Advanced Vision Center

My husband and I both have complicated prescriptions, and I have had blepharitis for many years. Over the years, we have both struggled with getting glasses that work well for us. I had pretty much given up hope for both the glasses and the blepharitis. Dr. Lorenzana is a godsend. Not only do I have the best glasses I have ever had, she has offered a treatment plan for the blepharitis that actually works. Anyone who has been living with this condition knows that it’s a very frustrating condition with no cure. Her treatment is holistic, and affordable. All of the various medical treatments have failed me after seeing four ophthalmologists over the past ten years. She also recommended an eye make-​up brand that doesn’t aggravate this condition… I had pretty much given up on wearing mascara. Even the expensive brands like Clinique and Este Lauder were not kind to my eyes. She also identified a problem with my close up vision that all other doctors missed. I now have a prism in my glasses that have made reading a joy again.
I am deeply indebted to Dr. Lorenzana. She takes the time to listen to all concerns, and to fully explain treatment plans. She is very patient and I never feel rushed despite asking many questions. Her explanations are detailed, and exams very thorough. And she is a genuinely kind person who cares very much for her patients. I have not felt that she is up-​selling products, or padding the bill. She is conservative, and considers the most affordable options first before recommending more expensive treatments.
Her staff is wonderful and caring, also taking great time to explain things. She takes most insurance plans. I absolutely love Dr. Lorenzana and highly recommend her. Other reviewers complaining of wait times, I apologize because it was me, or other people like me with complicated issues that kept you waiting. Please know, that her care is changing my life for the better. So please keep this in mind if you are considering choosing her for your eye needs, and that she will spend whatever amount of time is necessary for you too.

The doctor continued to see me to try to help my eyes get adjusted to the glasses and she said I can reach her again if I still have problem… I thought that was nice of her to keep seeing me despite my complaints about the glasses.

If you know anything about me or my Unilocal reviews (you can just look at my profile), you’ll probably agree that I’m pretty understanding and constructive when it comes to local businesses. I realize anyone and any business can have a bad day. And while I don’t want to go so far as to say Advanced Vision Center threw me into a fit of rage, I did leave pretty peeved that I wasted over an hour and a half out of my day.
The details:
About 3 weeks ago I called to schedule an appointment for a contact lense exam for 12pm on May 29. I provided the requisite details and received a reminder a few days prior.
Day of the appointment:
12:04pm: I showed up at 4 minutes late and apologized for a being a few minutes behind.
12:05−12:10pm: I filled out new patient paperwork and submitted my insurance card when asked.
12:15pm: An assistant leads me to the back of the practice for the introductory eye scans and tests (through the eye viewers, eye puff test for glaucoma, etc).
12:25pm: I’m led back to the lobby waiting area and told the eye doctor will be with me shortly.
12:55pm: Still waiting. I’m moved to a secondary waiting room, incidentally next to the doctor’s closed door office in which I can hear her either speaking to a client or on the phone. I ask the assistant how much longer she think it will take, as I have to get back home for work related calls/​appointments. She says «soon.»
1:20pm: I walk up to the reception desk and state that I really can’t wait much longer, reiterating the reasons I gave previously. The assistant says she’ll call in the doctor but she’s been busy for the past 30 minutes. She asks me for 10 more minutes and it’s unlikely that the doctor would have time to dilate my eyes because of the time crunch. Back to the secondary office I go.
1:30pm: After not hearing from the doctor once this entire time (nor proactively from any assistant during my 1 hour wait), I tell the front desk attendant that I have to leave. I am basically out of time for an exam at this point. She offers up half an apology and asks if I want to reschedule. No thanks.
1:32pm: Back in my car, on my way home, angry that I wasted 1.5 hours at an eye doctor with basically zero explanation and a lame attempt at an apology.
Listen, I know doctors of all sorts are busy. Things come up. But guess what? Everyone is busy. Everyone has a schedule to attend to, including patients. If you can’t keep close to your schedule and have no qualms asking patients wait over an hour for an eye exam, maybe you should rethink the way you schedule your books.

Dr. Lorenzana and her staff are amazing. Everyone in the office is very professional and friendly. Dr. Lorenzana is very warm and genuine, and I trust that she wants the best for me and my eye health!
My only complaint is that every time I go I have to wait a very long time to be seen, sometimes up to an hour or more. The staff does their best to take care of the «check up stuff» like the eye puff machine and all that, but I still end up sitting around to see the doctor.

My husband and I both needed to find an eye doctor in the area. This was the closest place that our insurance covered, so we gave it a shot. I’m glad we did! The doctor was very sweet, and very knowledgeable.
I didn’t have to wait long for my appointment, but my husband had yo wait about 30 minutes. He was the last appointment of the day, so they were probably behind at that point.
The glasses selection is on the small side, but the choices they have are very stylish. I also got new contacts, and they were able to send me home with a new pair that day, which is really convenient! (They also gave me a bunch of free trails of solution, which was a nice little bonus).

I wanted to find an eye doctor that does more than just «checking» my vision, but really looking at my eyes. So I found this doctor on line that believes in both conventional and holistic practices.
Her office is on the 1^st floor of a building that’s located in downtown Schaumburg. It’s a small place and they focus mainly on children and family practice. They had several machines to test your eyes in different ways, then the doctor uses other machines and techniques to look at your eyes further.
My husband and I went to see Dr. Ingryd Lorenzana yesterday and she was a very people person which I like about her. She explained the whys and listened to what’s going on with us from our eyes to our overall health. We didn’t feel rushed getting out of there and she took the time to let us ask her questions and concerns. Her staff were friendly as well. They explained in detail what my insurance covers and what doesn’t. I wear both contacts and glasses and her staff stated that they are able to fit sun glass clips to any eye glass frames in their office or if we bring in frames from another store, which my other doctor didn’t provide me this option.
Their main focus are on children and help them build/​strengthen their eye muscles which is important these days. The place is small and it did gets busy and you might have to wait for awhile.
I think she’s worth the wait, she doesn’t rush you to get out as she treats you like you’re the only patient in the office.

So I will be recommending this Dr. to everyone!

Went to Dr. Ingryd Lorenzana, whom I loved. She was able to tell me a lot about my eyes that I haven’t heard before, and I’ve been going to the optometrist for 15 years. Only got a three though because the staff was a little out-​of-​it. They first gave me the wrong trial contacts even though I assured them my prescription hadn’t changed, then they neglected to tell me about the rebate you could get from Accuvue even though I asked (I had to do it from their website). Certainly not a reason to not visit Dr. Lorenzana, but just keep an eye out.