Dawgs in Motion

We adopted an 8 month old puppy, who is lovely, high energy and smart. Forgetting all we knew about training a dog, our vet recommended Dawgs in Motion, and we are so glad they did. They have been working with us, helping him adjust to «doggy day care» and socializing with other dogs. We have had a very, very helpful private lesson and found the staff to be interested and caring. We feel for what they do and offer their pricing is reasonable. We are pleased and would recommend Dawgs in Motion.

Very disappointed with this facility. I had made a reservation for my dogs. Reviewed their website, everything looked great. Called, asked if the dogs are in cages or larger spaces such as suites as they are called at different facilities. I was told they aren’t in cages. That they are in bigger areas and if you pay the additional fee they will not be in the rooms from 8 – 3:30. So, I booked my spot and had to pay a deposit of $ 50. I was told if I canceled prior than 24 hours in advance I would be refunded the deposit. Over the weekend my husband and I stopped in around 1:30. The dogs were in cages all lined up. It was very loud, there was no dogs out of their cages. I asked about feeding and was told they put the water and food in the cages with the dogs. There were dogs to big for some of the cages. If it was an hour or so it wouldn’t be a problem, but for a few days of boarding I couldn’t justify leaving my boys in a cage. So, I called today to cancel my reservation. The young girl on the phone said ok, but when I asked when they will be refunding the $ 50 she said they don’t refund deposits. I reminded her that I was advised that as long as you cancel prior to 24 hours the money will be refunded. She said «oh that’s right, let me put you on hold for a minute». She then comes back and said that she was wrong. The deposits aren’t going to be refunded. I explained that isn’t what was discussed as I wouldn’t have agreed to this and she said «yeah sorry about that» and hung up. So, I had to call my bank and dispute the charges. It will take 15 days for them to refund the money in my account.
My advise, go see for yourself the boarding areas. Don’t be fooled by the front as it is a lovely building. Don’t put a deposit down until you see the building and boarding arrangements first. I can’t justify leaving my pups in a cage for days. They say the dogs play all day of you pay an additional $ 16 per dog per day, I didn’t see any dogs out of their cages while I was there. Maybe people didn’t pay for daycare that day, not sure but I am less than pleased with my experience and will not be leaving my boys there.

They are very expensive for what they offer. My dog was dropped off at 3:30 PM and then picked up at 1:30PM the next day. I was charged for 2 nights! He was there less than 24 hours. That is CRAZY!
I would give them zero stars if possible.