Itouch Biometrics

Attention to out of state CCW applicants. State of Florida (and maybe others) will not accept prints taken at iTouch Biometrics as they require the prints be taken by a law enforcement agency, and not a private company, whether it’s an approved Illinois biometrics vendor or not. A little detail that is not mentioned on their website, nor will they inform you about it even if you specifically tell them that you are applying for Florida CCW. They will gladly take your money though. They will also refuse to reimburse you when you tell them that they failed to deliver the service they advertise. Scoring $ 25 here and now seems to be worth more to them than their business reputation.

My mom had the same experience with the administrative people being rude and unwilling to have an sort of customer service. ITouch told my mom that her fingerprints were to old and that’s why they did not go through? What? So I guess she can go and commit crimes and no will know? They told her that she would have to pay full price for a new scan. Wait. They are supposed to make sure they are legible even for the FBI and since they were rejected by the state of Illinois maybe ITouch should provide a free test seeing as though it wasn’t accepted. Horrible place avoid it and save yourself a trip here, unless you like headaches and rude disrespectful people, consider yourself warned.

One of the cheaper places to get your prints done for Concealed Carry. It was a quick process, in and out within 15 minutes after filling out a form and putting my hand down on the scanner. The girl that helped me out swiped my credit card and I was on my way. The Illinois State Police took over two months to process my application, but that wasn’t Itouch’s fault. A solid place to get your prints done.

Had to go here for a background check in order to student teach and it was the most confusing and bizarre place I’ve ever dealt with. It cost $ 55 and I was treated like dirt by some young guy working there. There was no one at the desk when I walked into the large office building, so I figured there were a bunch of different offices and that I needed to find iTouch in the building. When I found the door for it and knocked, the guy yelled at me to go back out in the front of the building and wait and slammed the door. What? I went and waited, when he came to get me he was short with me and rude. When I apologized for the misunderstanding earlier he openly said «Its fine I just get really grumpy when I’m at work». Uh. then don’t work where you have to deal with customers maybe? He was forceful with grabbing my hands for the digital fingerprinting stuff, as if I were a criminal. He left the room without saying anything, then came back for me all annoyed as if I should have read his mind and known to follow him. The room itself was awkward, looked like a regular office with two desks and two chairs. So you just stand there awkwardly. He never so much as introduced himself or explained the process. Like I said, bizarre and uncomfortable experience. Go somewhere else if at all possible!

Try elsewhere if you need digital prints for Illinois Concealed Carry. These people took my wife’s prints and sent them to the Illinois State Police. When the ISP informed my wife the prints could not be read ITouch refused to take any responsibility. They said my wife’s age meant she probably had «worn fingerprints that wouldn’t take». I wouldn’t give then another cent of our money. They did offer to rescan them again for a new fee but with no guarantee of success. That’s not how I would do business! Stay away!