10/22/2012 Donohue Seamless Gutters, Inc PO Box 611 Scituate, MA 2066 Dear Kevin, A short note of personal thanks to you for your incredible customer service in replacing and repairing the broken gutter mounting clips this past week at my home and at no cost to me. Pretty incredible today to have a company like yours stand behind their product quality, materials, workmanship and labor a full fourteen years after original purchase and install. Your lifetime warranty really means just that with no fine print. I will be certain to continue to recommend your company to my friends and family. If we ever move, you’re the gutter expert that we will call! Thank you Kevin! Sincerely, Brad White cc: Boston Better Business Bureau Web site Unilocal