hhgregg

This is completely out of character for me but I do not want anyone else to go through what we just went through with HHgreg. Horrible customer service in their delivery department! Cancelled my order after waiting 2 weeks to have my items delivered! I Was very flexible the now 4x they canceled and rescheduled my delivery. Last time they didn’t even bother to give me a courtesy call to let me know they weren’t showing up after waiting hours! The «manager” — Marvin could care less to call me back after putting me on hold for 24 minutes! Terrible customer service. I will Never shop here again! Don’t waste your time! Cancelled my order and went to LIVINGOODS on skidaway rd. Regret not going here first! Its cheaper and has great customer service! also SEARs will match the price and deliver as promised!!! Don’t waste your time with HHgreg appliances.

Horrible customer service!!!
My husband went to make a $ 150 purchase tonight and he could find no one who wanted to assist him, yet there were about 10 + employees in red shirts standing around, talking to one another, and greeting customers other than himself. Take your business down the street to Best Buy. You are guaranteed to be greeted and assisted if needed. Save your time, because time is money! Within 10 minutes we have made our purchase and have it on our way to set up at home.

I will say that I have made almost every major purchase for my home at this hhgregg. Washer, dryer, two big screen Tvs now, and their prices are by far the best I’ve been able to find (when they do sales) On a normal day the prices are about the same as all the other stores, but their sales are awesome. The people are always very helpful in the store, some may consider them «over helpful» but I think that’s because of the amount of tech items and major appliances they sell. Idk if it’s a commission system or not but either way I have never personally been pushed or anything toward making a purchase.
One major complaint that I seriously dislike about hhgregg is their delivery system. You have to check your email regularly for the date they are delivering on, and you cannot even specify a time on the date they choose. Basically they call you when they are 40 minutes away from your house and tell you when they’ll be there. You have to hope you don’t have anything pressing going on at work and that you can make it by the time they get there and if not you’re out of luck for that day. That alone wouldn’t be too bad, but it’s also 79.99 for delivery of most items (I think appliances are free). If you have a truck not an issue for you but otherwise could be a deal breaker for some.
All in all Id say it’s a great store with awesome sales prices and an accommodating staff. Definitely worth a visit (especially on sale days, 685 dollar, 65 inch sharp smart hdtv with wifi and all that jazz, can’t beat it) :)

Worst online customer service ever. Do not waste your time trying to buy online. Tried talking with the supervisor and clearly their is no desire to satisfy customers. Will stick with other online retailers like Amazon and others who get it.