TD Bank

I never have a problem when I come to this bank. Usually the bank is quiet, and quick. The tellers are always nice, and they always make sure that you have everything that you need. They are very helpfull with everything. I can only remember one encounter where the wait was just too long, and I walked out. But, other than that one time I’ve always been in and out in record timing. The tellers make sure that they have everything that requested correct. They make sure that it is exactly the way you want it. They confirm over and over to make sure there are no mistakes made on their end. Also, after they’ve done what you needed them to do they always ask if you needed anything else from them. They also give you the best choices that they have in order for you to get what you need done. Which is always the same thing that you need done, but just slightly different. It really is a convenient bank because they are opened on the weekends, and they close at three Saturday and Sunday. I always feel welcome when I come to this bank.

Slow, long lines, really old computer system, places payments on hold for an extra 7 days for fraud ‘purposes” for no reason. Service reps make up things about service fees and bank minimum deposits to get you to switch banks. Maybe I should have signed on with capital one or PNC instead.
The pluses are Td’s are all over NJ.

I have issues with a TD credit card, for some reason that I don’t know every time I pay TD Bank credit card they hold my payments, I’m using the credit card for 3 years now, never a problem, I use it for business, same pattern of usage, using it and paying it, went to branch to discussed my problem and they told me that if I bring my bank account to them (i bank at santander/​sovereign bank) my problem will be resolved, because it will be deal internally, i brought my account to them and guess what, I still have the problem, and I call the bank and they told me in a very unfriendly cold answer, go and deal directly with the credit card, and to call the td credit card company in the future, not them, like saying do not bother us, terrible customer service.

This used to be my neighborhood bank. I love the customer service here. Assistant VP Mark is really nice and helpful… so are Tom and Pam. This place has the feel of a small bank with great hours. I have been here so many times with my toddler and tellers are awesome about giving coloring books, puzzles, or stickers to keep her busy. The only thing that needs improvement is drive thru. Usually I am better off going inside.