A very nice lady, probably quite able, but not up to doing a simple job. I took three shirts in; I needed the sleeves shortened. I have had this done before; I have even done it myself(not rocket science…). I own other shirts from this maker, in this size, and I know what needs to be done and about how much time it takes to do the job. First, I got an argument about how much to shorten the sleeves. That settled(I was wearing the same model shirt, with shortened sleeves, and it was easy to take a measurement…), I then was told, come back in a week. Not. First, someone needed a rush alteration on a wedding gown. Then there was this, then there was that. Several weeks later, two shirts were done — but to the wrong length. One had been started — I took it back and will finish the job myself. I ended up paying for the two that were done wrong, just to get out of there. I like the woman; she is a nice person, we share common interests, and I would be happy to have her as a neighbor. As a tailor, however, I cannot recommend her services.