Enterprise Rent-A-Car

This is the second time I rented a car from this location because they are closest to my house. It is also the second time I am leaving over an hour late for my trip. The first occasion I was picked up for my 10:00 reservation at 9:45 and waited until 11:45 for my rental to be ready– they simply didn’t have any cars. It seems to me if you have a reservation at 10:00, the car should be there at 10:00 or at the very least they could have let me know and picked me up later so I could have waited in the comfort of my own home. This time I called yesterday to request pick up at 8:45 for my 9:00 reservation. I inquired if it would be possible to get move my reservation to 8:00. The answer, and I quote, «I don’t care but it’s doubtful we’d have a car.» So really, no, I cannot move my reservation but it’s nice to know the customer service representative at that location «doesn’t care». I didn’t get picked up until 9:35 and didn’t leave until 10:00 and that was after 2 additional phone calls from me this morning confirming and then inquiring where the pick up was. Needless to say, if you was to leave at a certain time I recommend using a different location, this one admittedly doesn’t care when you get your car.

I had a wonderful experience with the staff at this location for Enterprise. Thoughtful staff, eager to please — it was a complete pleasure. Kyle, Jarrell, and Antonio were smart and patient. Many thanks for making it so easy!

I reserved a car with them via Expedia, but when I went to get it they had none. They claimed they could not get a hold of anyone (me). But they would be happy to rent one from the airport for $ 255 vs. the $ 39 I had originally rented it for. On top of that, the manager was rude and would not offer ANY assistance since I had no other means of transportation. Very disappointed.