Batteries Plus

Thank You so very much dudes at Batteries Plus. My day was going badly when the Mercedes wouldn’t start after a nice Mothers day lunch out. :(. I got a jump and made it to the store just before closing, on a busy Sunday. The nice fella tested the old car battery and confirmed that a new battery would do the trick. One of the cables was rusted and the bolt was chipped. They recommended getting that fixed asap. Well… they installed a new battery… into the very tight German compartment and… surprise, they replaced the battery cable just because. My car started!!! Whoopie! What a relief. You saved the day. I appreciate the helpfulness and ability to make things work again.
Apparently not just humans like the store. There are two baby ground squirrels living there. One of the rodents escaped the store… then came right back through the back door. They know a good place when they see it!
Thanks again!!!

I want to thank Richard for his wonderful customer service and understanding of my woes that I had endured with ClickAway in Santa Cruz. That computer repair service took 4 days to get my laptop back to me and the problem was NOT fixed but cost me 150.00…The minute I walked into Batteries Plus, Richard greeted me with such a warming smile and within 10min. he tested my laptop and knew right off the bat, I needed a new charger/battery…Here, a computer repair shop couldn’t figure that out in 4 days but Richard did… Yes, this was very costly with the total of charges at the computer repair and purchase of my battery/​charger but at least now, I have a functioning laptop. I commend Batteries Plus for their expertise and for making me feel like an important customer. His testing was at N/​C and gave me the option to purchase from them or not. He even gave me instructions… Caring customer service felt really good… Thank you Richard…

Warranty? Forget it. I bought a $ 44 off-​brand iPhone battery yesterday, and when I opened the package and unwrapped the battery, the film wrapping ripped the connector off the battery. The connector was apparently glued to the film, obviously not intentionally. I can see that the connector is much more fragile than the one on my old Apple battery. I took all the parts and wrapping film back today. George, the General Manager, told me «No exchanges.»
I explained that I don’t want to exchange it. I want a replacement because this one’s packaging is defective. The manager told me «We only exchange working and undamaged batteries.» I pointed out that if it were working and undamaged, I wouldn’t be here. He told me he tells his staff not to sell this type of battery without installing it because people like me don’t know what they’re doing. (I am an experienced Electronic Engineer). Then he fumbled and dropped the battery, the broken connector, the film and other parts etc. on the floor. It this point I began taking pictures. An employee behind him began to smile. I guess they enjoy these little conflicts. After he picked it all up, George said when other people try to exchange these batteries after breaking them, he always tells them «No exchanges.» I said maybe they ran into this defective packaging too. He said to read the back of the receipt because it says «no exchanges». When I said I would still like a working replacement, he said «Get out of my store now, or I’ll have you thrown out!»

Was referred here by a friend in Santa Cruz. I needed batteries for two watches. They weren’t able to open the case of either watch (one I knew might be a problem) but they were really helpful in suggesting I try a local jeweler, William Clayton Greene, who was able to help me with both watches.
I noted the wide range of batteries and gadgets they stock — I ‘ll be back next time I need a battery of any kind!

Wish I could make this half a star, brought a battery in from April 2013 — no receipt, no record — no warranty and the sticker on the battery clearly shows it’s from battery plus — no attempt by the service personnel to give me any break on a replacement.
Been shopping here awhile, but now I’m through. Be wary of this place, they have zero customer service and even less integrity.

Wow, the customers service is far and beyond expectations! I went in for a new battery for my key, and the associate had trouble opening it. It took a while to open, but because I had to wait a few minutes than intended, they replaced my battery for free! Customer service in this place is AWSOME!

Scotts Valley location: my Unilocal is about the same as most folk here, very poor customer service with a lot of attitude… especially from the young arrogant know-​it all SMART ASS and the guy that;s around 90. They also try to stick you with add-​ons with without telling you until you have already paid for it… When you say something about it… that’s when the attitude comes out. You can get any of these batteries somewhere else, with good service if you need it, with out the attitude or eye rolling.

I’ve been to this Batteries Plus about 6 or 7 times, and every time I experience the same thing: The bare minimum.
«Hello, what can I do for you? Here’s your battery. See ya.»
I’m not complaining, I’m just saying they don’t do anything great, but they don’t do anything offensive, either.
Their customer service is about as exciting as… well, batteries.
(Not that there’s anything wrong with that.)

I’ll start out saying I just shopped here once, today, so I don’t know how long my new battery will last or how they’ll do if I need after-​sale service — hence 4 not 5 stars. But when I urgently needed a new 12V battery for my Prius, they were open, had one in stock, and installed it in just a few minutes (for no extra charge). Everyone there was friendly and knowledgeable, and Josh (I think) who did the actual battery swap worked carefully, but clearly had replaced a lot of Prius batteries. In addition, although I had wanted to buy a more expensive Optima battery, the owner recommended getting the cheaper Duracell which saved me $ 40. Based on this experience, I’ll drive a few miles to Scotts Valley the next time I need a battery.

Richard and Cody are awesome! I went in to get a new battery for my daughter’s watch and noticed a sign for cell phone batteries. I learned that Richard and Cody are trained and certified to replace Samsung and most iPhone batteries. It was my lucky day because I needed a new iPhone 4S battery. 15 minutes later I was out the door with a new watch battery AND a new phone battery. Best experience ever!!!

I went into Batteries Plus with my kids needing to find out how to power a toy car we were given. Turns out the battery that came with it was dying and would take at least $ 30 to replace. Needing to attempt to charge it was another $ 30 to get the right charger. The hand-​me-​down gift was looking very expensive to actually keep, but a very nice, young guy helped to check what was left on the expensive toy’s battery life, then convinced me to just buy the charger in hopes of not needing to replace the battery. I noticed the rest of the staff seemed to be very helpful with other customers around me as well.
We took it home and tried, but need the battery after all. What I appreciated most was the caring and helpful attitude from the gentleman who tried saving me money. He was really thoughtful and patient. I’ll be going back today for not only the toy’s battery but to stock up on all of batteries I need around the house and for my dying car key’s battery. This is the type of store I am happy to bring my business to.
BTW, the guy who complained about online pricing vs. going into a STORE and working with PEOPLE sounds like a real ass. I would have charged him more, too! They clearly told him they didn’t have what he was asking for and he still bought something… Then complained about it!!! Gotta love the complainers of the world; NOT. Sounds like an unappreciative, me-​first/​all about me attitude that us lucky people in customer service industries get to deal with. I’m routing for the people who actually don’t suck to start voicing all the positives out in the world… And not just on Unilocal… In everyday life.

Solar Ni-​cad rechargables found here. I found service very helpful, so maybe new staff?

Customer service is really subpar

If you relish abuse and a poor excuse for customer service, then this is the place for you. I’d probably be cranky and angry at my paying customers too, if I was a middle aged white guy stuck selling batteries for a living. These folks are clearly the retards who couldn’t get a job at Radio Shack. They seem genuine when they are helping you with a $ 100 sale, but buyer beware: although they tout a return warranty with your purchase, don’t bother trying to return it unless you want a flat out «NO» complete with verbal abuse. I was almost in disbelief at how friggin’ negative they were to a paying customer and couldn’t wait to get out of there. Save your money and get your battery needs from a reputable eBay seller. These folks clearly don’t deserve your money or your business.

We LOVE Batteries Plus. They are so incredibly helpful and pleasant. Plus they have pretty much every battery that could possibly be available. Our family looks for excuses to do business with them.

Batteries Plus is great!
They always have the batteries and accessories I need. Josh is a fantastic resource and a generally nice guy. Thanks for the great customer service!

Terrible service and staff attitude. They sold me a battery for my car after I brought in the dead one and a year later it died. Turns out they gave me the wrong battery. They said it wasn’t their fault and made me buy a whole new battery. The owner was a dick to me the whole time he was explaining how HIS mistake was coming out of my pocketbook.
Avoid at all costs because it will cost you an arm and a leg.

Great little store with excellent customer service. Bought a battery from here, had some issues with it, brought it back and they recharged it up for me and even gave me a loaner at no charge to take home and get me by until I could come back the next day after the battery was finished. recharging. They helped me to fix what was causing the battery drain issue too. Nice and helpful staff. Small location but easy to get in and out.
Good prices and a large selection of batteries of all sorts. That is basically all they carry, batteries batteries and more batteries. New and used reconditioned batteries. Battery related accessories, chargers, ect. If they don’t have the battery you need, I’m sure they can get it. They carry batteries for your car, truck, boat, RV, ATV, motorcycle, personal watercraft, snow mobile, or utility vehicle or more.

I have two cars, one of which is a 1990 Porsche that I don’t drive that often. In the cold weather the battery doesn’t do too well and I went to Batteries Plus to see what they had to say. A great guy named Richard told me how I can buy an inexpensive device that would maintain a charge on my battery. Problem solved. The another nice buy, Brian even hooked it up for me (even though the store was super-​busy).
The «Nordstrom of customer service»…I love it!
— Joe H

These guys are great!
I had my battery die after being valet parked for 4 days in a parking garage out of town. (they left the lights on) After a jump start I drove home to Batteries Plus.
I had my checkbook out & was ready to buy a new car battery, my car takes a special kind that is almost $ 300. They ran some tests on the battery, said to get a full charge on it and told me I could get more use out of it. They are HONEST!
I get all my specialty batteries here also, they even install them for me in my stun guns.
What a great, family owned business to have locally! BRAVO!