Staples

Went in today to pick up boxes, it was on my way home and figured I could run in quick. Wrong! The boxes I wanted were not stocked so I asked the cashier to get someone. Took 10 minutes for someone to appear. I gave him specific directions as to what I was looking for. He tells me no problem he will bring it to the front. I go up a few minutes later to find that he pulled the wrong boxes. I had to wait another ten minutes for the associate to come back. He then tells me the boxes I asked for don’t exist (which if that were true he could have told me ten minutes prior). I ask if they have anything comparable to what I am looking for, and keep in mind there are several different types of boxes, and he tells me no. I walked right out of the store, left all my items there. Will never go back, horrible non existent customer service.

They don’t deserve a fraction of a star. The reviews are true — Literally the worst customer service. I was maybe 1 out of 4 customers in the whole store and just left after standing there watching one girl help an elderly woman while the supervisor and another sales associate just sat on the side chatting. And they charge $ 1 for tape when I just needed 1 strip to ship a box that was $ 1.29 and 8.5″ x 5.5″ x 12.5″. Everyone there looked like they were just getting paid to be a body and stand there rather than help customers.

Awful customer service. Half of their staff should be fired! Especially, their «supervisor» Ivory & Josephine, too. Both are nasty and hate dealing with customers. It’s also impossible to find or speak to their «Store Manager», Matthew Byrd.

Pretty bad for a «brand name» store.
I generally try to avoid Staples altogether if I can help it. While they have pretty much most you could ask for pertaining to office supplies and such, it can be pricey for items that are cheaper elsewhere.
Of course this time of the year, I try to get my son’s school supplies — though I often find most of them elsewhere and for cheaper than this place has them. I will be fair and say that some of the prices for the back to school items are pretty decent and could be worse. I usually end up short on one or two items from my son’s school supply list (I miss the short «lists» I had back in the day), so I usually finish up here when needed.
Their back to school items are all over the place and in no consistent order. In fact, they’re all over the store pretty much with not much rhyme or very little reason. Maybe they want to make you walk most of the aisles just in case you find something else you may want as well, which is a decent retail tactic — but in prior years they were in a little bit of a better order than they were just today. The folder area is a mess and it isn’t the last 2 weeks before school — a time that almost rivals Black Friday as far as people and the messes they make. Some of the folders and notebooks appear damaged, so if you come use caution in picking items.
That brings me to the staff. The staff in here are lethargically blah. One stock guy looked like he was in slow motion walking around and barely doing anything. No wonder some of the areas were a mess with this guy around. He wasn’t too friendly with the puss on his face and seemed to try to hide in aisles where customers weren’t. Putrid.
It was a little busy when I was there and they finally opened up some registers. One cashier seemed to enjoy socializing with what looked like a manager and seemed like he was stalling even calling up the next customer. Yeah pal, don’t work too hard. And whether it was a manager or not, he sucked as well. He was more concerned with his cell phone and walking outside to smoke right in front of the store than he was in actually working. I have nothing against breaks, but you just don’t take them when there’s a line and a bit busy — and you especially don’t socialize about nonsense while you make people wait for your slow cashiers to do their jobs. Terrible management here.
The parking lot can be busy, especially in the front as they share a lot with Fridays and Pizza & Brew and people need to park close because walking for them would be a tragedy, but along the side it’s pretty decent as far as spaces go.
So yeah, I have been in other Staples’ locations and they aren’t as bad as this one. There’s one about 4 miles away off Central Avenue which is a bit better than this one. I won’t be coming in here anymore when there are other options — and cheaper. They have most of what you’re looking for in stock and a decent part of the store is neat and clean, but they need a complete overhaul here as far as management and employees go.

Worst phone customer service ever. Had me on hold for OVER 15 minutes. They kept picking up and putting me back on hold (but didn’t say anything when they did that).
I would probably still be on hold if I didn’t get fed up and hang up.
No excuse for that.

Very Poor Mangement. — Rainy day. Went online to see if ink were available for in store for pick up. it showed 9 available so i went down to the store but couldnt find it anywhere. I asked the manager and she informed me to never look online to see their inventory and her excuse was «its never updated». then she looked at me like i was all crazy for checking online… HELLO… MCFLY .why do you have pick up today option then! take it down if its incorrect. ITS NOT THAT DIFFICULT TO UPDATE. click on your easy button! its that simple!!!

I’m very disappointed with the lack of customer service at this location. My friend placed an order for a banner to commemorate a special occasion several days in advance. We arrived at the store to pick it up (it was to be used that evening) and the lady working in the printing area informed us that the printer was down and the banner had not been made. We asked how long the printer had been out of commission and she claimed she didn’t know anything about that, she just started her shift. Interestingly, she didn’t know how long the printer had been down but she was very aware that this order had not been filled and she did not attempt to do anything about it. She called a manager over, at my friend’s request, and he was equally ineffective. Apparently, the employees didn’t feel it was important enough to let the manager know the printer was down. He learned about it during our conversation. The disturbing part is that no apologies were ever offered. They did not attempt to call and let my friend know that they’d be unable to print the banner. Had they done this in advance of us arriving at the store, we could have tried to get it made elsewhere. Unfortunately, they left us in a real lurch and didn’t care to offer any concessions. I don’t live nearby but if I did I would not shop here based on that experience alone.

I went to buy a printer and asked the woman where they were. She pointed me in the right direction and 30 seconds later came by to ask if I needed help. I said yes and she said okay and walked away. I was about to ask the question when I saw her leaving. I tried to see if I could answer my own questions but there was not enough information available so I had to find her. After walking around the entire store and not seeing her, I asked the woman at the copy and print counter to call the back and ask her to come out. She refused and pointed me to the lone cashier whom was busy with the line of people that were paying. After waiting several minutes, she resurfaced and I asked her for help again. The second time went much better she was friendly and helpful. I am not sure of what to make of this type of service but only 1 person on the sales floor, that can vanish into the back anytime, for a big store screams «Management are cheapskates!»

Very good service in store but found the store was short on school supplies I was looking for, in the second week of school.