Penny Wise Propane Company

I have to make it know how wonderful this company has treated us this past month. As a customer for 13 years now, we discovered a leak in our tank. When we called they had someone out in just a few hours and by morning we had it fixed (no charge) and a fill on the way. AND though we didn’t know when the leak started… they gave us a nice discount on the fill. Very much appreciated. Highly recommend.

Best price of fuel in town but cannot speak for the repair services as far as I know I will only use penny wise to fill my propane.

I’ve been a customer of Pennywise for 14 years. I must say, after a recent repair experience I had involving my oil furnace (with whom I purchased and had install three of over the past 9 years), I am VERY disappointed with this company.
To all Pennywise customers: Make CERTAIN the techs completely diagnose the problem with your heating system BEFORE you commit to any repair work. Otherwise, they will replace random parts that may or may not solve the problem, leading to expensive and (quite possibly) unnecessary repair bills. In my situation, had the smoke test been done first, the actual problem would have been resolved the first time (failed heat exchanger), which just so happens to be covered under my manufacturer warranty. The other parts that were replaced (which didn’t even need replacing) were NOT under warranty.
The owner of Pennywise would not work with me on the prior repairs (sticking me with the bills). This shows you the character of that company, and their customer loyalty appreciation.

My husband and I love this company! This is the first company that delivers heating oil and services our furnace that we have not had an issue with.
I would definitely recommend them ! If you ever run out of oil they will come same or next day!

Don’t even think about using this company! The customer service has been nothing but horrible! The first time they came to the house Jim the technician wanted to change all my pipes for over $ 500. That was NOT necessary so we opted not to. Then he said he cant install the tank because he was missing something. He was going to make me have to call the office again to make another appointment for the following weekend. Once I insisted to make time for the following saturday, he then called somebody and had another technician come out with what he needed. He installed everything and he was ready to leave. He almost got in the car when my husband noticed gas smell in one of the rooms. Jim was pissed off and made me feel like it was our fault, but he got his stuff out of the car again and fixed it. I had 100 gallon tank installed which was used up in 10 days with 3 burners. It seemed a little odd to me, but what did I know, I trusted the experts so I had them come out to the house again to check for leaks (knowing that Jim almost left with a leak on). I asked them to not fill up the tank since I wasn’t sure what was going on and using up so my gas. We had also smelled gas just before we called them so one more time I thought it was leaking. Jim came checked everything and found nothing. $ 45 bill. When I signed up for the service with them and also when you are on hold with this company they pride in not having to call them for refills. That was not the case — December 26^th I had a full house of guests and NO propane. I called them and they told me they would try to come out that day but if not they will definitely come on Monday. I don’t remember the guy’s name that I spoke with but he told me about his mother getting had a stroke (or a heart attack) the previous week. Tuesday morning I checked the tank and it was empty. I called and the person I spoke with said they were not in my area that day and would have to wait until Thursday again to have a delivery. When I insisted he said he could try to have them come that day but it would be a $ 30 charge. Not once did he apologize or felt sorry that they messed up and didn’t deliver as promised. How is this possible? To charge me for fuel delivery because they messed up? I had people in the house sleeping in a freezing room (50F) for the holidays. After again me insisting they had Jim come by again and switched the tanks with another one that had some gas in it to last until Thursday when they’d come to fill it up. He did that. On Thursday — Jan 2 — I got a bill for 94.5 gallons, however the meter showed 20% only. I called right away and emailed a picture to Christina. She said she was going to look into it and call me back. Today — Friday at 1pm I had not received any calls or voicemails so I called again. When I asked about it the lady who answered the phone was talking to me like I should be able to know what is going on, and to shake the tank and see what is going on with the meter, or that the meter was faulty. I told her that that is why I pay them and that they are the experts and they should be maintaining their tanks and meters. Then she told me that whatever I was charged is correct because they their (I forget what she called it) other truck gauge was accurate. Once I asked when the weights and measurements last certified/​audited them her answer was «I will pick up my tank and sue you if you don’t pay it». I expect them to pick it with what they say it is a full tank and leave me stuck with the 94.5 gallons bill.
SAVE YOURSELF THE HEADACHE AND DO NO USE THEM!

This has got to be «The WORST» company I have ever dealt with. Over the last 10 months, there have been 3 – 4 different «dispatch managers», and all of them, with the exception of one, were awful anyway. Being on an automatic delivery system, they have managed to let me run out of gas 3 –4 times already, and refuse to come to fill it, until 48 hours later. (even though it was their neglect). They have no control of their billing, and neglect to update invoices correctly and then refuse to fill because of some nonexistent amount to be paid. Overall, they SUCK!!! Don’t make the mistake of wasting your time with these unprofessional and incompetent people. Doubt they will be around for much longer!!!