Enterprise Rent-A-Car

Wonderful Staff, I dealt with several different people as I had to drop off the rental, go back a couple hours later to pick it back up again. They were so nice and helpful, just wish I had that same experience when I have to rent out of state. Thanks everyone.

had to rent a car so i could bring my car into the shop. found a great deal online for about $ 30/​day. got to this enterprise and at the END of the whole transaction, the girl casually tells me they’re charging me $ 280 but that $ 250 will be given back to me when i drop the car off. that is beyond shady! and, apparently, its the same policy whether you use a debit or credit card. i complained and the dumb manager takes it upon himself to come over, try to shake my hand and then spew the same corporate nonsense. «it’s company policy». then he starts talking down to me, like i’ve never rented a car before. «it’s written on the sign right in front of you.» you mean, its somewhere in the two pages of minuscule print that you’ve laminated as a placemat for the counter? «it’s the same thing with hotels.» well, dave, not the hotels i go to. if i use a credit card at a hotel, they don’t charge a lump sum beforehand. «have you ever even rented from enterprise before?» yes, dave, i rented from enterprise in LA and, not only did i NOT get charged a lump sum before my rental even started, but they offered me a free upgrade. «oh well, policy varies by state.» why did you come over here, dave? «i’m just trying to help.» by, talking down to me and reiterating your stupid store policy? walk away, dave. if you’re going to have a stupid policy that allows you to take EIGHT TIMES the amount of the rental out of my bank account and hold it ransom, you should put that in BOLD LETTERS on a HUGE SIGN on the counter. the girl behind the desk should LEAD with that information instead of tacking it on at the end, like if she says it quickly and quietly, maybe the customer won’t notice. either way, you’ve lost my business. i had to do the rental today because i didn’t have an alternative. but never again. and maybe you don’t care, but it’s pretty awful to run a business that people use because they were bamboozled into it and don’t have another choice at the last minute when you decide to tell them their «real» charges. never again. good luck with that.

I rented a car for one day from then and It was a great experience. The customer service is phenomenal. As soon as I walked in I was addressed. It was quick in and out service. My only criticism is that the car smelled a little bit like cigarette smoke. Other than that it was great.

A small operation, with limited parking, particularly after major winter storms. But the staff was courteous and helpful. They made sure the large SUV we rented for a trip to the Adirondacks had a large scraper/​brush instead of the rather small default scraper. They picked me up in the rental car, so I could ask a few questions about accessories before being on my own. (The owner’s manual was in the car, and answered a few other questions). I left my garage door opener on the visor when I returned the car, but when I noticed it, a quick call was all it took to have it retrieved and tagged for later pickup (when the major winter storm had been attended to). They even noticed that the scraper in the car was larger than normal, and asked if I had accidentally left it along with the opener.

Professional, quick, Great Car … great Price…

I would love to give this location a negative 1 star but that isn’t an option. I have been renting cars from this location because it is the most convenient location for me. However, the service is EVERYTHING but convenient!
I made reservations for cars and when I arrived the options that were available were never was I reserved for. The cars were never clean. Two of my rentals had brake light and service soon lights lit at the time of rental.
I was renting cars on a weekly basis from Feb up until this past week. I received a letter in the mail saying that I was stealing and they would report it to the police if I didn’t return it within 30 mins. Yet, they never failed to charge my card.
After renting a car here for so long you would think that someone would inform me of the ENTERPRISE PLUS PROGRAM?! NOT I found out about this on my own and then after setting the account up they told me they would only credit my account from purchases within the last 30 days. However I had been renting for the past 5 months.
Every time I come to this location there is a different set of employees so needless to say the experience is never personal and no one ever knows what’s going on nor do they care.
I did get a chance to deal with one very pleasant employee and unfortunately I cant remember his name. The women at this location besides Kari are all rude, underdressed, unkempt and angry.
I will never do business with this location again and I am currently in the process of contacting corporate for several different reasons pertaining to this location. After spending about $ 1500 per month from March-​Sep this location will never get another dime from me.
I have moved over to Avis and so far so good.

Outstanding customer service and love the pick up and drop off services!

Wow. I don’t know where to start. First, I’ve been a loyal customer to enterprise and this location for quite some time now. On average, I use enterprise at least once a month. This week, was a different story. Now I know this location has staffing changes for the past few months. Normally, the customer service is good but not recently. I made my reservation on Tuesday for a rental and a pickup for Wednesday. I called the location to ask about my pick up, the representative stated that someone will pick me at up at 10am. Hour later, called again. Rep said someone will be at my location which is literally down the highway, within 10 minutes. Let’s say. Until now, 2 days later, no call and no one picked me up. I’m baffled. So, I had to call a taxi to pick me up and made a reservation to a rental spot across from me. Unbelievable and unacceptable. I normally use enterprise for my business when I travel out of state. Never had a poor experience until this past week. I’ll never use enterprise again. Sad to say, I’m choosing Avis as my new rental center which is 5 mins from my house vs. using enterprise which is also less than 10 minutes from my house. No call back, no one checked on me. I still can’t get over it but I’ll save $ 3.00 on car rental services and go with with Avis and still pay $ 7.00 for a taxi ride to get there. It’s all about the customer experience.

Enterprise is my rental car agency of choice for frequent business travel. The airport locations tend to have better and more consistent customer service. This location happen to have very poor customer service.
At time of pick up, agent did not greet me, car options and services were not provided, and the process was generally impersonal. The vehicle was pulled forward by the agent so she didn’t have to step around a puddle. In doing so, she blocked the main entrance preventing other cars from entering/​leaving, when it was not necessary for her to park the car there — she could have easily pulled it to the side and not caused me the further inconvenience of being rushed to load or move the vehicle. The office was busy, but it was handled unprofessionally and the airport locations are much busier and much more professional and courteous.
At the time of drop off, the agency was not at all busy. When I entered to office and approached the desk, no agent was present. A conversation behind the divider was interrupted, a sigh was heard and an agent walked around the divider without greeting me or making any eye contact. She typed some things, did not look up, at which point I said hello in a friendly voice and she still did not look up, said hi as an afterthought while still typing and then asked me if I was returning — still no eye contact. She told me the balance, to which I did not respond and she finally she looked up, handed me the receipt and said nothing. I wasn’t asked about my experience with the vehicle or customer service, as I am usually asked. What is the deal here? Poor management? Poor training? Disgruntled employees?
Lastly, there is not any easy way to provide the location feedback online — create a simple feedback button that can port the data to the location’s manager. There was no manager on duty or available to talk to me.

While having a dent repaired in my car, I needed to rent a car for just two days. The staff at Enterprise Scotch Plains was so pleasant and helpful. I would certainly use them again. Only one thing – be prepared to wait when picking up the car. It is a busy office, and gets backed up easily.
I have used them twice, and each time they gave me an upscale, new car (once an Infinity, and this time a Mini Cooper). When I returned the car, true to their word, they drove me to the auto body shop in Fanwood to pick up my own car.

Terrible business practice. I had made a reservation online to pick up at 6pm. I rushed out of work to drop off my car at the autobody shop, my husband picked me up and we drove to Scotch Plains. We arrived at Enterprise before closing tim (6pm), an employee saw me but went inside after ignoring me (?).Um…ok.kind of weird but I brushed it off. I went to open the door and lo and behold the office is closed. how can a company close before the times the hours of operation? Especially if I had a reservation? Especially when the employees are there and they see me? I knocked on all the doors and called the number but it went to a fax machine. I called customer service and filled a complaint, and here is the kicker. they were not apologetic or offered a solution. Their response was well the office closes at 6pm so usually 10 – 15 minutes before closing time they close out all transactions. what? Then why did my reservation go thru for 6pm?
While on the phone with customer disservice, there was another customer outside who was left confused with a rental agreement in hand and no way to hand in his rental car… I bet he was delighted to have to pay an extra day for his rental. So still in the front of the office on the phone with customer service at 6:15pm.when 4 yes count them 4 employees come waltzing out of the office as if everything is dandy. it was so absurd! Now I have to lose half a day’s pay trying to find travel arrangements because they did not stand by their reservation. If you want to waste your valuable time and money, then please book with Enterprise in Scotch Plains. If I could rate it less than a star, I would.