Massage Envy Spa

Sorry I was corrected by someone named Joyce in a compliment that the lady has a FRENCH accent … I suppose Joyce thinks that makes it better?

Allison is superb! Great service! They personally call to remind you and greet you as you walk in. The massage is deep and excellent (and I’m particular).

I had a gift certificate from a friend for over a year and I finally got around to using it and I can’t believe I waited so long! I had a massage with Becky which was excellent — she was strong and concentrated on the areas that were sore on me. I don’t get massages often, obviously but I might go back again soon because she was just so good. The room was also nice, clean and quiet. The front desk tried to sell me on the club membership, which I wasn’t interested in, but is actually a pretty good deal if you like to get a monthly massage.

Cliff is hands down the best massage therapist I have ever had. If you want a «fluffy» massage he may not be the best fit but if you’re looking for some serious work — deep tissue or injuries he is amazing and has a ton of training. I see him, my husband sees him and my sister just said she had the best massage of her life with him. I work in an industry that has spas and I open get comped… I would rather see Cliff at massage envy then go to a fancy spa for a fluffy massage. Book him!

So here’s the thing… could be a 3… could be a 5 depending on who you get. I’ve had some amazing massages here over the years, but unlike going to an individual practitioner, people seem to come and go, so just when you really find someone you love, they’re gone and you have to start all over. Finally, left for an individual I love. So, it can be great, and the price is great as long as you have time to use the massages you automatically pay for, but if they leave, you’re back to square one which can be frustrating. the people at the desk are nice as can be.

Staff are always great. Cliff is wonderful for deep, sports massage. He really healed my sciatica. He has worked wonders with muscle issues. I stopped seeing other therapists who were good because he is excellent for deep tissue.
Good peaceful atmosphere.

I have seen Brian several times and he is awesome. He is a true healer and very knowledgable about the body. He resolved low back pain I was having completely and helped me identify other areas of tightness that I need to work on. He is also an acupuncturist so a very skilled therapist.

Very disappointed with my massage today. I went in needing just two areas worked on (the front of my shoulder and the forearm area) and I got everything but. I can’t remember the therapists name but she was actually ok except she didn’t work what I asked and now I am still left with a knot in my shoulder and arm. The therapist excuse for not addressing my needs was that she just does this one particular kind of massage that simply explores the body’s needs and from there she could recommend what I need more of … REALLY!!! What a scam. This was after she particularly asked what areas she wanted me to work on — wish she would’ve told me she wouldn’t honor my wishes from the beginning so I could’ve had better expectations! Ugh

My sister and I booked 2 massages, and we were both very disappointed with the therapists we got. I personally I left feeling very unbalance as she only massage one side of my body and told me that she run out of time. This is incredible when I booked 1−½ hrs massage. During the massage I did not felt relaxed at all, she did not have good pressure, her technique was either too harsh or very light more like rubbing than massaging…
I would not recommend this place at all, unless you know the therapist!

I would give the front desk 3 stars and my favorite masseuse (Robert) 5 stars, so the compromise is a 4 star review.
Truly, the front desk staff is not terrible, but they certainly could be a bit friendlier. Also, it would be great if they did not constantly call me to book an appointment (Yes, I know I have a ton of prepaid massages I should use and don’t need the guilt trip). Finally, a courtesy call to remind customers of their upcoming appointments would be great — I mean you left all the other messages about my prepaid massages, why not call me after I have booked one?
Robert, however, is absolutely fabulous and there is nothing negative that I can say. He applies a perfect amount of pressure and I always walk out feeling more relaxed. He has, on many occasions, worked out several knots in my shoulders and back without bruising me (others have left me bruised). He is quiet, listens, takes direction, respectful and has never given off the creeper vibe (I have had a couple weird/​inappropriate masseuses — no fun). I highly recommend Robert.

Wow, I just had my first massage with Cliff tonight. He is a man’s man — a karate master, roofer and structural engineer who gave me one of the best massages I have had. I injured my right shoulder at the gym 4 months ago, and had several massages to try to relieve the pain without a lot of change. I was worried that I had torn something in the rotator cuff. But Cliff knew just what to do — he used expert levels of pressure, heat, positioning and sequential massages to release the myofascial imbalances. I am WAY better. In addition I felt a great glow throughout my body that I had not felt in a long time. I will be back to see Cliff next week for more of his mastery.

Very bad massage by Masa. Shockingly bad in fact — -it was supposed to be a deep tissue massage but it was nothing approaching a deep tissue or even a reasonable level of competency in massage. I left after ½ hour as it was a waste of my time, they still charged me. skip massage envy as they have too many sub par therapists.

I had a massage here with Robert. It was absolutely fantastic. I would recommend him heart and soul.
This was the first time I’d been here, and i was excited because the price was so good: $ 49 special, for a one-​hour massage — and also because i could get an appointment, same day. And all went great with the massage. However, later i spoke to a friend who had worked there in the past, and she told me they pay the masseuses horribly. They only receive about $ 14 per hour, and for the skilled, intense work they do, (and the fact that the cost of living in Marin is so high!) this is horrifying. Their income is supplemented by their tips, but these tips (if paid for via credit card), aren’t given to them daily, but added into their paychecks, taxed, and paid later. So overall, this seems terrible. And it’s no wonder — as people are complaining about here — they have such a high employee turnover.
Also, right after i got out of my massage, totally happy and relaxed, they sold me a membership (one massage a month for $ 60/​mo), which i was happy to buy — but later i found out that the paperwork i signed was a contract, obligating me to this membership for one year. In other words, i can’t quit whenever i want to, without some kind of penalties or legal hassle. No one told me this up front; it was in the fine print. This is underhanded and pretty dispicable. My friend who’d worked there told me that this is what they’re instructed to do: get the client to sign the contract when they’re all blissed out from their massage, and aren’t paying attention.
So i have mixed feelings about this place: I loved Robert, the masseure. But the business model is pretty inethical. My solution for now is to leave great tips, IN CASH, for the masseuse.

Spam emails

Sundai was not friendly, didn’t read my chart, didn’t listen to my initial requests on what areas I wanted work on, didn’t take requests or comments well during massage, didn’t follow-​up or talk after. Just all around bad experience.

Warning regarding purchasing gift certificates from this business — they will not honor them. They will effectively steal your money!

Worst massage experience of my life. Cliff is the worst massage therapist I’ve ever had — not only is he horrible at what he does, but he’s also unprofessional. After 30 minutes of quick, jolty movements I finally decided to speak up and ask him to slow down a little because it was hard to relax. He then told me that we weren’t a good match and that I needed to go out to reception. When I got dressed and came out I found Cliff whispering to another therapist, look up, see me, and walk the other way… seriously?!
When I came out to reception and voiced my surprise at the situation as all I did was ask him to slow down, the receptionist told me that her manager was out today and she would tell him «my side if the story and Cliff’s side» and they would let me know if there was anything they could do for me.
So unprofessional, and not at all what the massage experience should be about. Never going back here and considering canceling my membership altogether.

I have massages frequently but my usual gal was not available and I managed to get in for a quick massage on a Friday evening.
Hands down the best and most affordable massage I have had in a long time. I think my therapist was called Kate and she knew her stuff. She was older and knew how to work each angle of my body.
Will definately be back soon.
Thanks.

Love this location and don’t mind crossing the bridge at all. The manager was very quick to resolve a problem on my massage credit that was a result of an accidental computer glitch. Staff are very friendly as well & had no issues.
Now to business… If you’re looking for a deep tissue massage, get Sabrina for you’ll never regret.

Excellent location. I’ve had many massages here with many different therapists. They have a ton of good ones here for sure.
Facility is clean and well maintained. Staff are super friendly and very responsive. I’ve gotten an answer every time I’ve called within a couple of rings. Scheduling out and getting last minute appointments are possible.