US Post Office

This review is not for all the other employees that work in this location, but for a specific employee. She is a colored woman who is pudgy with short hair. You can tell she does not like her job and does not want to be there by her treatment of the patrons that use this post office. At the first time, I noticed her complaining at a customer mailing a package and told her to hold on as she did not know what she was doing. Really inappropriate for an employee to insult a customer like that. I was treated the same way. I thought maybe she was just having a bad day (which still does not excuse this behavior) and went back another time to mail out a package. She was still very insensitive and very rude to me and all the customers she serviced. I’ve visited this location out of convenience as it is on my drive back from work and because of this lady, I’ve made it my mission to avoid using this location.
All in all nice facility, but the customer service does not match the appearance.

After a painfully depressing and slow experience at the Hoffman post office, we decided to cut our time loss and try the one in Schaumburg near the mall. What a difference! Everyone was actually working, there was an efficient line process, and I even witnessed smiles and laughter. Keep up the great work, Woodfield USPS!

The worst place you have to go to deal with some crazy people.
My experience here in the past 5 years has been the same and nothing has changed.
The people working here are the most rudest people you would have to deal with and then they wonder why USPS is not doing well.
Last evening I went to get some stamps and the lady B. Shah was extremely rude no courtesy. My credit card had a signature which was rubbed off she didn’t accept the card and told me she won’t give me the stamps. instead of asking if I could pay cash she was rude.
USPS you need to change your employees if you want to keep your self in business.

One of the worst post offices around. My poor experience started when trying to apply for a passport for my son & I. I went online, printed all of the paperwork, & checked the post office hours. I picked up my son from school @ 3pm & went directly to the post office. As I was walking inside, I noticed a small piece of paper posted on the automatic door. This note stated that the passport processing hours changed as of Oct 2014. Guess what: cutoff time was 3pm Monday thru Friday. This was not updated on their website, so I went inside anyway & asked for further information. Long story short, they were not willing to help me. My son is in school til 3pm every day, yet his presence is required if I want to get him a passport. I expressed my frustration but then I was told they had Sat hours. Great. I’ll come back tomorrow. So I went back on Sat only to find out that their camera is broken, so I still couldn’t get my application processed because I didn’t have photos to accompany it. Why didn’t they tell me that YESTERDAY when I was already in their office!!! Our govt is a joke. There are so many rules & not enough service. This post office has single-​handedly wasted my time, time & time again. But filing a complaint won’t do anything – it’s a govt agency, they make their own rules.

EXCELLENT Post Office. I live in Arlington Heights, but drive to the Woodfield PO because of the employees, the ample parking, and the carts you can use to bring heavy packages from your car. Their employees are the BEST — helpful and friendly. It’s like going to the post office in a small town, yet here you are on Mall Drive in Schaumburg. I LOVE this post office and recommend it to everyone.

Horrible experience. This place was empty and yet it still took an hour to send a package. Every time we got back in line she found something else she did not like about our box and she sent us away to go fix it. I’m not new to the post office, I know how to ship a simple package. Horrible.

I often make the mistake of assuming this is «the» Schaumburg post office. Yet, said post office is quite a ways west on Schaumburg road. Regardless, if you’re on the east side of Schaumburg, near the mall or popping onto the highway, this post office is the place. Just a few notes…
1) Small-​ish parking lot — this PO can get packed during lunch hours. So be aware!
2) The self-​ship (and auto stamp buying) is right near the front double doors making it easy to access.
3) Passport photos and the like can be procured here.
4) Pretty choice waiting area with plush chairs and comfy places to grab a seat.

It’s hard to say much about a post office that would set it apart from other post offices, but I’m going to give it a go. As far as post offices go, this one’s tops. It’s located close to the Woodfield Mall, so it’s convenient to pop in there (especially during the holidays) and mail off packages filled with stuff you purchased at the mall. They also have long hours (open til 8 the last time I was there), so you don’t have to worry about rushing there after work (unless you work the graveyard shift or something). It’s sort of tucked out of the way though, so you’d miss it if you didn’t know where it was.
What’s unfortunate about this conveniently located post office is that the parking lot is shamefully small. If you come during a busy time, be prepared to wait, possibly on Mall Drive, for a spot to open up. Luckily people are generally courteous about taking turns.
The smallness trend continues inside as well. While the building itself is pretty spacious, there are only 2 kiosks to check out, and that spells trouble if you’re looking to zip in & out during a busy time. Around Christmas, I have had to wait 45+ minutes to mail cards. If you can go into it with that in mind, then it won’t be so bad.
The workers are friendly, that’s for sure. Even during the most hectic times of the year, they always seem to be smiling (or at least not angry and/​or rude). I think it makes the waiting a little more pleasant.
With such a busy area as Woodfield/​Schaumburg is and with all the various shipping companies vying for business, it’s nice to know that the good ol’ USPS is right around the corner, ready & willing to get all my letters & packages to where they need to go.

That’s right. 5. Stars. Typically a trip to the USPS is akin to wanting to run yourself over at the DMV. But not this location. The staff is fast and friendly. I would not lead you astray dear Unilocalers. Get your stamps on at the S’burg USPS.

Ever since the remodel, this must be one of the nicest post offices I’ve ever been to. They’re generally pretty quick, and there are even «self-​checkout» kiosks where you weigh, scan, juggle, and sticker your package all by yourself! This is a great benefit because, just like supermarkets, the people by the registers tend to move rather… how do I put this … sloooowwwwly.
It’s okay, take your time. I’ll go get angry at the kiosk while you sloth around with other customers.

This is probably the nicest Post Office I’ve ever been to. They have plush seats and a tv while you wait or fill out forms. Seriously?! I could take a nap here! I’ve never had to wait in long lines either. Their parking is a bit sparce, and it’s weird that they don’t have a passport center anymore (they used to and they make it look like they do, but then you get up to the counter and they tell you that they can’t help you at that location). They also have been out of a particular group of stamps before as well, and they weren’t overly accommodating either. But otherwise the staff is nice. They also have a machine where you can weigh your packages and get the postage yourself. I love those things!

This is the closest one to my work. It’s been remodeled within the last 5 years? It’s clean and has all the amenities you would expect from a post office. I was mailing a package to Canada and the person behind the counter was helpful and polite. She was making small talk while ringing up my postage. She ensured my customs paperwork was correct and even told me the timeframe for delivery, which is something I usually have to ask for. The only complaint I have is there is no structure for a line. Other than that, I prefer this location over the one closer to home.

Post Office of the Future and the Future is now down the street from Woodfield Mall!!!

Timing is everything! No line, no waiting. Maybe it’s because people are too busy shopping at Woodfield Mall, Whole Foods, walking through the Streets of Woodfield or pampering themselves at Mario Tricoci. These places are conveniently close by.
I was greeted by a friendly Teller. Why would anyone be unhappy working in this facility? It’s so clean and modern with its circular design.
Another priority letter with delivery confirmation sent; and for once, without any delay.

I come to this USPS all the time as it’s the closest to both my home and office. Its’ very convenient to come during my lunch break!
The parking situation is a bit rough. Not too many spots and they can be hard to maneuver in and out of with all the cars coming and going!
Some of the workers here are just fantastic! It’s a mixed bag but the ones who are great are really great! In particular a gray haired lady who was super helpful the other day as I mailed a Priority International package to the UK. She walked me through each step and helped me fill out the form for it’s odd contents.
The inside is a strange circle shape but that makes it kind of funky, always clean and my home USPS office!

Quick service, hardly any wait. The staff are funny, amusing and helpful. Not your regular, run of the mill cold, unhelpful, SLOW government workers you experience at most of the locations. No joke, sorry, but it’s the truth. Clean facility. Even better, is that on Saturdays, they are open till 3 pm. Wow!!! Can’t get any better than this. I’d drive here and get services, as opposed to good old Park Ridge. Ample parking.

Well, not much has changed service-​wise with the fancy remodel. Oh it looks very nice but have you noticed… service is slow, same as before. I waited for 15 minutes today before I got any service. Poor Candy was up there pretty much by herself (no problems with her – she did a great job). There were 8 people in line.
There are lots of self-​service machines (when they are working). But, I already have a job and cherish my down time watching others do theirs… I think this Post Office should do theirs much better. No wonder folks go to UPS, etc. for stuff.
This is in highly corporate area with many major companies around here, and folks who have tight schedules when they come in to this post office. I would have expected better for this market.

Well, tomorrow we do it — the Grand Opening of our new Woodfield Station post office. We’re calling this the «Innovation Center» — it’s a place where we try out all the new ideas in retailing for postal products.
For you, the customer, that means stuff like a postal person meeting you at the door, carts to help you carry your packages, lots of mail supplies, etc. But wait — there’s more. We added FREE WiFI so you can use this place to catch up on your email. And we’ve also partnered with OfficeMax and they’ve opened a tiny office supply and printing service business right in the same space.
If you’re looking for a meeting room, we have a conference room that will seat 15. There’s still more, like a full-​service ATM, a DVD rental machine… I know this reads like an ad – and I do work for the post office — but I think it’s pretty cool. Even if none of the ideas makes it out of the concept stage…