Pawderosa Ranch Doggie Play and Stay

Whenever I go out of town I trust these guys to take care of my dogs. They have suites that can accommodate multiple pets and have their own personal video camera so you can spy on your pets 24 hours a day. I have 3 old dogs (a pit mix, a husky, and a shih tzu) that fit nicely into one of the suites, just so you get an idea of the size. During the day the boarded dogs are out in a pen playing and romping around with the other dogs and staff so that they aren’t caged all day. As with the suites, there are also video cameras in the play pens (both inside and out) so that you can spy on your dog and their new friends throughout the day. They have both a large and a small dog pen depending on your pet and how they do with the other dogs. The staff are insanely accommodating when it comes to feeding, medicating, bedding, health, and any other concerns. They work closely with the local vet clinics which is a plus because my vet is near by and I know that if anything were to happen that my pet will be in good hands. I have only used this location, but have never been disappointed with the service.

The facilities are nice and the manager/​owner seems to know enough about dogs, but the staff are mostly comprised of young girls who don’t understand dog behavior. I have a rescue min pin mix who was abused by her previous owners. As a result she is very nervous in new situations and around new people and has separation anxiety. She is friendly towards other dogs but could still use some additional socialization. I brought her to Pawderosa in the hopes of helping her overcome her separation anxiety and meet some new four-​legged friends. During her first evaluation she was friendly with the staff and dogs, but was too afraid to leave her kennel and enter the play area. The owner said I needed to bring her back for a second evaluation but assured me that this was not a problem, that they would take things slow and work with her so as to not «set her up for failure.»
I learned after her next evaluation that once again she was too afraid to leave her kennel; one of the staff members repeatedly tried to force her out and kept putting her hands in my dog’s face. My dog growled, bared her teeth, and stayed hunched in the corner, but the staff member persisted. Eventually my dog nipped at her and I was told my dog failed the evaluation and would not be welcome back. Although the owner acknowledges that the staff should not have tried to force her from her kennel (any dog will bite it you force it into a frightening situation), my dog still took the blame for the incident. I’m very upset the owner assured us they would work with my dog (their site has an ebook describing how their program has helped other dogs with anxiety issues) but did the exact opposite and set my dog up to fail.
tl;dnr version: if you have a dog with no issues, this place seems fine, but if your dog is shy/​anxious, I’d take them elsewhere. The staff are clearly clueless when it comes to reading basic canine body language, and this experience has not helped my dog with her anxiety.

My girls & I had a fabulous experience from our first interaction with Pawderosa. I was new to the area and needed to go out of town quickly. I did some research online and found them. From the first phone call, to the same day evaluation they worked my dogs in for, to the tour they gave me when I picked them up from the evaluation… I was very impressed. I booked their 5 night stay and knew they would be in good hands. I picked up two happy, exhausted (from daily play time) dogs following their stay at the Ranch. The staff was very friendly and seemed sad that Karli and Shiloh were leaving, which made me feel good about the time they spent there, knowing they were interacting with the staff often enough to know their names after their friest visit. I also appreciated receiving their daily report card upon check out.
In DC where I recently moved from, playtime is as an extra expense, but is included here. I enjoyed the video cameras in the play pen/​yard so I could check up on them and see they were OK. I also appreciated that they received a bath the morning I picked them up. My two girls will be going back to Pawderosa for boarding and probably some for day care days here and there. Thanks for a great experience from a doggie mom new to the area.

I really liked using pawderosa in Schertz. The staff knew my dog by name after a couple of visits. I really like the self serve doggy wash station

Pawderosa was not a good experience for my boxer Rufus!!!:(They let a dog attack my dog on evaluation day, leaving him w scratches on his face. That’s not even the «first» day, evaluation day!!! They don’t have enough staff working for them may be one of the problems. Secondly, found out during boarding they leave the dogs alone for 12 ½ hrs. Sad. If you don’t hold your piss for 12+ hrs nor should my or any other dog!!:(I will never take Rufus back & i encourage you not to take your pet there either!!!:(

I travel so much for work and am so thankful to have found the best dog boarding & daycare kennel in the San Antonio area. My precious pup is loving and curious about everything around her and she loves, loves, loves to stay at the Pawderosa Ranch for a visit. The staff is professional, attentive and I NEVER have to worry about her while I’m on the road. The facility is always clean and organized. *** I am most thankful for the Dog Wash service which is convenient and makes my life just that much easier…*** This is a must see, must use daycare for your four legged family member when you need to be away for awhile. I wish I would have found you guys sooner… xoxo

Want a happy dog, bring them here! My dog Cici has been going here for two years now and loves it. The best doggy daycare and boarding around. Great staff who love your dog like it’s their own. Off leash play means one happy and tired dog when you pick them up!

I cannot emphasize enough how friendly and caring the staff is, and in my opinion their prices truly are a steal if you purchase a package! My dog gets excited every time we turn on the street leading to Pawderosa, and she comes back one pooped pup! Pawderosa has «doggie cams» so you can check in on your doggie throughout the day. If you so choose, your dog will be fed mid-​day, and for extra she can be bathed before you pick her up. What else makes Pawderosa different then most doggie daycares? — Pawderosa does not kennel the dogs during the day, except for lunch time feeding. All dogs get to run and play with other dogs of similar size in well fenced off yards.