Walmart

Apparently the management here can’t figure out staffing. Shocked that they have employees loitering at registers but can’t manage to send people to tend to the returns. Apparently brain cells aren’t a requirement for employment.

First visit this past Saturday morning. Was there at 7:30am to do my monthly errands for household items (paper towels, cleaning supplies, ect). I found the store very clean, very well stocked and there was no waiting for checkout. Granted, my great experience might be because of the hour of my visit, but overall, I was pleased. I liked the underground parking as well. Normally a Target shopper, but I’ll visit this Walmart again in the future.

This is a very impressive store. Very clean and new with a full on grocery store on one side. I live in Reading nearby, so this is a huge step up from my local Walmart in North Reading. That one is a real dump.
My big complaint here is the location on Route 1. Ask any local and they will quickly tell you how awful the driving situation is on this road. Just a complete nightmare. I just don’t understand how this location was determined by the powers that make these decisions at Walmart corporate.
I am giving 3 stars instead of a higher rating due to the poor choice of location.

I work at a non profit and came here to purchase an electronics item. I went to customer service with the card, and no one could figure out how to make my item tax free. This cashier asked a manager who ended up leaving in the middle of the process. The cashier then spent the entire transaction whining about how she would no longer work at customer service anymore and that the store better move her somewhere else. This transaction took nearly 15 minutes. Had it been my money, I would have just paid tax to get out of there.
I was not given a bag and as I walked out, the security guard chased me down to have me show him a receipt. First of all, this practice is not legal (only at stores where you pay to be a member). I did not appreciate feeling treated like a thief for no reason.
On other instances shopping here, they never have enough registers open. You’ll spend an entire afternoon at the self checkout where they do not have anyone assisting people who think it is appropriate to go through there with a full cart.

I wanted to buy a perfume
But it was locked
I walked around and found a Walmart employee and asked for help and he said he would page someone…
Waited about 10 minutes and nobody showed up
Walked around again and found another Walmart employee, i asked her for help and she pointed me to the bathrooms, i told her again i wanted to buy a perfume but they are locked… she said she would page someone, waited and waited and nobody showed up.
I gave up…

I love this place! Such great prices, and easy to shop too!

This is more of a «get in and get out» sort of place. Every time I have gone, I have waited in line for 20 – 30 minutes. There are 20 registers, and only 2 – 3 open at any given time. Honestly, I gave this place so many chances because it is conveniently located, but I will not be coming back.
I went in there because I needed to make a copy of a key and I waited 20 minutes. There is no button to push for help or anything! I walked over to an employee and said I needed help at the key copying station and she said, «yea she over there,» pointed to the empty key copying machine and walked away. Um, no. There is no employee there. I walked over to the toy section and and found a different employee and she said «oh, yea. I’m the key employee.» So… why aren’t you there? She finally made the keys for me, after giving me a lot of attitude. Sorry you have to do your job?
As I was leaving, the security guard was harassing an old woman who had her tiny dog in a shopping cart. He was saying that dogs aren’t allowed in the store and she was very upset. She was saying she doesn’t get out of the house much and this is her only chance this week. She had been dropped off and needed to do her shipping. There was no place for her to leave her dog. The security guard was very condescending and it made me upset to listen to this exchange. He continued to say no and would not allow her in the store.
I believe in following the rules but really Walmart?
1. This store is gross. A dog’s butt is cleaner than this place.
2. There are toddlers running around screaming with no parental supervision and you’re worried about dogs? I saw children running around screaming in different languages with no shoes and no pants on while their parents yapped away on cellphones. I’M NOT KIDDING. Child Protective Services would have a field day in the place. I would rather hold that dog than one of the little demon spawns running around.
3. It was a frail old lady who could hardly walk. Pick on the people who are blatantly stealing instead.
I was very disappointed by this Walmart and I will not be returning

Pros: I didn’t wait in an outrageous checkout line.
I understood the majority of the language spoken by the staff.
I found one of the 3 things I went in for.
Cons: No isles to walk down, between the overstuffing of product, staff chatting In the isles, and carts of stock left everywhere… it took me twice as long to navigate the store.
Clothing and shoes had become the new carpeting décor in their respective departments. I didn’t even try browsing through there. Looked more like a fall hazard than a place to spend mine mindlessly.
The sports section… if you want to find roller blades forget it. The boxes, aside from being in disarray had been broken into and many had parts missing. Several other products had been cleared from their boxes and taken leaving the box on the floor as proof of how easy it was to allude this store perhaps.
The website listed adult sized Rollerblades as available as did the representative at the store when I called… but no.
I dare say this store makes Lynn look good and gives Salem a fighting chance. It has only been open for about a year and has already declined this rapidly?

I ordered a twin mattress online and searched for a store I could pickup today. It showed me the Saugus store which had just opened this year, 2015. I found it HUGE but I liked it. Very clean.
The best part was picking up my order at Customer Service. I met the associate named, Colleen, and she was super friendly and very helpful. She made jokes and it was so easy as Ive never used this service before. This store is a little out of my way but I will DEFINENTLY go back! Thanks, Colleen! :)

This Walmart SUCKS when it comes to customer service. Listen, the only way you will get a good experience is first check online what aisle your item is in and go in knowing where to go. Because asking any employee there… anything at all… well you may have better luck asking another customer smh! I have yet to go in there and no be rung up by a cashier who looks like they absolutely hate life. Oh and the workers there will argue with you, I went back and forth with one And we got into a full blown shouting match right on the sales floor. All because I asked a question about the bikes and it wasn’t her department… GOD FORBID YOU ASK AN EMPLOYEE A QUESTION ABOUT A DEPT THEY ARENT IN! Not one person said Boo… trust me just go in knowing what you want, if you need assistance be prepared for tons of bulls&!!

Great place for shopping if you live close it’s convenient but if you live pretty far and it’s crazy busy it’s not fun at all. We late night had to get some small things late night and this is the place for that. They are the only place that closes late and has good prices so why not. This Walmart has everything deli bakery and really good selection in food. Since it was late night the overnight stocking crew was ready to start putting everything back on the shelves. Also it was fairly empty so it wasn’t that bad, but you do have your occasional immature kids riding around the store with the handicap carts. The staff is super nice but only downside it that they close self check out at night and only have a few registers open for check out. Which could be very annoying do your behind the late night I need everything shopper. But that’s late night shopping I guess.

I don’t know why people have bad experience with customer service, but I am happy with their customer service as well as inventory. neat and clean. Good stock. I like this Walmart.

HORRIBLE CUSTOMER SERVICE — THE WORST !
I was a BIG FAN of Walmart and ordered everything for my home online and shopped in the store. June 19^th I ordered a headboard & checked out as a «guest» as I was at work and did not want to login in with Password. Never got a confirmation e-​mail with a tracking number or anything, which was ODD, but after looking in my Bank Account the money was withdrawn so I assumed it ordered. *Requested to have it shipped to Saugus location.
Monday the 22^nd, I still didn’t get anything in the mail. Called Walmart Saugus location Tuesday 23^rd, asked to speak to someone for online sales, I get transferred and the phone rang, rang, rang, rang until I got bumped back to customer service center to who continued to send me to the line which infinitely rang, everyone must be REAL busy.
I call Walmart Saugus again on Wednesday 24^th, Same thing, asked for online sales, more ringing, ringing, ringing, get sent back to queue and I ask the woman to please physically go walk over to the online center and make someone answer the phone, as this has taken 3 days. Someone answers, they look up my information, and she says nothing is in the system yet, but that makes sense because it would not be until the order has actually shipped. I said, Well my pickup day was set to be tomorrow, so wouldn’t you think it should be in the system. she said «i don’t know, call back tomorrow.» YEAH OK
So today, the 25^th, the day my order is supposed to be ready for pickup, I call general customer service for Walmart. Speak with a man, explain the issue, and same thing he cannot find me anywhere and tells me Walmart does not «allow» people to check out as guests. Well i did. he said «Are you sure it was Walmart», forgot I was 11 years old. Yes Sir, I am sure. I offered to send a copy of my bank statement showing the withdrawal. He told me to call my bank and dispute it with them. WHY
Asked for a supervisor, she was very nice, but too, couldn’t find my order. She put me on hold came back and said, Well ma’am we will have your money refunded in 7 business days and the order has been canceled. I said «Wait why? I wanted the headboard?» she said «Well there was something wrong with our online ordering system last week and it was never actually processed, you could buy another one today if you would like» ARE YOU KIDDING ME ?
so, had I not called Walmart everyday almost twice a day for the last 5 business days, would I have ever found out my order was «not really placed» was anybody going to reach out to me to let me know I should not be expecting a HEADBOARD to be delivered? and on top of that, I am supposed to wait another week, after had already been waiting a week for my money to be returned because WALMART is having difficulties?
Would not order online if it was the last possible store on the planet.

This walmart is large and has a full grocery department. There is a limited deli selection. If this deli was to get busy they would be overwhelmed. The gentleman who to s the deli is a nice guy, chatty and accommodating. However the lady working this dept yesterday barely spoke English and it was an incredible task for us to understand each other. This isn’t about her being a foreigner it’s about having the ability to converse with your customers. My opinion on the matter is that if you are employed here in the US, our official language (English) should be a standard requirement.
She was sloooooow which was working my nerves. I just don’t think she could handle a busy environment.
The rest of this Wal-​Mart seems to have much less selection per department. It isn’t like the other Super Wal-Mart’s I’ve been in.
Also the store is located on the second floor. Its awkward … You can take an escalator or elevator up and down. yet to g groceries and carriage down requires this «carriage escalator». I haven’t even used it because I don’t know how to. They have personnel there to help you with this but I’d just as easily use the elevator. No harm no foul. I’ve seen the carriage escalator get stuck on two different occasions.
In a bit she’ll, Wal-​Mart has very very good prices… this location is closest to me this making it a winner. :)

I love Walmart! Especially if they have a grocery section. I popped in to pick up photos I ordered online. There was no one at the counter. And when I went over to the electronics counter to get help, the lady was too busy talking to another employee to help me.
When she finally decided to get up and give me my photos, she gave me an attitude and acted like I was bothering her. Umm. isn’t this a part of your job? To actually WORK.
This new location is great, with lots of varieties of different merchandise. Customer service is awful, but what do you expect.

Great new store. I had plenty of help and friendly workers who helped me carry my new TV out to my car. Great prices too. I will shop here all the time. Indoor parking is really cool since it was raining when I was there.

Worst customer service ever, how can you run a business with limited employees and untop of that they are rude dont want to help. I waited over 30 mins for someone to help me and she was just not friendly at all. Never shopping there again.

Let me tell you who has moved up Ten Thousand percent in my estimation… Walmart, specifically the new Saugus location.
For reasons I’m not going to go into on this platform, me and my girlfriend had no where to stay during the blizzard. I decided to park in the garage under Walmart and wait out the storm. My worries about whether or not this was ok were quickly put to rest.
Not only did the store remain open for the duration of the storm, so that we could go in and out to use the bathroom, buy snacks and just stretch our legs, but one of the managers came down to our car a couple times to make sure we were ok and offered for us to come in any time if we needed anything.
There were very few people including plow drivers who came to the store throughout the storm, but the store remained open and the handful of staff were very nice. As far as I can tell, nothing else in the area was open.
This has been a difficult time for us, but we were made to feel safe and welcome at the Saugus Walmart. I will not easily forget this and will be a lifelong customer of Walmart, more so than ever before.

I used to be a frequent Costco shopper when I worked in Waltham and got all my household stuff and plenty of groceries there. but alas my job moved and I thought I would check out this Walmart which is convenient to home.
I don’t think I will be returning as my experience was mixed — full disclosure — I have never shopped at a Walmart before, but thought I would check it out since the Target on route 1 is not that nice.
The place was clean and I do not see why people are complaining about the parking and entrance — it is easier than a lot of other businesses on 1.
Selection though seemed rather poor for a «super center» — I expected something larger with more choices. I mostly shopped household goods and groceries. Most things were not priced that much cheaper than grocery stores — just a little cheaper. The main bargains were in household products like paper stuff and cleaning products. Groceries — very mixed. I got some great looking apples for 97/​lb. Green peppers were nice and very cheap. Potatoes/​onions/​carrots — very standard and only a tad cheaper. Bananas were all way over-​ripe. I could not find usable mushrooms — all rotten and priced higher than Trader Joe’s down the road.
Meats — not cheaper than your regular grocery store for beef or chicken and they do not have many good cuts. They did not carry any lamb at all. No fresh seafood either.
I don’t think I would go back to save on a few items and then have to go do my other grocery shopping elsewhere.
Target in Woburn seems to be the best option in the area — that is a nice Target.

Awesome New Walmart store opened TODAY! This Saugus location is definitely the most state of the art Walmart … EVER! This location is HUGE, has a full grocery line, as well as friendly and employees. Super clean– yet that is expected, and VERY BUSY. I think Kmart and Target, also both one RTE 1 in Saugus will get a run for their money.