Cactus Mailing Company

Was a little nervous using Cactus after reading the two negative reviews, but we had a great experience. The quote was accurate, printing quality seems to be great, obtaining and editing the mailing list was an easy process, and we didn’t have any issues. The employees that I’ve dealt with are friendly and helpful.

This place did me wrong. They are a «mom and pop» shop who tries to act bigger than they are. The equipment they use is cheap and out dated. They are awful to their customers and their employees. I wish I would have steered clear of this company. I hope this review helps…

I’ve used this company for direct mail and some printing for 5 years. Customer service is not a strength but they have often done the job well. When things go wrong, don’t expect much. A couple years ago I had them mail out 5,000 cards. Many of the rejected cards (by USPS for vacancy, etc.) were poorly printed and badly smudged. They refused to do anything to compensate for the poor quality. I gave them another chance. Recently I paid them to design a postcard. I wanted to print some more with some minor changes (new address and telephone number). They refused to do so unless I paid a new design fee — as much as I paid the first time. I objected to being overcharged for 5 minutes work of «design.» They insisted that I had to repay the design fee in full. I’ve finally had enough of Cactus Mailing. After 5 years and tens of thousands of postcards, they couldn’t have cared less about me as a customer.

I have used this company several times now to do mailings for me and they have been great. I love the designs… tried three, found one that works great everytime.
The response on communication is fantastic. Very fast.
The mailings go out on time and without hitches!