Big O Tires

A couple of weeks ago I ended up with a flat tire. Since my car is brand new, I took it to the dealership to have them look at it to see if it could be repaired. The dealer said it couldn’t be fixed and said I would need to buy a brand new tire. The cost was going to be $ 200+. I couldn’t afford that so I left with the donut on my car. Big O Tires is directly in front of my condo on McDowell so I decided to stop there on my lunch hour to see how much they were selling their tires for. John Rivera was very helpful and quoted me the cost of the tires. John also suggested he look at the tire to see if it could be repaired. I told him what the dealer told me that it couldn’t be fixed, however he suggested that they take a look at it anyway. John came back and said it could be fixed and they were already working on it. The car was finished in no time! John and his crew saved me $ 200 +!! They went above and beyond to help me out! Thank you — you have a customer for life :)

Had oil change done on my girls car. A few people there with the special they have for $ 16.95, but still got me out just over an hour. I expected to wait longer with everyone else there. Good job guys!

Very friendly gentleman at front desk. Service is very prompt, and service affordable. I will be a repeat customer.

Matthew Mason — Tire specialist and technician at Big O Tires was there for me in a Big O way! On the 101 I ran over a sharp object with all the work being done and my run flat tire was trashed, ripped up and useless. In a panic I pulled off the freeway and saw Big O tire at 7630 E McDowell RD. Pulled in as they were closing. Mat, after the shop was closed garage doors down. stayed after to place on my vehicle a loaner tire to get me home and then later gave me a great price on new low profile tires for my 2010 BMW 328i convertible. Who does this? Really?
Mat and Big O you have a loyal customer now. Thank you for being there when I needed you the most. All I can say is wow! Ask for Matthew Mason he knows how to treat customers. I run a facility with over 250 employees and we can only dream of guys like this to hire that care. This is an accurate account of a true life situation. If you don’t believe it, you can email me at
if you find this hard to believe today when «nobody cares.» Thanks Big O Tires. Hope you take care of this guy. (please don’t send me spam. thanks)
D.White

Another great experience filled with professional, courteous, prompt, friendly, and honest staff. I am always greeted with a smile and addressed by name. During my last visit they were ready to pull my car in for service before I even stepped out of the vehicle! Matt Mason, thank you for all of your assistance, helpful suggestions, and understanding the need for accuracy and urgency. Big O is definitely my «neighborhood» garage.

I live just down the road from here. I needed an alignment, and my neighbor suggested I go to Big O. I called ahead, and they said they could take care of me right away, so I brought in my van. The staff at the counter were very pleasant, and answered all of my questions without sounding condescending (as other shops have).
Overall, it was a very pleasant experience, and they have a customer for life!
*special mention to the counter guy (Dan or David??), he was very courteous and helpful.

I would strongly recommend scottsdale big o tires to anyone that needs help with their cars. They have so much knowledge in service and tires! Great ppl! Great environment. Dave will tell it to you staight. The employees are honest a very helpful. They treat you like a king!

Another great experience at this Big O Tires. Had my oil changed today. Got us in quick and didnt try to sell me stuff I dont need. THANKS GUYS! Your great!

I wish there was a 0 stars option here. I have been bringing my Jeep to these guys for a year, being military they say they will give you a free oil change– I’m unsure they actually change your oil and they for sure do not rotate your tires or check your air pressure like they say. My fiancé had a tire blow out there a week after getting her car serviced and the place she took it to says her tires were never rotated. Also told me they’d fix my oil leak and I would pay what they quoted me for it and they never actually fixed it. Lazy people and lazy service. Will never get my business again.

I called to check on a comparison price because discount told me I need 4 new tires. I had a nail in my tire and they told me they couldn’t fix it at discount, and that it had to be replaced that day! When Dave answered at Big O he set my mind to ease. He let me know the information they told me at discount wasn’t accurate. I went down there, they inspected my tire and are currently patching my tire! HIGHLY RECOMMEND!!!

I purchased new tires and an alignment at this location. They were helpful in the selection process (I am a picky shopper when it comes to upgrading my car) and were very aggressive on pricing once I made my choice. Plus, they bent over backwards more than once to help me out after the sale. Example one: my car took a little more work than anticipated for the alignment, so they worked past their closing time to get it right without complaint. Example two: I called them when I picked up a nail in one of my tires, and they squeezed me in during a very busy day to get it repaired and to rotate the tires. Before this purchase, I had primarily used discount tire in the past. I went with big o this time based on a recommendation from a friend. Unlike some of my favorite retailers, they have the right equipment to do proper road force balancing on the tires (costco and sams did not, hmmm…) and have an in house expert for alignments. Plus, they provide great pricing and excellent support after the sale.
I can’t comment on their other repair/​maintenance services, but I would not hesitate to recommend this particular Big O location for tires. Thanks, guys. You’ve earned my repeat business.

Had my oil chnaged there today! great bunch of guys, fast service and great pricing! thank you Big o Tires for getting me in so quick!

Waited an hour before they told me anything about my car, then it was the typical upgrade schpill. Terrible.

It’s really sad to see someone make fun of someones appearance in their review, and just goes to show that people only want to complain when they have something negative to say. I was quoted for front and rear breaks a few months ago when I had my oil change, I came back over the weekend to have the breaks completed and found out that I only needed the front after all, and had all the fluids flushed. I received a greater discount than the coupon online, and David was friendly and kept everything quoted as last time I went in. These guys are always very nice and friendly and deserve respect just as anyone else, we’re all adults here, let’s act like it.

I went in here, and the staff was very friendly, very efficient and I was out of there in less than 45 min., for a walk-​in appointment! This is the only place I will go for oil changes!

I have used this particular Big O Tires 2 times in the last 7 years. I have always had an enjoyable experience. The Denny’s across the street is a great place to hang out while they are changing your tires. Much better than the tiny lobby they have. Also, just like any other auto shop they will call you multiple times trying to up sale repair work. I only ever let them change or rotate my tires.

The tread was worn on 3 of my tires and they were all different makes. I came in to big o and got the lowest quote I’ve found on a set of 4 brand new tires. Also, my technician, Wayne, was really informative and friendly. I had a great customer service experience and didn’t feel swindled or misled.

Update: David boger is the manager here, he said and I quote it is «irrelavent» they damaged my property when performing a simple tire mount. They go above and beyond to make sure you never do business with big o tires again, at least they’re good at something.
Horrible. Do not go here. They damaged my wheels and refused to offer any help, going as far as lying on the Invoice and getting me to sign it to help protect themselves.
They treat you like garbage

Had a nail get stuck in my new 3-​month old tires (not from Big-​O) and it blow out relatively slow while going 75 mph on the freeway. Pulled off and searched for a tire shop in Scottsdale and to my luck there was one just off the exit.
Arriving just minutes before they closed, Jeremy quickly assessed my situation and had me wait, but not before making sure I was offered something to drink. In a matter of minutes, the bad news came that I had driven on the tire too long and it was not repairable. Knowing that I had a warranty (not theirs) on the tires, he pulled off the tire and gave me a good spare, and I mean a GOOD spare to compliment the other three new wheels.
When I went to pay for it, it was complimentary saying that he just wanted me to get home safely and get my other new tire one.
Well, I made it home without further incident, so thank you, Jeremy. I have a girlfriend that lives by you and she will be coming your way.

I went to Big O to get an estimate for some work my car needed, brakes and a timing belt. The price was much lower than the 2 other estimates I received. I dropped my car off and they gave me a ride to work. I picked it up after work. The price was what I was quoted and the I am very satisfied with the work they did. The staff is great and
greet me by my name when I come in. I will recommend them to others.