Macy’s Furniture Gallery

We walked in and the entire staff were sitting on some couches loudly laughing and talking about weird things, including Benghazi. Fine, that is their business and I hate being bombarded by people at a furniture store but we were in there for 30 minutes and the conversation continued the whole time. The staff wasn’t on the floor helping any of the customers. We had Austrians and so did another couple but it was so rude and unprofessional that we left without buying anything. I would never return.

We had a good shopping experience with Macys. Kris L was a great help and the individuals in the carpet/​clearance department were good as well. First delivery came within the estimated time. The guys were very polite and professional. Nothing damaged. I did need to cancel a couch from being delivered. It was kind of difficult to reach someone at the store and customer service so that was the biggest concern. But when I reached someone at customer service, I was able to cancel it with no issues. I left a VM for the store and still no response. We were also waiting on a carpet pad to be delivered and they let me come in store to grab the first available and didn’t charge me extra. 2^nd delivery went well and was within the time period communicated.

I purchased a Colton brand power leather recliner in Miami for my mom who is in her 90’s in July 2015. When the foot extension is deployed, anyone leaning just a bit forward in their seat will get squeezed in like a pancake when the back part of the chair comes down on top of them. If I wasn’t next to my mother at the time and pulled back the top part of the chair with all of my might, she would have been seriously injured or killed. My mother’s aide also tried the chair and got injured as well complaining afterwards about her back and neck hurting. I called Macy’s corporate office and they stated that they can’t do anything about it because the chair was purchased in July. When I threatened to contact an attorney, they sent out an outside representative to look at the chair. He tried it and also got squeezed in when leaning just a bit forward. Obviously, this is a defect. Macy’s then sent me an e-​mail stating that the chair itself is not defective and won’t do anything for me. (How can you prevent a person from leaning forward while sitting in the chair when trying to hear the t.v., answer the telephone, or squirm around to get comfortable)? I also complained to the Product Safety Commission, however, they never do anything about these kind of issues. They just log in the complaint and there it sits. My mother now has to sit in the chair with her swollen feet hanging downwards and cannot elevate them, which the doctor wants her to do, due to serious heart and kidney disease. I’m going to have to go out and purchase another chair for mom and throw this one out. As mentioned, I just bought the chair in July 2015. (By the way, when purchasing furniture through the Macy’s corporate office, they will not give you any paperwork such as a paid invoice, the manufacturer’s name, warranty papers, care instructions, etc. It’s a big secret. And, one of their employees told me the chair came from China, another person told me the chair was manufactured in the U.S.). Shame on Macy’s for being so nasty and dishonest. My family gave them plenty of business in the past. I’m going to think twice before ever purchasing anything in their stores again.

I’ve been on a hunt. I’m in the market for a new leather couch. A large bulky couch or a loveseat will not work. I need a smaller scale, petite framed couch. I think that having my feet touch the ground while sitting is a non-​negotiable item. Sounds simple, right? Not if you’re all torso and/​or have other difficulties.
If you are born with a long torso, your couch fitting and standing requirements change. I’m kinda thinking the power loungers were made for unfortunate people like me! Really. Couches can become a unique torture device. They look great, sit great. But Yeah. Just try to stand up.
With the help of a wonderful associate, I located a couch built for me! Yes, I am not kidding! A leather couch for a petite woman with short legs exists– and can be delivered quickly! Better yet, the color is great! WIN!
I’m now looking for a new chair :)

Bought 2 chairs from CJ who was helpful but not pushy. When delivered, we had a problem with one. Macy’s made an exchange within a week. Upstairs is a true clearance area with some roughed-​up or discontinued stuff but great savings. Christopher helped us upstairs.

I probably shop at this Macy’s location more than I have down town loop area. I like their lower level eating area with candies and food. That is a great place for the husband and kids to hang out when I’m shopping around at Macy’s.
I think if you’re a Macy’s CC membership there are a lot of perks to shopping at Macy’s coupons extra discounts and you always find quality clothing and house ware items. I love Frango mint chocolates so I getting those coupons so spend so much to get so much off some time requires me to buy a box of chocolate which is awesome because I love their chocolates. The worker are nice and polite as Macy always is and I do enjoying shopping their on week days when the mall isn’t too crowded.

Other than Nick, who works in the clearance center upstairs, nothing good came out of this experience. I was looking for couches for the living room and basement i couldnt find a single sales person to help me out downstairs. no one said hello at the door no smiles any where… then on top of that i find a person named ROBIN who i asked 2 – 3 question in regards to lizabeth closeout couch i was willing to buy that day. hes like yea we have it. shows me a martha stewart… i didnt AKS FOR A MARTHA STEWART COUCH… your in sales… u gotta listen to the customer… sigh…no eye contact no smile nothing… and on top of that he seemed annoyed that i had questions about the couches… it was as if the money i was bout to spend wasnt good enough for his standards… it seems very cut throat there on the floor… i walked out like what is wrong with this place, i tried to talk to a manager and he was rude too i couldn’t understand why the sales people were so short and rude, i think thats the culture they have created at the schaumburg location… i will head to oakbrook they seem a lot NICER! :)

Hi
I give this store & Macy’s overall customer service a one star!
We purchased furniture couple of month ago with additional warranty on the product (Leather).
After couple of month the color is changing from off white to iitle bit darker where seats are than the other parts.
I did call Macy’s with the problem& they send somebody to check it out.
They send a tech (He didn’t have Bus. Card on him so I don’t know what company & how reliable!) with a suit case .
He tried couple of cleaners on one spot He told me that it’s getting worse, asked me not to clean it anymore until I hear back from Macy’s.
He added, he saw this problem with this type of furniture &this particular color, he thinks it’s the die manufacture uses.
Then after a week we did contact the store
they told us even with the warranty they can’t do anything because we were cleaning the furniture with leather wipes & this what causes the problem.
After explaining to them that if it was from the cleaning wipes the problem will be all over the leather which is not the case & that the tech did not said that when he inspect the furniture.
Latrice a manager said she will contact the tech & let us know .
So we called many times after that in order to solve the problem no body could help b cause the case is under a supervisor latrice & she was not available the last two times we called.
Then I asked to speak with a higher level. it’s getting ridiculous!& really waiting of time!
They refer me to Jessica which she was nice & took her time to really understands the story.
At First she told your case is declined it’s the product that you use.
Then after explained the story for the third time & after more than 30 minutes over the phone, Her resolution was to refund the maintenance money & go head hire somebody to cklean it
I couldn’t believe! it if I wanedt to do that in the first place I wouldn’t buy the warranty. When I bought the warranty the sales lady explained if you drop a glass of wine they will send somebody to clean it & if we couldn’t clean it they will replace it.
I’d like to be contacted please as soon as possible by somebody with a real solution!
Cleaner company should come out here to evaluate the problem & they should clean it or replace it.
Thank you

UPDATE-​Originally this was a 5 star review till about week after owning it we had a major issue with the couch when I called they said sorry all sales final we are just like a glorified garage sale! So now we own a broken sofa ;-(as they refuse to help us
They have a great clearance selection up stairs. We got a sofa and loveseat for a little over $ 1000 and the original price was about $ 3000. Ask for Justin he was our sale person and was a pleasure to do business with. He was very helpful, honest and laid back he doesn’t push a sale on you like most sales people do. Which means you walk out with what you want and our happy with your purchase for many years! He has a great approach and I will always ask for him when i go back to buy other pieces for our house!

This review is exclusively for the Macy’s Furniture Gallery Clearance section on the second floor. The first floor is not a place I would want to be caught as the sales-​vultures hover around you the moment you walk through the door. I smiled kept my head down and proceeded forward to take the fancy escalator to the second floor. I visited this place (several times) and was seeking to match some chairs which I found went for a table I purchased from Carson’s a year ago. Believe me, I went on a city-​wide search and finally found them here at Macy’s. Other places that I did visit was Value City Furniture and the Roomplace in Lombard (more sales vultures as somone noted) which none had the exact wood grain color I was seeking. I finally found the chairs had a fantastic deal of $ 49 each for a Thanksgiving holiday!!! Now mind you some of them have a few nicks or marks, but its noting that a color pen won’t correct. (Secret: They do get revolving shipments daily but I suggest to check them out Monday and Wednesday afternoon/​evening.) I found the sales person Nick Bates to be very helpful and assisted me promptly with a courteous smile. The other sales people weren’t so friendly and their faces showed boredom of being stuck up there and playing with their phones to pass the time. No worries as I didn’t approach them as not to bother them either. Now one last thing, I did also purchase another large item and the guys in the merchandise pick-​up were always nice and prompt. They cellophane wrapped my oversized item and I really appreciated them loading my vehicle and being as helpful as possible. Overall a smooth transaction and I would definitely recommend for anyone wanting great quality furniture for great prices. No IKEA or other crap you have to glue/​put-​together here and nothing from Walter-​Rip off your money Smith prices. Very reasonable and down to earth pieces all throughout.

Wow this place is depressing. Its really like walking into a place where nobody cares. The furniture on the showroom is dirty, crammed, and unorganized. It just felt a rung belong a going out of business sale at KMart.
Thoroughly depressing the level of «don’t care» going on in this place.

Umm, this place is amazing. I’ve been recommending it to everyone who is moving and in need of a couch. I was going to be lazy and just go to Ikea to get my entry-​level $ 600 sofa, but my mom stopped into Macy’s and called me to tell me that there was a second floor clearance outlet.
It was COUCH HEAVEN. I think that’s what they should rename it. Hundreds of couches, in every imaginable configuration and color, all around 50% off of the regular retail price. Plus, they have color stickers that show ADDITIONAL savings off of that. The result? I picked out a West Elm-​like sofa for less than $ 400. With the $ 90 delivery charge and taxes, that came to around $ 500. The salesman (Nick?) was also nice enough to put what they called «moving legs» onto the couch to make it the ideal height for me.
My building requires an elevator reservation for furniture deliveries, so he put in a requested time frame and they came promptly on the early end of the bracket. I love love love my sofa and I love love love Macy’s Furniture Gallery!

SELECTION
*Excellent
PRICE
*Great
SALES PROFESSIONALS
*Excellent
MANAGER
*Neither good or bad — Just ho-​hum.
PRODUCT QUALITY
*Questionable. EXCELLENT & AWFUL
PURCHASED
Patio Fire Pit & 4 Chairs
$ 4,800
Arrived broken and used in 2013. Waited a month for a replacement summer was almost over.
Marais Mirror, Mirrored Floor Mirror
$ 499.99 (On sale from 699.00)
Arrived cracked down the side and deep scratches that pulled the finish off. Beautiful mirror, waiting for replacement.
This is a tough one to rate. They take care of me, but the items I always receive are defective.
Just because you buy it from Macy’s, doesn’t mean it’s quality. They need to fire some of their VENDORS! I will only buy NAMED BRAND ITEMS from Macy’s. Too much hassle.

I have a love/​hate relationship with Macy’s Furniture Gallery for a couple reasons, but I will focus on some of the pros before I share the negative experiences I had.
My wife and I were looking for a furniture store that had above average quality that didn’t cost as much as Walter E. Smith, Pottery Barn, Ethan Allen, Toms Price etc. That is a tall order because all of the value furniture stores out there (Value City, Ashley, Harlem, The Room Place etc.,) all have their drawbacks and less-​than-​stellar quality. Macy’s was the solution. Very good quality (overall) for a very reasonable price. We did research for several weeks before committing since we wanted to make sure our $ 4,000+ wasn’t spent recklessly.
Our sales person (Jane) was delightful. She went WAY above and beyond for my wife and I since we ran into multiple PO delays on everything we bought. Our sectional was delayed twice and took about 8 weeks to receive. Macy’s was able to procure 5 of the 6 pieces that needed to be delivered, and Jane arranged for delivery of a serviceable loaner piece to make the complete 6 piece set. This was done on her own time without Macy’s resources and I commend her for that. She was constantly in communication with my wife and I and I know she did major leg work behind the scenes with the vendor and the warehouse, pressuring to get the POs filled. Again, she was wonderful and would be the ONLY reason we would buy from Macy’s again.
Our dining room furniture has been delayed 3 times and still hasn’t arrived as of the date of this review posting. As point of reference, we ordered our furniture on February 3^rd and it is May 12^th. It was scheduled originally for April 15^th then I got an automated call telling me that it was delayed until May 15^th. Needless to say I was irritated by this, but I did receive an email stating that the table is now ready for delivery, so I am hopeful we don’t run into any further delays.
The delivery fees were waived due to the inconvenience of the multiple delays, which was a very nice gesture. The delivery itself was fast and performed in a professional manner, so we had no complaints from that perspective. Overall, the Macy’s experience was a continuous struggle for several months, but all is well that ends well I suppose. Macy’s stepped up and made several concessions, so I appreciate that extra effort. I would only recommend purchasing from Macy’s Furniture Gallery if you have patience and are willing to potentially wait through one or more PO delays. It might not happen to you at all, but be willing to wait. The furniture is nice and the price is right… caveat emptor!

I was impressed with the variety of furniture selection here. The styles varied from classic, modern to rustic. We were not bombarded with pushy salespeople, which is a furniture miracle. We found a great doing table and chairs that is pretty unique at an unbelievable price. We will certainly be back for our daughter’s bedroom.

Store review:
It is unfortunate that the Macy discount gallery in Naperville was consolidated to this location. There you could find a real steal, here not so much. The store itself is multi-​level and has a wide selection. So if you are in the market, this is not a bad location. The top floor is where they keep the clearance furniture/​defect. The selection appears to be less and the bargains are not the same as at the other previously open location.
Pros: large selection of furniture
Cons: prior they charged 100 dollar delivery cost
Hidden deals:
1. Top floor for clearance furniture
2. Sign up for a macy card to get 15% off your furniture purchase. Unfortunately I don’t believe you can get this discount by using wow pass or coupons as furniture is excluded

No wonder there’s never any cars in the parking lot.
I went by yesterday to check out their couches and they have a few that were nice but what does it for me, in a bad way is when not only are the salespeople like lice on ac child’s hair but they always have these e.a. (each additional) meaning there’s always an each additional cost to something.
For example, warranty, yes it comes with a factory warranty but for a two cushion couch w/​a attached chaise it’s an «additional» $ 115 for some 5 – 7 years for accidentals, repairs, etc.
And then the kicker, I ask if I wanted to pick it up when could I do that, he’s says, I can’t, it can only be delivered and I said ummm, ok and do you charge for this delivery? He says yes, $ 119 for delivery.
So let me get this straight, I have no choice but to get my product delivered and your going to charge me for it?
And that’s the reason why there are no cars in the parking lot.

I could not have had a better experience with Macys. I ordered a table, couch and recliner. Livingston was very helpful and followed up periodically to give me updates. At the store, they have everything and he took the time to show us anything we wanted.
Delivery was amazing. these guys ended up having to lug my couch up 2 flights of stairs and down 2 hallways. They didnt even make a face, they just did it and got it done. Very professional and set it all up right there. Great overall experience, amazing furniture too!

My husband and I have had the worst experience with Macy’s Furniture and their customer service. We went into the store to find a bench and came across one we really liked — it was plush, supportive and was the perfect size. We ordered it and 2 months later we receive it. Come to find out when we sit on it, it makes a horrible crackling noise like there is no stuffing or support in the bench. It is so loud you can’t even sit on it without making noise, and there is no cushioning to provide support. Basically, this bench is not the bench we saw in the store. After calling customer service, they said they’d send a technician out to take a look and see if it is worth replacing. The technician was just out and agreed that the noise the bench made is not right and after taking some of the felt off at the bottom to take a look inside the bench determined that the plastic within the bench came loose or could have been impacted through delivery. Great, I thought, issue solved and we can get an exchange. He called Macy’s Customer Service on the spot and told her of the situation — he passed the phone over to me and he quickly scooted out of our house (which now I know was to avoid my response when I got on the phone with Coreen, the lady on the phone). She told me out right that the technician said there was no manufacturing error and that the bench was in fine shape and did not warrant a replacement! She basically lied to me telling me what she wanted to hear from the technician! I couldn’t believe it and told her it was unacceptable and that we then want to return the bench. To which she responded, you can only return the bench after three days of deliver. Ugh, excuse me? Last time I check when we worked with much finer retailers they will exchange or take back your furniture if you are not pleased with it –and there is not a 3 day only period! She was horrible and basically said there was nothing they could do and we couldn’t return it or exchange it so I asked her I was going to be stuck with a piece of shitty furniture because they can’t do their job?
Be very careful buying from Macy’s — they hound you in the store too and stalk you to make a purchase — their quality of service is as poor as the quality of their products and it is no wonder it has turned it a horrible retailer with horrible products. I’ve learned my lesson and would rather spend a bit more on a piece of furniture that was made with top quality and care and values customer service.

This is a great place to buy furniture if you are on a budget but don’t want to feel like you live in an Ikea showroom. I’ve bought a recliner, a sectional, an ottoman and dressers here over the last year, it’s the first place I go when I need something now.
It can be hit and miss on the selection, one week they have 20 dining tables for $ 199 each and the next week they have none, if you can wait to find the perfect item then you’ll probably find it.
Damage on the items I’ve bought has ranged from a small scratch on the corner of a dresser to a missing upholstered button on the sectional, and I was able to replace that by finding a swatch of the fabric and a button kit at Joann.