Cellular Sales, Verizon Wireless Authorized Retailer

Sunday hours on door say they open at 11am.
We are trying to upgrade my sons phone and much prefer the Verizon store in the forum, but because of our schedule and the hours of the store, we had to go to this store. We pull in right at 11 and they aren’t open yet. Decide to wait for a few minutes, my son even went and pulled on the door to see if it was open even though the open sign was not on. Nope, not unlocked. There is a suited man in the store. He sees us, makes eye contact and continues doing whatever he’s doing around the store. Needless to say, 15 minutes later, we left. No open store, no customer service, no business. This isn’t the first issue I’ve had with the store but was going to give it a try. Not again.

I initially had some issue but everyone at this store and their support team worked very hard to help me resolve it. Spencer Ramos at the store was a huge help and worked tirelessly to get me a resolution. Cecelia S. and Jenna on the customer support team were very friendly and never forgot about me.
I was with At&t for 13 years and I am so glad I switched to Verizon. My only regret is that i wish I had switched sooner! Thank you guys so much

This place is absolutely ridiculous. I would avoid going here at all costs, honestly if you need anything I would suggest going to the store in Selma.
I went to the store a couple of days ago to get a phone for an insurance claim. They didn’t have the phone I wanted in the store, so I went ahead and got a different phone. When I got home it turns out the associate put my Dad’s phone number on the new phone so I called and the associate told me to just switch the sim cards which is by the way impossible because they’re completely different phones. She then told me that I would have to wait until the next day to get the numbers switched. Obviously that was unacceptable because my father is a working man and would have been without a phone with all of his work contacts. I had to drive back up to the store to show her the cards could not be switched so I took the phone I got for my claim, and my Dad’s phone. After all of that mess I said, you know, while we’re here I’m not crazy about this new phone, I hoped y’all would have some in stock but since you don’t, what can I do to return the phone, get my money back and order it from the warehouse? The associate took the new phone, and told me my money would be back in my account so that I could purchase a new phone. 4 trips up to that store, a call to the DM and a call to corporate later and I find out that I cannot be refunded for 3 – 4 days, which leaves me, a recent college graduate broke and looking for jobs, out my 99 dollar deductible that they were so willing to take and no phone (means of contact from potential employers). Not to mention I got the run around from everyone. She said I would get my money back the next day. Someone else told me it was my banks fault I didn’t have my money back, then someone else saying, hey we took hour money but we’re not giving it back to you for 3 – 4 days. Worst customer service I have EVER experienced. If it was possible to give them zero stars I would.