Clothes Mentor

Just left arlington hts location. Read previous reviews, so I knew what I was in for. The store is filled with really unpressed and old looking clothes. What they refused, based mostly on some silly formula and policies was actually laughable. I wasn’t actually looking for any certain price, but just to clean out my closet for a. move to a smaller space. They passed on really nice stuff which was really sellable and took items that I was sure they would pass on. Probably one would be better off donating and taking tax deduction.

Love, love, love this store! It isn’t as organized as some of the others and the amount of inventory they have can make the store look very cluttered, but their prices are incredible. Brand new Michael Kors bags with tags still on for around $ 100. Brand new Coach bags typically under $ 60. If you have the time and patience to sort through the vast amounts of clothes they have, you won’t be disappointed. There is a Clothes Mentor less than 2 miles from my house, but instead I drive 25 minutes to go to the Schaumburg store instead.

I went here looking for a simple, cheap and affordable peacoat. And I’m so happy to say that instead of one 1 I found 2 jackets for a reasonable price. I would recommend this store over platos definitely. Good customer service also

Never ever coming back!!! The older woman behind the counter was really rude! Practically barked that it would be 4 hours to check all my stuff. Then I waited 5 minutes while she fiddled with her computer before she said another word. Then, I don’t have my id on me so she completely shut me down. Rudely said that I need some type of id or she can’t take it. After all that I’m just giving it to goodwill or Salvation Army. Just so I don’t have to deal with her ever again. Soo angry now. It’s called customer service, learn how to serve your customers.

I have yet to walk away empty handed. Prices are higher than most consignment stores but the quality is generally much higher than most other resale stores. Items are organized by size and color which allows for easy shopping. Decent shoe selection. Store is always hot and stuffy and staff is not very friendly or helpful.

Hideous selection. They’re so proud of their Coach bags which are so 1990’s but would not buy my Kill City 2013 distressed black denim a-​line pleated skirt nor my black sporty strappy black wedge sandals from Deena and Ozzy, also from 2013. These are styles you find on Piperlime, Cusp, etc. If you want to look stuck in a time warp, shop here. Seriously, if you want Talbots and Coldwater Creek, this is your go-​to place. Also, the staff is rude.

I just can’t get passed the smell of this place. You know when you leave clothes in a hamper too long and they smell… stale. That’s how this whole store smells.
I saw a lot of designer purses… Coach, Dooney and Bourke, Juicy, Kate Spade… But nothing caught my eye. Not like I need a new purse anyways.

Not impressed.
Lots of merchandise yes, lots of it was way more than I was willing to pay, even for second hand.
Also brought an entire bag of Victoria’s Secret dresses and clothes, all purchased within the year. Practically threw it right back at me, unopened, that it wasn’t what they were looking for. I’d do better with new VS clothes on Ebay, so that’s where they’re going.

the schaumburg clothes mentor is amazing! clean, organized and helpful staff.
the «whinnes» who think the merchandise is too old? have no imagination!
they need to go to macys where the display lays the outfit together for them.
this store is colorful,
creative and wonderful staff to boot:)

I came here with something very specific in mind: All the pieces to a Carl Spackler costume for myself.
I’d initially gone across the street to Plato’s Closet, but their selection was a little too hip for my Caddy Shack get-​up, so to Clothes Mentor I came.
I came. I dug. I purchased.
Okay, they didn’t have everything I needed here, but I had a grungy discolored tee already so all I really needed were the pants and the hat, but it didn’t occur to me that a resale place wouldn’t sell hats… which makes total sense, I just hadn’t considered that yet.
The selection here, as opposed to Plato’s Closet, was more matronly and the layout combined without how much stuff was in here definitely made things tight. Prepare to suck it in while going through every aisle and do some forearm exercises to prepare for pushes the weight of a billion hanger cramped onto racks. The staff here was nice and helpful when I needed a dressing room to try the perf Carl Spackler cargos on. The prices seemed a tad high for resale, and in most cases I felt like I could go to Target and get new stuff for the same price, but I was in the market for some items with a more worn-​in look and feel, so coming here worked for my purpose.
I don’t know that I’d come here if it weren’t to see if they’d buy it off me or for a costume, but it’s a decent option for those who are a little older and looking for labels like Ann Taylor loft.

Shoes and Handbags are very overpriced and many are very worn. However their clothing is better priced considering some items still have original tags on them, You need to have time and patience to hunt through the items. I found my daughter (a size 4) a pair of beautiful Michael Kors jeans on Clearance rack for $ 11.00. Please note that their policy is «No returns» on clearance items.

Having been to another Clothes Mentor, I wanted to give this location a try too. I’ve never purchased anything so my review is specifically for the selling portion.
I find this location to be a hit or miss with items that they accept. For items that they don’t accept, I bring them to another location and they take them right away (and vice versa). I guess it depends on who you get.
This location is a bit smaller but is pretty jammed packed with stuff… I am sure if you have the patience to sift through stuff you can find some deals.
TONS of Coach bags hanging up on the wall.

I LOVE shopping here! LOVE IT!!! But if you are selling, come with a thick skin and be prepared for disappointment. Several times I have taken in a big bag of current, brand name stuff in great condition (FitFlops, White House/​Black Market, GAP, Loft, Anthropologie, Columbia, Dansko) and they’ve taken NOTHING, claiming these styles don’t sell. Meanwhile, I’ve come across lots of outdated and pilled tops while shopping the overcrowded racks. There seems to be a double-​standard. Maybe a more accurate and less offensive response to sellers would be «We’ve already reached our inventory quota on these styles.»

More like 3.5 stars. Great selection of designer jeans. 7fam range from $ 20 – 30 and True Religion $ 30 – 50. A pair of black Paige jeans were $ 35 though. But I saw two pairs of William Rast jeans on sale for $ 15.
Nice selection of shoes, purses, and jewelry, more than Plato’s Closet. Lots of Coach, but I’ve never been a fan of Coach’s quality. Also, they’re priced high here. Like a wristlet cost $ 25 and handbags were $ 40+. So at those prices, just go to Chicago Premium Outlets in Aurora.

Holy hell that’s a lotta merch. I originally wanted to drop into Clothes Mentor as I saw through their Facebook page that a few Chanel purses were for sale. If someone is dropping off Chanel, then surely it’s worth a peruse through the racks to see if there are other resale goodies of the fabulous nature. Well, after my time spent here I can say there are, but there aren’t. Allow me to explain…
First of all, the place is huge and stuffed to the absolute brim with… well, stuff. Copious amounts of clothing and accessories. And while the shop is fairly put together — organized by type of garment, color, size, etc, it’s still exceptionally overwhelming to sift through (coming from me who enjoys the hunt of a sale, that’s saying a lot).
Prices are pretty fair, but be sure to pay close attention to the condition of the item. I saw a good number of great designer jeans priced well in the $ 30-​$ 50 range, but upon closer inspection some of them had various stains, holes, etc. In terms of other brands I spied: J Crew, Manolo Blahnik, Cole Haan, Joe’s Jeans, Seven for all Mankind, Banana Republic, Chanel, Elliott Lucca, B. Makowsky, and even a Chloe bag. The high end goods (Chanel, Chloe) are kept behind the counter, so don’t pass by without taking a peek.
If you have time to really take a peruse and perhaps an idea of what you’re looking for, the Clothes Mentor may be a helpful stop for you.

They’re very quick in dealing with the clothes you want to sell, and the place is extremely organized, neat and clean.
The only thing is, they’re very picky about what clothes they purchase. I took my unsold clothes to the other Clothes Mentor, and they did end up buying some. So you never know what criteria they have.
There’s a very good selection of coats, sweaters, skirts, dresses, shirts, belts, etc. The shoes were a disappointment. Most of them were worn out and snazzy. The shoe department looked like that in a thrift store.
Overall good. The people who work there are nice.

I just shopped at the new store. It is larger and organized well for the most part… except for the Sale Shoes. Unfortunately, the ‘sale’ shoes were placed on a wall shelf, above the blouses. I am 5’4″ and COULD NOT REACH THE SHOES.
To the store manager/​owner: Whose brilliant idea was it to place shoes on a shelf that is that high up on the wall? Duh! The gal in the store, who made it clear that she ‘only worked there’, and she was ‘part time retired’, said they couldn’t do anything about it. She actually suggested that I comment on the FB Page. She was servicing… since she did bring me a step ladder, and preceded to climb up, then hold up each pair for me, one by one. Imagine!
So, if you intend to try on some of the sale shoes at the new Schaumburg, Illinois Clothes Mentor store, you had better wear stilts! What a joke.

They moved! Across the street from their old location next to Plato’s. Stopped by at the new store this weekend for the winter clearance event.
Walked away very happy. 6 items for under $ 18 including a pair of comfy jeans, and a pair high-​waisted gray slacks… been wanting to try rockin the high-​waist style for a while now and at $ 3, I couldn’t resist.
The new location is bigger. Nicely organized. I like the new location, but I’m a little sad that it’s not next to Plato’s Closet anymore (where I still think I’m young-​enough to shop!).
Haven’t sold clothes here in a while but still shop here frequently and the selection is good. I can always find something and they still carry higher-​end designers (Marc Jacobs, Theory, Vince, etc.).
Parking is better though. It could get sketchy and crowded in the old plaza because of the Fox & Hounds.
Staff is still friendly and helpful… and I’m still a happy customer!

I’m a fan of Clothes Mentor as a buyer & a seller. I’ve brought some clothes here to sell in the past and usually do okay for what I’m selling.
I come here once every couple of months to look for new, exciting merchandise and I can usually come away with a top or two for a fair price. My issue here is that there is just so much merchandise to go through to find something decent!
Sign up for their mailing list as they often email coupons for a percentage or dollar amount off a purchase.

Clothes Mentor is definitely Plato’s Closet big sister. The «Mentor» graduated from college, got a real job, started wearing business casual threads and kissed her Forever 21-​lovin’, Plato’s Closet days goodbye. Well, maybe she still dabbles in F21 on the weekends.
Anyway, the selection here isn’t bad — there’s plenty of business casual wear (not for me) including tops, sweaters, pants, jackets, skirts and dresses. There’s also a section with more upscale, designer wear as well as a markdown rack. Everything is well-​organized so you can get through the store quickly, but you still need time to give it a proper perusin’.
There’s gobs of handbags, shoes and accessories, too.