Ross Dress for Less

I never review a retail store but tonight’s visit merits a special review. It would receive ZERO if possible all due to their Loss Prevention personnel and their manager’s obvious tolerance of her power abuse. Here’s the down and dirty. A lady and her 2 adult sons were all 3 checking out in the only open line tonight, at 845pm, on a Friday night. Myself and the only other paying customer in line, another obvious working professional, stepped out from the roped off waiting area towards the checkout after 10 plus minutes and stood quietly 5 feet behind the above family while they had the cashier ring up their purchases on 4 separate receipts for 3 people. Now the «loss prevention specialist» was standing in a closed checkout playing on her cell phone for over 10 minutes oblivious to any of us until the store manager walked by at least twice. Suddenly the loss prevention specialist sprang to life and rushed over demanding we two ladies «STEP BACK BEHIND THE LINE UNTIL YOUR TURN». What we’re we rushing the counter or being unruly? Then he manager noticed we had been standing there about 15 minutes and opened another line. I’d had enough as the security guard was starring myself and the 50+ year old woman behind me down. I put my item down and left. This was my 3^rd and last trip there. If this is how you treat your normal clientele I wonder how you stay in business? No wonder you want to be TJ Maxx items are so over priced as you have to pay want to be cops to harass your paying customers. Go to TJ MAXX or Marshals. You’ll find better quality, prices and no over zealous security! P. S. Shouldn’t loss prevention be patrolling the store and not harassing people waiting in line to actually pay? Why not do something about the kids running down the aisles unattended? There’s a novel idea!

What a nasty store. The people were not helpful and the store was dirty. Plus we had to wait in a long line because there was only one register open. Blech.

Now, there isn’t a Ross Dress for Less that’s a four or five star establishment that makes you feel ‘elite’, but if you compare it to what it is aiming for, or could be, this is definitely up there.
Ross is famous for inexpensive (cheap?) clothing and items, even besting TJ Maxx, Marshalls, and sometimes, the Goodwill store. Every Ross store I’ve been to has hundreds and hundreds of dresses available, in each and EVERY size, from XS to XXXL, petite and plus sizes. The employees here are nice.