Transporter Auto Services

I had to ship a car to Hawaii. It started out good, but then hit a small hiccup. I was on a deadline and I THOUGHT Linda Richards did not follow through on her promise of an emailed invoice. I even left a «not so pleasant» I won’t be doing business with you VM. However, the next morning I received a call from her and she explained that she actually did send it but it didn’t get to me. She then kicked it into high gear and in less than 8 hours, I had the whole thing done and at the Port of Seattle ready to be shipped.
Unlike Kathy G, my communication with Linda was the same excellent service after the fact. I needed more info and proof of shipping, which she happily provided, even though it meant extra work for her and her billing department.
Thank you Linda, and if you need to send something to Hawaii, give them a call.

I went to them only because Matson said they do a lot of business with them when I asked their advise.
I initially spoke to Linda and felt she knew what she was talking about even though she seemed a bit sharp on the phone.
In the beginning before I booked it with them I felt the communication was good.
Then after we booked and paid (you have to pay all up front.) I felt differently. I was
not happy with Linda. I asked her a question three times in email, even pointing out
in the third email that I keep asking the same question and she still would NOT answer. As soon as the car was dropped off with Matson and I emailed her she NEVER responded to me again. I felt like they got what they wanted and did not need to communicate further.
I did speak once to Zoe on the phone (in the beginning) and found her to be professional and she followed through on what she said she would do for me.
The bottom line for me was that the car arrived undamaged.
I would NEVER use them again nor any middle man as they are just that.

Worst communication ever. Used this company to send my car to Hawaii from the mainland and not only was my car damaged, but they are horrible at following up with emails. I would not go with this company ever again.

How do you like this from the reply to my BBB complaint — they don’t have to carry insurance on your vehicle because
«We are freight forwarder and by law we do not have to carry car insurance on freight we do not transport ourselves.»
Great. And so if the subcontractors deny responsibility, you will be SOL. Contract directly with Matson. We moved our truck with them and they drilled a hole thru the tire (blocking) but owned up to it. Of course we had to drive from Seattle to Portland to get that particular tire but they did pay for it.
Then again, maybe the damage to my car was from the land transporter. I just did not want to drive a 1989 Mercedes roadster cross country. But if the trucker swears they picked it up damaged and denies responsibility, again, you will be SOL.
Avoid this company