Pure Valley Water Inc.

I’ve been going to Pure Valley as long as they have been in business. Both Wendy and Mark have been great all these years.
However lugging those bottles to and from the store every week was getting to be too much for me.
David just installed my Puronics system. He did a fabulous job and a am so happy with it. As soon as I get it paid off I am going to have the water softener put in. I wish I had done this a long time ago.

I recently purchased a home which came equipped with a water softener system as well as a reverse osmosis drinking water filtration system. I received a service noticed that my systems were due for cleaning and Service. I had David come out yesterday and I was thoroughly impressed not just with his knowledge but overall friendliness and attention to detail.
David and his coworker (satchel?) did a phenomenal job at my house. They educated me on the difference between using salt versus potassium and I learned that I was wasting my money going with the expensive potassium. There is a real need to use that however my need did not fall in that category.
I would highly recommend Wendi and her team to service or install any system into your house. They’re great people providing phenomenal service at a reasonable price. Keep up the great work guys.

Updating to reinforce the 5 star review.
We just did an update to my filtration system. The old iron filter had died (again, thanks to my lousy power, which is PG&E’s fault, not PVW’s) and it was time to rebed it anyway. So instead of repairing and rebedding we replaced with a new unit, But at the same time I had them move the filters to a new location where they are much easier to get at and see. (I should have done that the first time around, but I put them where the old ones were instead. Mistake, but mine… not PVW’s.)
So they’ve now left me with a shiny new filter, a new R/​O unit — since the previous one was 8 years old and when things like that spring a leak they make a mess, and they moved my softener.
Installation was a breeze. The guys were very professional, answered questions, and generally did everything they could to make it easy.
As with my earlier review, I really couldn’t be happier with a company. These people go above and beyond for in home filtration systems!

Just a suggestion here. When a customer comes in to fill their bottles. Maybe you could ask the question… HI, CASH OR CREDIT? Not… LAST NAME ON ACCOUNT? Not all of us want your five cent off a gallon if you put money on some account. When I say «I’m paying cash», every employee and yes you the owner (Wendy) that’s always yacking on the phone seem irritated that you have to take my money and do a cash transaction. Very strange?

Pure Valley Water is an amazing business with amazing customer service. The owner Wendy makes you feel as if you have known her forever with an amazing attitude that makes you feel extremely comfortable coming into her store. The employees actually care for the customers and help every person who comes through the door. The customer service is not the only amazing aspect of this store. Their product prices are much cheaper than most competitors. As much as people say they’re just the same its quite the contrary. The quality of their product is amazing and they will give you exactly what you need. My dad actually tried buying more than what he needed and Wendy, instead of being your average business owner and shoving product down your throat, insisted he only needed the 1.5 water softener vs a 2 or 2.5. This is also not the first time we have purchased from this store. My dad actually bought his last water softener at this store the first year they were open. Since 1986 we have been customers of PVW and will continue to be for their amazing service with equally amazing products. Any of your water needs don’t think twice about it, go to PVW!

This review is long past due. I have been associated with Mark and Wendy since 2000. They sold and installed my Triple O system in 2001. It has proven to be dependable and has delivered the performance I needed in water treatment from my well. Mark and Wendy have always been there when I have had questions/​suggestions about my system. I feel that they and their staff have provided me with 6-​star service, if there such a thing!!! I would recommend them to anybody who has questions about water treatment or whatever…

Pure Valley Water are just great! We started having some problems with our well water when the water levels dropped, and they have worked very hard to sort out our problems and make sure everything works. One day we woke up to no water at all, and when it turned out to be a pump problem, Wendy arranged for a pump service company to come out. Pure Valley Water technicians came out after work hours to check up on it, to make sure everything was ok, and followed up afterwards with the the pump service company. She was also going to arrange for a water delivery, since our tanks had run dry, but we ended up not needing that anyway. They always take really good care of us, and I can highly recommend them.

Pure Valley Water is absolutely fantastic. We have three daughters and they love the «special» water. The staff are the best. They are always helpful and have big smiles on their faces.

I have recently started getting water at Pure Valley Water and have been thrilled with the service and knowledge of people who work there.
One day my daughter was interested in going to a movie that was no longer playing in SV and June helped call SC and figure out when it was playing. She then gave my 9 yo a complimentary water bottle. We walked away feeling like we had just experienced the best customer service ever in our lives.
Have connected with her again and she offers to test our water for chlorine which will be great. She is so sweet and caring (she deserves a raise — hint hint!).
Also liked working with London who gave me info on some of their big filtering systems.
Water is so important. Today I have had none since Lompico’s system is being connected to the SLVW «inter tie». Thank god I have my Pure Valley Water!

Love this place so much. Great water, super friendly service.

I think this place is a really good business. Water is friggen AMAZING. Seriously incredibly refreshing and the best ever, and I buy so much bottled water. The owner is really cool. It is so clean tasting, yet not soft or flat. It seriously is like a fine wine to me. The facility is beautiful. The staff is always beyond kind, as is the owner. She treats you with a good deal of energy and enthusiasm. That said, I would never cross her. There was a competitor who moved in across the street into her old location. I think that was rude of them. She used some serious gorilla business tactics to shut it down quick. Boarder line slit the new company’s throat then took pictures smiling over its dead corpse. I give her props for that. She’s a cut throat biz lady who did what she had to do, and I applaud it!
Best water ever!
TIP: Buy water in advance and save $. Price per gallon drops considerably.

Unfortunately I have had to fire Pure Valley Water. We ran into a situation where they performed service on my system and left it inoperative. They sent me a bill for more than $ 600 in repairs without checking with me first. They charged me for a part that didn’t need to be replaced, and were about to charge me to replace my tank when all I really needed was a single O ring replaced.
For whatever reason, we started to run into issues over the last year and a half. I don’t know the reason. I do know the company really tried to do a good job and they eventually got my system working perfectly.
For me, it boiled down to feeling like my business was being taken for granted. I don’t think they want to operate their business like that. I did give them lots of opportunities to correct, and in the end they did come through. But I don’t have the trust I once did. that’s the most important thing for me

Pure Valley Water of SV is wonderful! I had been concerned about the water at our new house, especially since my 2 year old was drinking it. It went through our refrigerator filter system but still had a funny taste and some occasional sidemen… gross. Not too mention the hardeness of it was ruining my fixtures and my clothes felt starchy after washing them.
Anyways, they came out and installed a full softener system and also a reverse osmosis drinking system, and it made an absolute night and day difference! Excellent fast, friendly service, its a family owned business, and i don’t think you can put a price on knowing the water your child is drinking and bathing in is safe!

We love our home system from Mark and Wendy.
Best tasting water you can buy.
and Ricky, their go to mechanic guy really knows his stuff.

Pure Valley Water put in our home soft water/​filtration system and we couldn’t be happier. We shopped around and this company gave us the most for our money. The installation was timely and professional. We definitely recommend Pure Valley to our friends and will continue to do business with them. Terri

Love the wonderful service at Pure Valley Water!
I’m in there almost weekly to fill up six 5 gallon bottles. Our water at the top of Whispering Pines isn’t fit to drink. Using Pure Valley water, our coffee makers don’t calcify and the small appliances don’t gum up.
Everyone is always so helpful. Wendy is the BEST and always helps me out to my car and loads the full bottles.
I’ve also bought all my water crocks and stands from Wendy and several water bottles. Keep up the good work!

I just love Wendy — the owner of this place! Anytime I come in she is paying a close attention to all our water needs. She and all the girls working there are great with every single person who walks through the door. Extremely professional, sharp, knowledgeble and experienced. They know every single customer by name and it tells a lot about the business ethics:)
A weekend before the last major winter storm we’ve lost our water heater and placed an order for a tankless water heater thinking it’ll be installed on Monday. Then on Monday the storm hit and we were stranded in the house without power and hot water and closed roads and two little kids. The storm was going strong all week long starting on Monday and I had no expectations of anybody getting to our house for a week. Long story short — the service crew from Pure Valley water came on Wednesday — as soon as they found an access to our house and replaced the broken water heater for us while the storm continued and it rained and hailed on their backs while they were working!
I am very thankful we have such great people running such well managed and maintained business in our community!

I am a local resident of Scotts Valley and have been doing business with Pure Valley Water for 13 years. I always receive exemplary service from the cheerful staff. The store is spotless, the staff is professional and knowleged. The group of technicians who actually come to my house to service my equipment are courteous and always remove their shoes, which is a refreshing change, to say the least.
Thumbs up to Pure Valley water!

Without getting into specifics, -‘Pure Valley Water’ is a greedy company that will overcharge you at the drop of a hat.
Make sure they are VERY clear with you UPFRONT regarding price for any work they are going to do. ‘Wendy’, one of the managers, uses fear and hard sell tactics to manipulate you into bigger purchases. When you confront her about ‘gouging’, she’ll try to justify it by saying, ‘Well we aren’t a big business’…well, I don’t own a ‘big business’ ether to pay for your overpriced services.
They are not a pleasure to work with.