earring. I just wanted to say that he is sooo nice and helpful! He’s really funny too. Also Brooke is really sweet too!

Formerly my go to appointment stop for my dog’s grooming, but after 4 or 5 visits we just weren’t satisfied with the results after picking him up. He usually still had hairs flying off of him in the car on our drives home, and sharp nails, barely trimmed. Petsmart gets that job now. This now is almost strictly a destination for turtle food and aquarium supplies for our 19 year old red-​eared slider.

Their guinea pigs are in great shape compared to Petsmart at stevenson ranch. Im so glad that petco has a variety breeds and age groups for small animals. Staff are amazing and helpful! Tho i wish they offer pet hospital.

Right next to Trader Joes I get to take care of two things at once… was going to say kill two birds with one stone, but since PETA people may be looking I would not hurt an animal if I could.
I come here to get the Blue Buffalo food for my little baby girl who loves it and it is really good for her. I wouldn’t dare feed a dog food from the grocery store ever and I am not a super freak about buying vegan, soy dog food from the mountains of the Himalayas for my dog either. Petco carries Blue Buffalo and also a couple of other things that are harder to find. Merricks lamb lung treats for one… hey don’t knock them until you try them, my baby goes nuts when she gets her treat.
I also buy a medicated shampoo that I haven’t been able to find at Petsmart that does really good work with my dog who get dry skin during the summer months.
Keep your stones handy if you are going to Traders next door just in case… well you get the idea.

I actually use an independent pet store when at home, but we knew that Petco would have the brand of chow that Sassy prefers. Store was well laid out, we found our food quickly.
Sassy was a little disappointed that they had so many vacancies in the small mammal department, she likes to observe the various rodents.
I think people expect prices to be lower in these big box pet stores, but my experience is that they are about the same, and sometimes lower, at the independents.

I am writing about the GROOMING department. If I can give it a zero I would. I got the call to pick up my GSD. In the back ground I can hear her barking… but it was a bark that something was wrong. I told my boyfriend that we need to hurry because something wasn’t right. We got to the store and Sammy brought our GSD out and OMG our dog looked traumatized and I can tell she wanted to get out of there.. I told my boyfriend lets do an assessment before we leave (all dog owners should always do that) So we did. We had her walk back and forth and we noticed she was limping on her left leg. We had her walk again just to make sure and sure enough she was. I went back in the grooming and asked what and how do they treat my dogs and other dogs. I told Sammy (she groomed our dog) that my GSD is limping and the other lady that was grooming another dog said «maybe her leg fell asleep when she was inside the grate» I replied «no, because she goes in her crate to sleep and that never happened» I asked who the store manager was and they said it was Kameron. I asked to talk to him and he came out. I explained what happened and he replied «is your dog old?» I smiled and answered «no, she’s turning 9 months this month?» He went on and explained how Sammy has been with them for a long time and no one had made any complaints. That’s a lie because I read complaints on Unilocal right now. So I walked out because it didn’t seem that he cared and I just told my boyfriend that we will never that our dog here again. So we walk to our car (it was brighter outside) and my BF replied «wth» and I asked him what was wrong? He replied «look at her forehead» I looked and now I was upset and hurt because she had an abrasion on her forehead. So we walk back to the groomers and I asked Sammy to look at her forehead and asked her what she did to our dog. She replied «I don’t know how that happened. Kameron came out and he said he had no explanation and he would write a report and we can take her to the vet and they would pay for the expense. I explained to him that money isn’t a problem and I’ll pay anything for my dog. From the look on his face, I don’t think he really cared. It seemed more like he was upset at me… the customer. I do not recommend this place for grooming your dog. DO NOT bring your dog here.

Best pet store chain around. Parking is usually bad because of the grocery store and best buy. Usually lots of help on weekends but not on week nights, like tonight… Thursday night. Many items to choose from. Prices are fair, some items are better from that dr. Xy&z Internet store, but this is convenient, especially for dog food. Don’t see anyone in aquatics, but their main wall of tanks looks clean, but their saltwater nano tank and frag tank needs cleaning and help. Wouldn’t buy anything out of those. Has plenty of things for dogs, cats, birds, reptiles, fish, small animals, etc. usually has pet adoptions on weekends. Overall it’s a pretty clean store. Checkout can either be fast when they have two checkers or very slow with one and then they call someone else up to check. I’d recommend this store to most pet owners.

I been coming here for my pet supplies since August 2007. Parking is horrible so I plan my visit ahead of time (shop at Trader Joe’s next door, buy dinner at Boston Market, treats at Dairy Queen, etc…) Over the years, I feel that the customer service at this location has dwindled down. I didn’t want to write this review but I encountered similar situation last month.
Yesterday, I made a Quick stop to purchase a bag of dog food. Adrien, the rude cashier, was chatting with another worker the whole time I was trying to complete my transaction. The conversation was annoyingly loud, full of giggles and smirks, and not work related. He tells me my total purchase amount without even making an eye contact and continues talking to his coworker. After sliding my debit card numerous times, he turns to my direction and makes a snarky remark «it’s not working!!!» then roles his eyes and looks away. Then, he realized he forgot to press something in his keyboard to activate the payment system.
Providing good customer service makes a person and the company look great.

My son and I really enjoy coming to this petco. I always make sure that I have plenty of time so we can walk around and look at the different animals/​pets. We discussed their care items and what it takes to take care of them. My son is a toddler so he is too young to take care of many of these animals now but in the future I plan to get him fish and a rescue dog. We currently have one cat that he does well with (maybe too many treats are given)
So we love this pecto because the associates are so helpful and patient. Yesterday we met and spoke with a lady from a cat rescue. We always donate, even if it is only a couple dollars. Also this location has a large variety of products for our cat. We use a specific litter amd they are always in stock!

It’s located in a very busy commercial area next to trader joes. The dog training class i took was pretty good! I tried bringing my dog to their free puppy playtime and I got scared with the pitbulls and other aggressive dogs so I didn’t come back for more playtime.

Slow and horrible costumer service. Yuck yuck and more yuck. Petsmart is waaaaay better.

The few times we’ve ventured in, we’ve received excellent customer service. Each employee has been helpful, hasn’t rushed us, and made sincere recommendations. We were looking for a more ‘healthy option’ for cat treats and one of the employees recommended this freeze dried shrimp. She vouched on her cats’ behalf that she loved it, but for whatever reason if our cat wasn’t ga-​ga over it, we could return it for a full refund. Ultimately we did have to return it and we had no issues, returned hassle-​free.
Parking here is crazy! Neighbors are Trader Joes and Best Buy — good luck.

Fun place, good animal selection and they have a Petco PALS card.
There a couple small critter adoption tanks. As well as a several cats in cages.
They have exotic hamsters I’ve never heard of. They have a machine to make custom collars and a grooming area. They also have dog training.
While looking at water tanks for our pets we witnessed 2 dog «graduations» they play a graduation walking song and have them do a walk around the store, funny.
The customer service is blah, especially when checking out they dont hide the fact that theyd rather do anything but be ringing you out. But whatever I just want to bring my pets their fun new stuff

As the closest pet place near my home, I’ve been here many times.
When I was 11 (not that many moons ago but a good number of them) I got a box turtle from here and the genius (insert internet sarcasm) working the reptile section told little ol’ me that since it was summer my turtle would not need a heating lamp and wood chips as bedding would be perfect. My turtle promptly got ill from eating the bedding and the cold from no heating lamp. Medicine was needed for weeks, it was horrible.
Flash back to now, I do my own research for my critters and just buy supplies here. I’ve been too wary to ever take my dogs to get groomed here ever since an acquaintance’s dog got sliced in the tummy and they didn’t even tell her.

Today I went in to look at hair cutters to shave my cats, asked a guy for some help he directed me to ask grooming.
Went in and while the employees were in the middle of grooming pets (obviously) they asked me to wait a couple minutes and they’d help me.
I honestly expected to wait awhile since they were busy, totally understandable.
A girl had came out literally a minute later more then helpful. I didn’t get her name unfortunately. But she showed me all the razors, and explained to me how to shave my cats, she took her time to describe to me why I needed a specific cutter compared to others, what she recommended, & what to be careful of. She was very polite and helpful. Left a very good impression for their grooming staff.