Trek Bicycle Store

Although there’s a Trek dealer where I live in Valparaiso, I’ve driven the 20+ miles to Schererville to buy our last three bikes. The Schererville staff/​store is head and shoulders above any other bike store in the area in my experience. Good inventory, knowledgeable, walk-​in service if possible, and a nice store. I’ve only gone in for service twice in 10 years, but their service guys know bikes. I bought several bikes in Chicago before the Schererville Trek store opened, but it’s not worth the drive any more.

Looks nice but since they decided to close on Sundays, I wont be able to confirm today. Too bad, there are tons of local bike trails and this is the only Trek store that’s closed on half the weekend. Extended hours on weekdays are nice. Maybe When I buy a bike from another store today I’ll think about service at this store, if they’re open.

Went there to get an older bike fixed. The tire was messed up and I needed it fixed. I was quoted a price of $ 17 total for parts and labor. I was also told it would be 15 minutes or so. I went shopping next door and returned 30 minutes later only to be told it would be another 20 minutes or so. I wasn’t in a hurry so I didn’t mind. I told them I was going to run and do some shopping and come back. When I returned, I was told that they had to replace my tire instead of fixing it so it was going to be $ 45 instead of the quoted $ 17. I am annoyed that I didn’t get a phone call to verify the work prior to it being done but I didn’t want to be a jerk so I didn’t say anything except that I would have appreciated a phone call to let me know about the additional cost and pieces necessary. The guy says that he would have called but didn’t have my number. Again I drop it and figured it isn’t that big of a deal. What made me mad though was when they brought my bike out, a piece of paper with my name and number was prominently displayed across the handlebars. I still didn’t say anything but just decided to let it go. I started to take my bike out to my car and struggled visibly to get it out while several employees watched. I recently had hand surgery and my hand is wrapped but no one offered to even hold the door. A nice fellow customer held the door open for me and even offered to help me load my bike on my vehicle while the employees just stood there. At this point, I decided to speak to a manager, and, no surprise, had to wait. I stood there for about 8 minutes being totally ignored. I finally spoke to the manager who was apologetic but offered no remedies. I didn’t exactly expect anything but a sincere apology and an invitation back would have went way further than the lame excuses I was offered. There are plenty of other bike shops in the area. and I would recommend them before returning here.

I bought my Navigator 2 over three years ago, staff was friendly and extremely helpful. Have had it in the store on a few occasions to have minor work done, very professional and have done it same day each time. This past week I damaged the frame, took it in to the shop, they looked at it and told me they would submit it to Trek for warranty and would get back to me in 24 – 48 hours. Less than 48 hours I am riding my brand new bike that replaced my damaged one. No charge, no hassle — here is your new bike, enjoy. They even took the time to mount all of the accessories. I also appreciate that they unlocked the door for me at 7:00 instead of waving as I pulled up, telling me their closed.
Trek stands behind and supports their products. The folks at this store are all cyclists and invest in the community — they know their stuff — yes it may be a little «pricey» but you get what you pay for — a quality bike that they stand behind.

Great place! Brought a used Mongoose kids bike in with a problem. They fixed it in a few minutes for no charge. I will certainly be trying to bring them business in the future.

Fiancé and I wandered over here after getting some new running gear at Fleet Feet. Both of us were interested in checking out the bikes, but neither of us were ready to buy that day. The entire store staff was friendly, informative, and not pushy at all with their sales. It’s obvious they care about their customers! (They even organize a bunch of amazing bike rides that you can participate in)
While we did not buy bikes that day, we will definitely be returning to buy our bikes soon.

If you’re looking to buy a new bicycle at a reasonable price, and looking for honest advice from someone who is not looking to eat away at your wallet… then Trek is not the place for you.
I picked up this beautiful French racing bicycle from a county-​wide rummage sale. The only thing it needed was a set of new tires. I go to Trek and ask for help and they set me up some tires. The cheapest they had was $ 35/​tire. So I buy them.
One day while I’m riding my bicycle on the trail I run into this man who sat with his toolbox (bike-​tools) on a bench, along with a bike-​pump, and usually with someone to talk to. I show him the bicycle and he tells me that I could have gotten the tires for $ 20/​each online, and that the tire’s innertubes, for a road bike, were not supposed to have long valve-​stems. He said only mountain bikes were supposed to have the longer valve stems, and that they snap off really easily.
So basically, Trek sold me the incorrect innertubes for my tires and a more expensive price, as well as ripped me off on the tires. The only positive thing I can say about them is that they have a free bike-​newspaper/​journal you can take, a free bike-​trail map for the area, and sometimes will give you free valve-​stem caps. I was referred to «nash​bar​.com» and «per​for​mance​.com» for bike parts, as well as a better shop out in valpo named after some guy.

Fantastic place to buy a bike! The staff is extremely knowledgeable about all of the bikes in the store. They sell Trek and Gary Fisher. They have a full range of bikes that will fit any lifestyle, everywhere from a little kid’s first bike to a cruiser, urban, mountain or road bikes (The best in the world). The repair staff is fantastic and they don’t mess around.
Come on, Lance Armstrong rides the same bike these people sell, so they cant be too bad. Haha.