Four Paws Grooming

It has taken me several years to be able to write this review. I am sorry to say after being very satisfied with Jenny and the services at Four Paws that my little dog Scruffy suffered a horrible last incident and visit here. Scruffy had been getting groomed by Jenny for several years in fact we waited for her to open her business and she even groomed him here at home while we were waiting.
The last visit Scruffy ever had something horrific had to have happened. Unfortunately my poor little boy could not tell me what. He was so shaken up and frightened when I picked him up and brought him home. Not knowing what to do, we went to his vet who proceeded to tell me someone at the groom shop HURT him in some way. There were no signs of physical trauma of any type. But little Scruffy wound up on tranquilizers to calm him down. He had NEVER reacted this way to anyone or any experience.
My heart ached for him. I even blamed myself, because I am the one who left him in the care of Jenny and her employees.
Surprisingly after being a long time client, I never once got a followup phone call asking why I was no longer bringing him there.
I did not bother to call or contact them because I knew it would be an ugly conversation with denial. All I know is how my poor dog acted when he came home and what his doctor said the cause of it was. Now, I don’t know if it was Jenny personally or one of her employees but someone HURT my dog. For this there is no forgiveness.
And I must repeat I have thought long and hard about this as it has been over 4 years, but I feel I must give Scruffy a voice he never had.

I have been having my dogs groomed here for 6 years (at least 3 different dogs). This used to be a pleasant place where I could bring my larger breed dogs for a quick grooming and they not have to be kenneled. I made an appointment about a month ago and missed it by an oversight. Called 3 times to reschedule and I never received a call back. Called today only to have the owner Jenny use all these excuses that were blatant lies as to why my dogs weren’t welcomed. She first stated that I had 3 missed appointments then went on to say she had documented these missed appointments but couldn’t find my client cards. Then she claimed she had to give my money back to me on a dog that got sick 5 years ago… The dog she was referencing isn’t even 3 years old, not to mention such occurrence never happened, if it had I certainly wouldn’t have continued to bring my dogs there. Very shocked and disappointed by this interaction. Will definitely be finding a new place.

I’m so glad I finally decided to give Four Paws a try! I came in a week prior to check them out and make a reservation (they had openings sooner but none of the times worked for me). My furry baby looks perfect and they were so quick and sweet with her! The last place I went to had her for over 5 hours. Never taking her there again! She was done in a little over an hour and I’m extremely satisfied with their service! Much deserved 5 stars!

Fabulous!
We’ve been taking our Pom here to get groomed and I have to say we appreciate how well a job they do. They are punctual very clean and my Pom always comes home smelling and looking great !
Love this place.

My dog became sick a day after my dog visited Four Paws for shampoo and nail trim. That poor dog was so sick and in for two days. He could not walk and was just tired and in pain. I had to give him pain medication. Now he feels better (no pain) but he keeps scratching and biting himself! His skin is itchy!
I was not happy about this place… I will not take my dog there again.

(jenny you are the sweetest!)
i must say, i felt very comfortable and trusting with this small, mom-​and-​pop joint right away.
they did an excellent job with my pup and accommodated to his every need. i will say that it was a bit pricey for me, but they did such a great job!
*jenny was also very helpful with recommendations for basic maintenance at home and with local vets, she really knew her stuff!
thnx girls, ill be seeing you guys again!

Four Paws is a hidden gem in Schaumburg. In 2010, we rescued Jake from PAWS in Chicago and he was in desperate need of a bath to make him feel good. Jenny and staff were great. Knowing Jake was a rescue Jenny took great care of making Jake feel safe. Since that first visit we have been back. Jake necessarily doesn’t like having a bath and what dog does, but after his bath and haircut he looks dapper. This is a classy place and I have recommended Four Paws to several friends and neighborhood people. You won’t go wrong with Jenny and her staff. Be sure to make an appointment especially if you want your puppy to have their do on the weekend.

Hands down the best groomer I’ve ever been to. Long time dog owner. Have 2 adopted dogs now & Jenny @ Four Paws treats them so well (as if they were her own) that they LIKE going to the groomer. Before I found Four Paws (by recommendation from my vet & playcare owner), we tried other groomers & my dogs were never happy to get groomed. They get excited, wag their tails, & pull me in. My dogs are able to not be caged (just in their little play pen type area) & are able to stay w/​each other. They have toys, peanut butter kongs, etc. It is such a relief to know that your dogs are safe & happy when you leave them in someone’s care. Some specific things that are great about their services: Jenny finds things that I might miss – such as ear infections or swollen pads. Then I can get my dogs to the vet before the problem becomes so large that they are in pain. Their haircuts are always fantastic (and I’m picky). I give a list of specifics of how I’d like different parts cut (short body, longer face, etc. etc.) & she remembers/​does it perfectly every time. My dogs look so cute/​happy when I pick them up. I love this groomer so much that I will NEVER go anywhere else! Loyal customer for life!!! (There are some businesses you love & then there are those you can’t live without – this is a can’t live without!)

Our vet recommended that we do ourselves and our dog a favor by getting him groomed and gave us Jenny’s number. We took her advise. Jenny is just great with animals. She does a wonderful job fixing up what we tend to neglect. Her shop is always busy, so be sure to plan your appointment well in advance.