McLaughlin Appliance Sales & Service

Terrible customer service experience, repeated issues with both washer and dryer after delivery, literally had to scrape someone’s dried-​on gum from the drum of the dryer– they do not clean prior to delivery. Dryer sold to us broken, had to be serviced and ultimately had to be replaced and even the replacement then had to be serviced. Washer had to be serviced twice, still not working properly… I called to discuss this ongoing issue with manager, she said she would see what they could do, did not want to commit to replace free of charge, which would be reasonable considering they clearly sold us broken units… basically said she would get back to me.
When I called back 4 days later to find out the status the receptionist told me the manager does not speak to the public, that when I spoke to her before it was only because she was unavailable at the time …What??? I explained that I spoke with the manager 4 days prior she knew the situation and the ongoing issues we had been having and she was going to address, the receptionist was then rude and condescending, told me she was not going to transfer me to the manager, she could help me and I could buy another washer, the next one that came in, over the phone… again, What??? I asked to speak with the manager several times and finally she gave her the phone, the manager was incredibly rude, basically told me she did not know when she would have a replacement unit for me and again no idea if they were going to charge me for this replacement.
Long story short, do not waste your time or money, buy new from a trusted company like Sears, I’d rather buy new over dealing with them again for service on this broken washer.
They were rude every time we called about the previous service request as well, very «put out» by having to provide any customer service!
I decided to post this explanation after the manager called and left me a 2min. harassing and insulting voicemail, all because I posted a 1-​star google review.
Consumer Review is a tool to express satisfaction or dissatisfaction with a merchant. As a consumer, I have had a very poor experience with this business that lacks professionalism, and I have the right to share with other consumers, I should be able to do this without being bullied and personally insulted via voicemail.