U.S. HealthWorks Medical Group

I was in dire need of relief. Stopped here first, because I didn’t have an appointment with my Primary until a week out. Yes, the wait was long, but the receptionist was super sweet, the Nurse Angelica was a doll, and NOTHING but rave reviews for sweet, SWEET «Neisy!» I was extremely distressed, and she was beyond patient, and compassionate with me! She took all the necessary steps to make me feel comfortable. I thanked God for her when I left there that day! Was beyond THANKFUL!

Horrible. Had an appointment made, but that didn’t matter. I still needed to wait about 1 hour and 45 mins to be seen. Their excuse was they are an urgent care and need to take urgent people first. Maybe that means they need to hire more people or don’t take appointments in the first place. Stay away.

After waiting almost 2 hours I ended up walking out !! Lousy reception they all have the I don t care attitude unless you are paying them of course !! I will never go there again maybe they should look for different jobs because they sure don t like what they do.

Came here as a result of a work injury. Today is my second visit and it is a shadow of my first. Everybody here is extremely polite and attentive. Spend some time with James P. Xray tech. He was really a good at what he does. Even helped keep the process upbeat with some football talk. Everything about my visits here have been really quick and pleasant overall.

Went there for a pre employment drug test. It was quick. I was there in less than 10 minutes. Nicole, the medical assist was quick to administer the test. The reception area has bare essentials. It was prompt service. This was around Tues morning.

Literally the worst. Hardly anyone in the waiting room and it still took hours. You’d think that there would be a sense of urgency at an urgent care… not this one.

Nicest people, very knowledgable, the office is clean. I was in on a Saturday with a twisted ankle and everyone was super friendly and helpful, no line. Xray guy came in on his day off to help with my xrays. I just wish I could make this place my primary dr office.

Terrible!

Very clean and well kept facility. Efficient and professional staff. Easily one of the best urgent clinics I have ever visited. Yes, I had to wait, but I expected that going in.

These worthless claims guys are still sending me bills for their services. They should be sending them to my PCP Facey Medical. Facey has been really very helpful to me and they have tried to contact US healthcare numerous times. Their customer service is non existent and you have to leave a message for them. Avoid these folks. They are only after your money.

THE WORST. Avoid at all costs. My wife went here after she came home from work with a really bad eye infection. Because she is a police officer, pink eye is considered a work injury. The PA she saw refused to make it a work injury unless my wife could tell him how she got the injury. It doesn’t work that way, sorry. Pink eye is covered. He said that there was nothing he could do, no ointment or anything he could prescribe. He left the room, came back and said he could see my wife on private insurance. We were there, so we gave them our insurance card. All of a sudden, he could then prescribe medication. It made NO sense to me at all. Then, the receptionists tried to tell us we had a 50.00 copay. Yeah, no, we have a 10% copay and we’d already met our deductible. I argued back and forth with them and they didn’t make me pay.
I called the next morning and spoke to the manager of the center. She apologized and said she would switch the claim to be a workman’s comp claim and she would use this as a «training» opportunity for the PA that treated my wife.
Went back the day before my wife was to return to work. Her eye was still infected, red and crusty. The dr. refused to put her off any longer. He told her she should put some tea bags on her eye. REALLY? He didn’t give her any medication and once again he asked her how she got Pink Eye. Really? He had a major attitude against my wife when we came in.
My wife went to the US Healthworks in Van Nuys (they have the LAPD contract) and that doctor prescribed eye drops and put my wife off work for a few days longer because she was no where near ready to be back (still contagious).
Avoid the place at all costs.

I came here for a drug screening for work. The staff was very nice, process was fast and easy. No complaints here… They also have some pretty good coffee.
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Dr. James Wilson is the most unprofessional doctor I have ever encountered. I came to the office with a friend that has no insurance and experiencing frequent migraines. I called beforehand to make sure that this was something she could be seen for and get a prescription for if the doctor determined that she was in fact experiencing migraines, and was told yes. After about 20 minutes in the waiting room the doctor calls my friend to the other side of the waiting room door and begins to harshly ask her questions like «how do you even know it’s migraines you’re getting?» Then he proceeds to tell her that it will be at least an hour wait and she should think about coming back in the morning. She decided to wait because she had already gotten a baby sitter and didn’t know when she would be able to get out next. I was there to help her in a time of need and pay the bill. I couldn’t wait an hour so I went to the counter to pay ahead of time. When Dr. Wilson saw me trying to pay he acted suspicious and started accusing me of sharing my migraine meds with my friend. He was talking from behind the counter for everyone in the waiting room and office to hear. he proceeded to say that he didn’t feel comfortable seeing my friend and suggested we go somewhere else. When I responded he rudely said to me «why are you speaking when I’m talking to her?» He also said in a very condescending way «this is an urgent care» while gestering quotes around the word urgent. I explained to him that my friend has three children and doesn’t know when she will be able to get out again and his response was «well I have four children». All of this conversation was for the office to hear. I came in trying to do something nice for a friend and was publically treated like a criminal. I will never come to this office as long as this doctor is there.

Doctors don’t believe you’re actually hurt. Waited hours even though very few people were waiting. Avoid this place at all cost.

If I could give the doctor and nurse a higher rating I would because they were genuinely nice. But, after what I’ve been through I’m going to say an overall F for this company. We don’t have insurance so we have to pay cash. We’re on a very limited budget but my daughter obviously needed medical care. She had ruptured an eardrum.
They won’t put you on the wait list to see the doctor without paying $ 80 upfront. Okay — that’s fine. I understand. I’m sure there are a lot of people who wouldn’t pay after the fact. They gave me 2 receipts — one hand written cash receipt and a printed receipt showing that I’m in the computer and I’ve paid.
I called in to see if there will be a charge to come in and have her cleared for swim because the doctor wrote on the care instructions that there’s NO SWIMMING UNTIL CLEARED BY DOCTOR. They want another $ 80 just to look to see that her ear healed. BUT, the doctor was willing to write me a note for free without seeing her because she wanted to help me out. WHAT??? Without confirming that she’s truly okay she’s willing to write me a note regardless of the damage swimming with a ruptured eardrum could do?
THEN, to top it all off, I got a bill in the mail stating I NEVER PAID! When I called over they showed an open bill. But, instead of asking how they can help take care of this they told me I’d have to call the main office in Los Angeles on Monday.
A computer is only as smart as the operator and these guys FAILED epically.

The people who work here are fantastic! The wait is usually pretty long, as only a few people are normally working at once. Bring a book.