Merle Norman

Just a heads up – this is not a typical facial. You do not lie down in a private room. You do not get any kind of massage. You sit in a chair in the front of the store, in full view of passers by. Shirley applies lots of cleansers, gels and masks; and then she does your make up. She also answers the phone, constantly, while she is giving your facial. It is not at all relaxing. If you are going with a Groupon, you basically get what you paid for.
That said, Shirley is very kind, generous, enthusiastic and very eager to please. But, I wouldn’t go back. The experience wasn’t bad; just a bit odd, and not at all what I expected given that I have had dozens of facials previously.

Decent service, but groupon was not honored as per specifics. My gf was not given facial massage it was just some makeup and cleansing. A bad gift to my gf

I had a WONDERFUL experience at Merle Norman the other day. My husband gave me a Groupon for a facial, and make over there. I have to point out that my Groupon was about to expire, but because there was no availability for an appointment when I called, Shirley immediately offered to extend the expiration so I could redeem it. I was so surprised by how great the experience was. I thought that I was going there to be possibly pressured to buy cosmetics. Shirley was so pleasant, and welcoming. She greeted me, and her husband offered me something to drink almost immediately. As she gave me the facial she was very pleasant, and friendly. She did not pressure me once, and my face felt fantastic afterwards! I will definitely be going back.

Very nice facial and makeover. The owner Shirley was lovely, very informative, and there was no big sales push to buy the products. She took her time with me and explained everything she was doing, what products she was using and answered all my questions. If you are looking for a «spa experience» just a heads up — this is not it. The facial is done sitting up in a chair in store. It is a nice facial, and the products are very good.

I wish Unilocal had an option to give Merle Norman and its amazing owner Shirley more than 5 stars. My mom bought the two of us a groupon for facials and makeovers. We had the best time while Shirley pampered and made us over with undivided attention – for almost three hours (hours past the store’s closing!!) We left feeling gorgeous, relaxed, and ready to attempt Shirley’s magic on our own.
Shirley was so patient and sweet as she applied each product. She took extreme care in making sure everything was clean, using new brushes and makeup pads for application. After the masks and gels Shirley applied, my tired winter skin was already looking refreshed. I did not think I even needed foundation, but I was glad I proceeded to get it. I’ve tried a lot of foundations and the Merle Norman foundation is hands down the best and most natural look. I ended up getting many of the products that Shirley used, but she put ZERO pressure on us buying them. I bought them because they looked and felt amazing. Shirley was very helpful in showing me how to apply everything and I felt like I left ready to it on my own.
I cant’ wait to go back to Shirley. If you are looking for great makeup or a beautiful makeover or just a little TLC for your skin, you have to go see Shirley at Merle Norman ASAP!

I have been a customer at this Scarsdale store for many years.
This morning I had the most humiliating and upsetting experiences I ever had from a store owner and Her Husband!
Shirley, who everyone raves about, treated me like a criminal when I brought back a blush on that had a defective glue in the case which caused the cake of blush to fall out and break. I did not drop it, it fell out after a few uses.
She refused to believe that I did not drop it, started to get really angry and abusive and then called for her husband who was in the back of the store. They both were yelling at me and called me a «con» artist! I couldn’t believe how crazy they both were acting. They both came right up to my face, screamed at me and tried to throw me out of the store. Then they threatened to call the police!
She kept yelling that I was the «worst» customer she ever had.
All because of a blush on!
Needless to say, customer service and respect for a long time customer is not what you will get at this store!

I received this Groupon for a facial plus makeup as a gift.
The owner Shirley does not seem like a professional facialist (Wonder if she has a state license). She was so sloppy swiping on cleanser, toner, & a mask that she got some product multiple times on my lips. When I went to dab it off with tissue she got defensive and said if it’s in my mouth it won’t hurt me. Umm… lots of things won’t hurt me but doesn’t mean I want to eat them!
Then when she was putting on the mask I asked her if it had any synthetic fragrance in it. She flipped out and was angry & defensive — how she didn’t make the products; how does she know; why would I buy a facial if I have sensitive skin; that I’m harassing her with all these questions — are some of the highlights dropped. All from a normal question about the product! I never even got angry with her as she continued her abusive tirade because her reaction was just so absurd.
And for the record, before she started accusing me of only coming into the store to harass her, she never asked me about my skin, my skin care routine, any allergies I might have, or anything else vaguely appropriate for a skin care professional. Please save your time and do not purchase from this location, and if you ask a simple question you will see why.

My friends and i bought a groupon to have a facial and make up done. We had the best day ever! Shirley was just amazing. We had so many laughs, the products just feel amazing. I have rosacia and very sensitive skin. Shirley picked out the redness line for me and my skin was toned and even color. We ordered in a pizza was playing music. I cant thank Shirley and her husband enough for a great time. I bought everything she put on my face, I loved the products that much. Shirley aslo gave a lot of samples as well. It really is worth a try.

My daughter and I had facials here with Shirley. She is fantastic. Her skin is a testament to the fact that the products are great!!! She was wonderful and didn’t push the products at all… The facial was very good. We will be back and the Merle Norman products are great,

Shirley is amazzzzing. I love her. She knows her stuff and she does a great job. I am having her do my make up for my wedding and I know it will be wonderful. The products are so good. Try them. They last forever and make such a difference. If there were 10 stars I would give them to Shirley.

Shirley, the owner, gave me a great facial from a Groupon I had purchased. She used a gazillion products, gave me her full attention for a full hour and my skin looks terrific. I don’t know how much she charges for a facial without a Groupon, but she was great, knowledgeable about skin and about her products.

If you have never heard about this make up, after you try it, it is the only makeup you will know… I have been using their luxiva cover up and powder since I was 15 and I am now 29… I was a bit upset when I moved to NYC only to find out they had everything but my beloved make up studio here. I just didn’t get it. So I ventured from Brooklyn all the way to Scarsdale just to come to this store.
Shirley (the owner) was amazing. She is so friendly and knows her make up. She helped me find the perfect shade to match my skin as well as helped me pick out a great face washing régime for myself. If you were curious about this makeup, TRY IT! I traveled an hour and half for this stuff because it is WORTH IT! :) & she will help you with every and any question you have about skin care and the products. I will DEF be returning… :)