Chatham Parkway Subaru

Went to buy a car with my mother;We had gone a week prior to look, The Same guy (David) Had us both time. He is overall an amazing Salesman;He was very thorough and showed us all the bells and whistles;Will definately be going to Subaru from now on.

Over the top accommodating, very friendly staff, and even though I wasn’t able to find the vehicle I was looking for with them, they still treated me like a Valued customer and even sent a thank you card for visiting the dealership. Didn’t buy cause I didn’t find the right car for me, but the product was finely explained and nice. Just not my cup of tea. I would go here for sure if I were in the market for a Subaru.

I giving this dealer a 2 star rating
A 3 star rating for the buying experience
Mike R was great to deal with but he has now moved over to the Lexus dealer (they are owned by the same group) but he had to take over the sale from a new guy who was clueless
A 1 star rating on their service department
They keep changing service advisors too frequently sharing with Toyota next door
Also on my LAST visit they strongly recommended replacing my almost worn out brakes as they were quickly becoming a serious safety issue
I stopped into Savannah Tire on Montgomery Crossroads where I have been doing business for years and they put the car up on the rack and pulled all four wheels to check the brakes
Allas the brakes were only worn about 20% and were not anywhere close to needing replacement
As I stated — my LAST visit
No one needs that kind of shit from a car dealer

Bought my 2012 wrx from mike. Awesome customer service especially since he had to special order it. Everything went smooth and anytime I had a question he was more than happy to assist. If I need another Subaru I know where I’m going.

I had a horrible experience with the manger of Chatham Parkway Subaru. Jared Pratt is an amazingly brilliant manipulator. Though he stinks like a pack of cigarettes, has chew in his mouth while he is talking to you, and has the focus of a gnat. I went into the with a positive outlook. We have purchased from Subaru and had two really good experiences. They offered me $ 4,000 less than Blue Book trade in for my car and then took money off for an accident (I do understand that part). Ultimate offer was 17,888.00. They barely brought down the price on the 2013 Outback and this is after they told me it was a better deal, more workable, then the 2014. I told them from the start that I would be using a POA, my husband called them from Afghanistan, and they communicated via my husband’s military e-​mai. They let me sign the temporary paper work, but refused to let me sign the primary set of paper work. I had a very specific POA and it was from the day of the sale. My husband sent the POA the same day we agreed to buy the car via his e-​mail address. They insisted on sending the paper work to my husband in Afghanistan. They let me take the car home on Thursday. Friday morning they told my husband they were going to have to come get the car until he signed the paper work. I asked them why because they had the POA. and it was legally binding. They then told me it was because of the finance company. I told them we were going to go through PENFED and Jared Pratt said that it still didn’t matter. Lie much? They came and got the car Monday night. When I got my car back I noticed they were selling my old car for $ 22,000, which was 2,000 more then they offered me before they took the accident off. They took $ 3,900 of for the accident when my insurance said the most the should have taken off was $ 2,500. Overall, Jared Pratt is a slimy dude that cares more about money then the person he is dealing with. Looking back on the experience, the dude told more lies than he did truths. Avoid this place, drive to Hilton Head Subaru if you want a Subaru. We are going to go there when my husband gets back.

CAUTION — These guys are old-​fashion used car salesmen that use high pressure tactics to get you to buy things (service contracts, gap insurance, financing) that you do not need. My nephew just had a terrible buying experience with these people. I would strongly suggest that before anyone signs the paperwork on a car at this dealership, that they wait 24 hours to consider if they are getting a fair deal.

Read before you consider Chatham County Parkway as your dealer… our experience merits this review. We hope nobody has the AWFUL experience we have had. Here are a few reasons why you should consider another dealer.
–They will give you an out-​the-​door price that sounds good… but after you go through the trouble of transferring your insurance and setting up financing they will jack the price up two to three thousand dollars and call it taxes/​fees. Clearly they do not know what out-​the-​door price means and they will try to inconvenience you to the point where they think you will accept their dishonest behavior.
This is the email sent to us:
«What time can you be here today were @$ 33,000 OTD that is A grand below where you say your offered now this is over and beyond but in order to earn your business I’m here working for you sir now I have delivered the impossible so now…»
However, when we came with the check the price was over $ 35,000!
But what merits this review the most is the following…
Subaru Outback 2014
Indigo Blue
VIN: 4S4BRCPC0E3204556
We were in the process of buying the vehicle listed above. However, during the process, the vehicle was hit on the lot by another customer. The accident caused damage to the front of the vehicle… chipped/​scratched paint, wear marks along the bumper. Though the vehicle was damaged, the dealer is still selling the vehicle as «new» because the accident will not be listed on the car fax. The customer who hit the vehicle straight on, paid out-​of-​pocket for the damages because the damages were less then her deductible and she also did not want to flag her insurance.
Another email from the dealer.:
«Nothing will be on your car fax the paint is still covered as well an to help reassure that you can still put the GlassCoat on the vehicle as well that we talked about when you were considering the purchase that day once you get here I can explain how it want be on the car history or you can call me sir cause no car insurance companies were involved sir like I say…»
Even after the repairs, you can see one air/​dust bubble in the paint job on the right front bumper and the bottom front of the rubber bumper has signs of wear.
We have already given this VIN to other dealers so they are aware of what happened and to make sure this car is not sold to us. Knowing that dealers trade vehicles when they have a customer interested in a specific model, color and package.
Please take this review into consideration, when choosing a dealer. If they are doing this, what other dishonest things are they doing that customers do not know about. This is not a reputable dealer.

Made my first new car purchase (Subaru Forester) here and it was a great experience. Mike Rougeau is probably the most knowledgeable Subaru person in Savannah and can answer all your questions. I’d definitely recommend asking for Mike!