Sears

I will never go here again! I went yesterday and was upstairs in the baby section and I never saw a sales associate to help, handicapped fitting room was locked and the elevator area and store in general had a bad vibe! At checkout no one even smiled or thanked me for shopping! went back today and had to call the operator to open the door as it was 11:05am and she stated «we don’t open until 11:00» she didn’t even know what time it was. The manager who did open the doors finally had a look on her face that we were obviously bothering her. She never spoke a word nor smiled. There is a severe lack of employees here and again at checkout the lady wouldn’t speak or smile! Extremely rude associates and I felt more like a bother to shop here

This is my go to spot for work clothes basics. I like the Covington brand. The pricing is usually really good. They sometimes have really cute shoes and jewelry too, and exercise stuff too. Service is usually very very slow at this location. Which means I don’t get all excited about my visits, it’s more out of necessity than desire. I’m always happy with the quality and pricing of my finds though, so I keep coming back. The store is clean and much less cluttered than it used to be so you can move around more freely now. Ordering online and shipping for pick up at the store is pretty efficient too. Aside from the slow in-​store checkout all else is good.

I ordered a mattress on 11÷1÷15. The wrong mattress was delivered to my house. When the delivery guys came back two hours later they delivered a mattress in the pouring rain with a ripped plastic cover. The mattress was dragged on the truck and across the pavement. I have tried multiple times to get in touch with the store manager Carlos. I have waited on hold only to be told he wasn’t available or hung up on. Carlos told me he would call me back and has not. I have called corporate who states they filed a complaint and he would have to call me back in two days. It has been 5 days and I still have a soaked, dirty mattress leaning against a wall in my house waiting for then to come get it. The company as a whole has terrible customer service and I can’t believe the managers at this store have such a disregard customers.

NEVER, NEVER, EVER use the Sears Home Services for repair. EVER! They say the will fix your dryer but they won’t. They just change out a few different parts over a span of several months hoping to fix the problem but they don’t. Then they’ll say you we can get your money back but they can’t. You will never get a refund. That’s how they design it. Along the way they will miss scheduled appointments. It will take two or three weeks to get an appointment and the service tech that comes will tell you they are short handed. Call you AFTER your 4 hour expected arrival window to say they aren’t coming. General treat you with disrespect. You’ll never get ahold of someone who cares about customer service. AVOID AT ALL COST!

Got new washer and dryer. Sales staff very knowledgeable, delivered when promised and competent set up. Love my new appliances. Waiting on dory of new dishwasher!

This Sears is great! I went shopping for some clothes here and found everyone to be really friendly and helpful. When I was there, I checked out at the checkout near the men’s clothing area; both of the cashiers there were very helpful and friendly. Excellent customer service! :)

The store always seems to have a little chaos within the departments. Compared to products you could buy several years ago it now seems full of cheap products. A large selection and wide variety.

I’ve only used this Sears Auto Center but I’d have to say that James H.‘s review is on point with that section of this store as well.
The pros to the auto center are that the workers are friendly, (when you can get one to help you,) and in my experience I was misquoted for my service and needed an additional part and they went ahead and gave it to me for free saving me a good deal of money.
The big con for me is that when you walk in, there is no organization to how people are helped; no line, no numbers. Because of this, confusion ensues and you have to hope that somebody doesn’t speak up before you do if you are next when you finally get waited on. It’s nice that they take time with the customers to explain things but they need to streamline the information or hire more people to take care of other customers who waiting.
Bottom line, the service is good but be prepared to wait on it and don’t be afraid to speak up when somebody cuts you off and says they’re next because both times I’ve been here that has happened to me.

Sear’s covers a whole lot of product areas (shoes, clothing, appliances, etc) Probably my favorite area is the tools. I usually kick myself when I’m shopping for a unique tool, and I don’t make this one of the places to check first (most recently, extremely small Torx screwdrivers).

It’s Sears. This one seems to be a bit dis organized in some departments like the garage door openers and tools.
Service is slow and reminds me of waiting in the un-​employment line. About as efficient as the Federal Govt.