The Home Depot

Jen at the customer service desk did a great job today managing an order I had placed through
. She handled an issue for me created by the online ordering process. She did what she said she would do and followed up, as she promised. Great customer service is rare these days, so I greatly appreciate her efforts to help me.

This Home Depot is decent. The service staff seems a tad disorganized when I stopped by to purchase a lawnmower. My uncle and I went to the front desk to ask for help outside with the lawnmowers and questions that we had. They said someone will be right out to help us and 20 minutes later we are standing there with no help. We had to ask a second time.
The repair department is what gave this review a 2 star. They were helpful with our weedwacker repair.

I want to give a shout out and thanks for the great customer service I received from Wayne in the appliance department at the Home Depot on Cambridge in Schenectady New York. I went in looking for a new washer and dryer after mine broke down after 25 years of use. I went in twice both times Wayne was there and waited on me. He was kind patient and helpful. He also answered all my questions about 2 different products that I was interested in. After the second visit I bought the whirlpool model of washer and dryer… Wayne made this easy and painless. He was very thorough and let me know what needed to be done to prepare for the delivery. The washer and dryer were delivered on the day that that they were supposed to be and in the time frame allotted. So far so good… Everything is working and I am a very happy customer.

Purchased all new kitchen appliances, new ge refrigerator, oven, dish washer and microwave. Appliances delivered damaged except stove. Refrigerator scratched, dishwasher scratched and the microwave doesn’t even work! It won’t shut off. Spoke to the manager dean who lied right through his teeth telling me it would all be fixed today. New fridge door, new microwave and a new dishwasher. Well here we are today supposed to only get a new microwave. Dish washer maybe next week? Maybe the door too? Some other company is calling telling me they want to pick up the dish washer without bringing me a new one? Called dean four times yesterday left messages. No returned calls and he was there until 7. Spoke with store manager Brett was supposed to call me back this morning. No calls. What a place to go spend over 3000 dollars and get absolutely 0 customer service. They act like k am the hassle. Who is going to pay for all the days of work I have to miss to be there during a ‘4 hour window’ for deliver. Absolute crap. I don’t know how a place like this stays in business. Avoid this store at all costs, they don’t care a bit about there customers!

The store is about what you’d expect. It’s a Home Depot. If you’ve seen one, you’ve seen them all.
Last week, I ran into some issues with the drain hose on our new washer. It was too big for our existing drain pipe.
With an associate’s help, I was able to get the parts I needed (PVC pipe, rubber couplers, PVC glue) to completely remedy my little plumbing issue.

Friendly staff. Basic chain store from home depot. The location is convenient to my home.

Standard Home Depot, a bit on the small side for its ilk. It does have a bigger outdoors department than Lowe’s at Mohawk Commons, and like most Home Depots, has more of what I’d call contractor-​grade materials and items than the competing brands. Their staff are not what I would call oldschool hardware store clueful, but in my limited experience at this location they at least can point out their stock.
Entrance and exits are a bit awkward, circulating around a drainage pond, follow the small signs to the entrance way by turning left off 7.