Pilot Travel Center

Whatever you do, do not come here for their money services. I came to use their Western Union service and the lady refused to take my money. She told me it was too much money. Then when I explained to her that this was my third time in the store and no one notified me of such a rule prior, she walked over to the machine to begin the transaction. The other young lady looked at me and said, «you’re alright» as if to say no such rule exists. The lady taking my Western Union was a manager. She asked me how much I was sending and I told her the exact amount and indicated the amount on the form. She completed the transaction and it was for the incorrect amount! She had to void it out and this somehow «restarted» the machine and shut it down. I had to wait and another customer was turned away. Finally, the machine was back up and she said it was not taking it due to the amount. I asked her what that had to do with anything when no one ever said there was an issue before. I also pointed out that the register said it was closed. She said that had nothing to do with it. I told her the first time when it went it in wrong and she yelled «would you listen to me?!» I told her, «no, you can listen to me because I’m the customer and you didn’t listen to me the first time and that’s why we are where we are now!» She wasn’t expecting that. She continued to refuse other Western Union customers. Don’t do it. Go to Food Lion just two lights up the road.

Not the best of Pilot, but certainly not the worst of Pilot.