Firestone Complete Auto Care

Great customer service. See Keith, honest, fair, no BS. Will continue business there.

I was pleased with this place for years. I used to get discounted oil changes and tire rotations. But last time I went they did something to my tires when rotating them. They made a funny sound. I tried to take the tire off to see what was going on and I couldn’t get the tire off. They put it on so tight, and it was after the nuts and bolts were removed. They use a hammer to put the tire on and I think they hammered it too much. They also sprayed a liquid inside the brake pads, NEVER DO THAT!
They also worked on my friends car. He needed a new alternator. They gave him a refurbished one. Few weeks later his car was acting up again and took it to another Firestone, they said they couldn’t find the problem and sent him to a local Toyota dealer. The dealer said he had a faulty Alternator, gave him a new one and said he just needed something in the engine cleaned.
My dad also got some new tires from them and they sprayed something on his tires which leaked into the brakes.
People are nice, but not great at getting the job done right.

I’ve been here several times now and have consistanty gotten friendly customer service. I went there unscheduled with an emergency once and they helped me out that evening when they really probably should’ve kept my car over night.
The waiting area is always clean. They’re pretty good with their time estimates for how long a service will take.