Mattress Firm

At this point we are truly frustrated. We bought a Beautyrest Mattress in Early August from Mattress Firm in Virginia and was told that was not a problem that with a Mattress Firm in Savannah, Ga they could just have them deliver. It was delivered mid August. It was very nice and sleeps well only in December we noticed that is was beginning to bulge over one side. We contacted the Mattress Firm in Virginia and they gave us info to send in warranty paperwork. We did that and got a letter from them saying that based on our paperwork we live in a Franchise area and that Mattress Firm
Corporate could not assist us. We were told to contact Simmons. Simmons
Finally called back and said that Mattress Firm had to assist us. My husband went by Mattress Firm at Twelve Oaks and the person there gave us a number to call and after two weeks of calling and leaving messages we have not had anyone call us back. So three months into the year and the side getting worse we have had no help and we were told how good both Mattress Firm and Simmons were on honoring their warranties. NOT IMPRESSED!

I went here because I needed a mattress ASAP. Of course they didn’t have any in stock, just on the showroom floor. So I ended up buying a cheaper one in the back back back of the store. I went here because it’s advertised as free same day delivery. Well. that’s a lie. I had to sleep on my floor that night and payed 70 bucks for delivery the next day. I guess there’s some small print somewhere.
I didn’t like the mattress, so I called up to get it replaced (30 day guarantee) a week later. Well the sales lady said I had to wait the entire 30 day period (policy). OK well my back hurts! I offered to bring it back myself, but was told that would be an inconvenience and I would actually have to pay a 60 dollar fee to do that. !!! WOW.
Someone real slick is running this operation. Go to SEARs! They have free delivery and are located everywhere. They also sell some comparable really nice mattresses.
I’m stuck with the one I bought here. They bet on customers getting frustrated with their small print and just keeping mattresses. Welp 1 them, 0 Steve. :(

Decent selection but seemed to be heavily leaning toward pushing people to the more expensive foam mattresses. The salesman was polite and seemed somewhat knowledgeable even throwing in some cheesy sales lines like «I like your style» when I made a quick decision on the bed I was interested in. The reason for the low stars is the delivery and the lack of information. I was given a Saturday delivery window even though they promise same day delivery, given it was a holiday I decided it was no big deal. Saturday delivery however was 3 days later and I found out is an all day time window. I called after waiting until 4pm to be told by a different employee that delivery could be at 8pm or later. He made it see like they were very busy and it was my problem that they couldn’t give me a solid time for delivery. He also used «ya know» 5 times in a single sentence, off topic but very annoying. When I ask why I have to give up my entire Saturday to wait, he again said it was because they were busy. As I write this, I am still waiting on delivery or a call back from the store with an explanation.
My verdict, the selection and prices are similar to other places and the delivery scheduling is ridiculous. Go somewhere else and avoid the hassle.