Chapman Dodge Chrysler Jeep Ram Scottsdale

I had the absolute pleasure of working with Brandon Watson in the sales department at Chapman when we recently purchased a new Town & Country minivan there. I applaud his caring manner, fairness, patience, efficiency and professionalism in making my car buying experience a truly positive one. I left the dealership completely satisfied and would highly recommend Brandon to anyone interested in purchasing a Volkswagon or Chrysler vehicle.

Rude service manager and unhelpful staff. Steer clear of this place. Will never service or buy another truck from them again.

Best transaction ever. I went true the Internet department and got the deal of a lifetime in less than 2 hours. In and out in no time (car selected, no negation, credit approval and drive off). No hassle, no money down, no BS, just straight talk and boom! Love my 2016 Jeep Unlimited 4X4 Rubicon. Thank you Erick.

I had the pleasure of working with Reeve at Chapman Dodge. He treated me with great respect, was easy going and listened to what I wanted. He has worked there a long time and he knows his stuff. I would highly recommend this dealership and ask for Reeve when you arrive. He will treat you well. He is honest and straight forward.

My experience purchasing my new 2015 Jeep Wrangler was all in all good at Chapman. My review is specifically based on the time I spent with my actual sales reps. I had two. I meet Craige and Sonny when I came in to test drive a Jeep Wrangler Model I saw on-​line. It was a manual and it was so new they had not even taken it off the transit trailer yet. So I drove a similar model the first day. I told them I’d be back later that night and gave them my cell info. (which I was entirely hesitant to do,) but they didn’t hound or harass me to come back or blow up my phone at all. I actually contacted them to set up a test drive the vehicle I wanted, and since it was not on the lot, we set up a time to meet, and Craige and Sonny arranged for it to be at the dealership the following day. After taking the 2^nd test drive, in the actual Jeep I had been looking at on-​line, we started negotiations. I had done a lot of research on this vehicle and feel like I was treated as a respected customer vs. my normal treatment, blonde female who doesn’t know what she is talking about.
I definitely had a good time working with Craige, who was not pushy, very funny and kept things light. Using my name when talking to me as opposed to failing to remember my name. He also offered a great deal of comic relief to break up the mundane waiting time in between finalizing all the docs. Craige was my actual sales associate, but his partner Sonny also helped with the questions Craige didn’t have absolute answers to. Sonny was very calm, cool and collected, again, not high pressured.
Craige and Sonny both offered their cell #‘s so I could text them with questions and since I had to go back to the dealership to fine tune a few items in my new Jeep. They would always touch base with me and make sure our appt. times were good to go. If one wasn’t available the other was there to help me. I felt like they hadn’t just sold me a new car and the deal was done; They actually followed up to make sure everything was in good working order and I was happy with everything. They told me to come by any time with my questions or concerns. They were both attentive and helpful. They worked hard to answer my questions and help me get in to the Jeep of my dreams. They work as a great team together!
Days later, after noticing I had not received the free gift my model came with, I simply texted Sonny and Craige and asked if I could come and get it. Once they had the gift ready for me, they texted me, I swung by to pick it up, had a few more questions that they cleared up and I was on my way. No waiting around, no gimmicks, like I mentioned above they hadn’t just made the sale and were done with me. The manager remembered me! Jim saw me in the lobby picking up my gift and said hello to me. I wasn’t robotically asked if «had I been helped yet?» by him. He genuinely knew who I was. A small hello, how are you? goes a long way these days. Especially since it had been approx 2 weeks after buying my Jeep that we saw each other.
The only reason for not all 5 stars would be that I could have negotiated with Jim (sales closer/​manager) slightly better, but out of the eagerness to buy my dream Jeep, I think I let them get the best of me. Not taken advantage of, becasue I am still happy with the deal I got. There’s not a ton of wiggle worm with Jeep Wranglers since they hold their value so well. I knew that going in to the negotiations. So they all were just doing their job. Jim threw in a year of free maintenance and gave me his card if I had any issues. Sonny and Craige told me that so many people don’t utilize the free stuff Jim offers his Chapman customers. They told me to come in and see them and they will take care of me. Even car washes if I needed them. I will utilize them too!
To the other reviewers who gave bad reviews, I have to say to them, I have been in way worse dealerships, with very high pressured sales people, had to walk out on several negotiations because of the high pressure sales tactics and pricing was so ridiculous and so far off. I also did my homework on Chapman using Unilocal and other review sites to make sure I was purchasing from a Jeep dealership I could trust in the long run. Chapman had the best reviews of all the valley stores. I don’t think many people find buying a new vehicle a great experience overall. So to find a car dealership with 5 stars period, is hard to come by. I didn’t go to Chapman to review them and give 1 star on their cold coffee in the waiting room, but to each their own.
My total experience was great, friendly sales team, and everyone was helpful– All in all I felt like everything worked out and I would recommend my guys, Craige and Sonny, to anyone I knew in the market.
Tip: If you are in the market to buy a new vehicle go on a rainy day to get extra special attention and a faster car buying experience!
I Love my 2015 Jeep Willy from Chapman Chrysler– Jeep :D

I wanted to order a custom Chrysler 300S and had a lot of problems with other dealerships (i.e. changing prices, rude salespeople, incorrect info on rebates) so I tried Chapman in Scottsdale. I dealt with Randy Springette and he was great. Took the order just as I wanted it, got me a good price, assured that I got all the rebates and financing available. The car was delivered as promised, on time and with no hassle at all. Even the financing guy, who knew I was in a big hurry, did his job efficiently and with no pressure to up sell anything I did not want. I would definitely return to this dealership for another car purchase.

Great customer service and they really took the time to help us. Great job Al, Brandon and Reeve.

Hi all, I was just visting Scottsdale, Az. and thought I would get my car serviced. What a great decision, I happened upon Chapman Autoplex.
This is a great team of employees, no pushy salesman here everyone works in harmony to please the customer, two guys worked with me to see that all was taken care of Pat Hofer and Nick Aliakbar are tops in my book, this was a no pain purchase.
If you are in the market for a vehicle take a chance and stop by you won’t regret it.
Happy Trails…

I experienced TWO young men today by the names of Richard Leuvano and Rudy England! They were BOTH helpful and professional even when it meant that neither would get to sell a new vehicle to me.
I appreciated both of their enthusiasm for their job as well as their knowledge of the Jeep line.
The reason for my visit to Chapman today was a service apt on my 2013 Wrangler Unlimited. AND I MUST SAY that DAVE FLORES is SUCH a DELIGHT! He shared with me today that he has 30+ years with Chapman as a service guy! WOW! I hope they pay him OUTSTANDINGLY! He deserves it :-) He keeps MANY customers happy. Me being one of them!
Sincerely ‚
Krista

My service, as always, was great.
A big thanks to Dave Colwell. He is honest and has a great sense of humor. I will always bring our truck here — ask for Dave Colwell and he will take great care of you!

Scott Grimes is a very professional Sales Associate. He treats his customers with respect and gets back to you very quickly to work numbers. After being treated so poorly by other dealerships I really appreciated Scott’s time and patience. I would have bought a second car from him but unfortunately we went with another Make. Definitely ask for him of you are going to buy a car here.

Easiest most straight forward car buying experience ever! I first dealt with Frank at Chapman Jeep via email. Then discussed my needs and wants for a new Jeep via phone. Frank was very honest and friendly. He listened to my needs and concerns and genuinely took them to heart. Within a few hours he had put together an email with links to 3 vehicles that fit my list of requirements for what I was looking for. He gave me a hassle free out the door price, while breaking down the purchase amount, tax, title and license etc. Once I was happy with the price, numbers, and selected the vehicle I was interested in, I then went into the dealership. I was greeted by Richard (Frank had the day off). The paper work and details were prepared and ready when I arrived. We took the Jeep on a test drive and then finished the buying process. While I was finishing all the paperwork and payments with Nick (the finance manager), the Jeep was being detailed and prepped for delivery. They were very aware and respectful of my time and did everything in a very timely manner. Nick was fabulous as well. He too was very honest and straight forward. All the numbers I had be quoted were honored. There were no hidden charges or fees. Once the paper work was all signed and complete the Jeep was completed being detailed. The gas tank was filled up upon delivery. Richard then walked me through the entire vehicle, showing me where everything was located, what buttons were for what, as well as setting up my phone with the Connect system etc. He made sure that all my questions were answered. As if that wasn’t enough, Richard and another employee drove my Jeep home for me (since I had a vehicle at the dealership). That was a nice surprise that I didn’t have to return later that night or the next day with a ride in order to pick up my new car. Overall, everyone was amazing. Very friendly and honest and easy to work with. I really felt I was valued as a customer. I would recommend Chapman Dodge. Jeep…(in Scottsdale) to anyone looking at purchasing a new vehicle. It truly was a painless, stress free experience. Who actually says they enjoy the hassle of buying a car? Well, I can honestly say, there was no hassle. It was very enjoyable! Thank you again to Frank, Richard, Nick and the rest of the team at Chapman Jeep!

The team at Chapman Jeep was nothing short of amazing. They made the car buying process so seamless and enjoyable. I did not feel pressured or forced into anything. They took the time to find exactly what I needed and even showed me all the features after I purchased the car. I am in love with my new Jeep and would work with them again in the future. If you need a new car, these are the people to see!

I have been in need of a new car for a while but could never seem to get one, but Anthony Stissi and his team at Chapman Dodge Chrysler Jeep worked out a great deal and got me into a new Durango. I absolutely Love it! If you need a new or used car please go see Anthony!

If you need a new Jeep, you must see Randy S. at Chapman Dodge Chrysler Jeep. I’ve purchased two Wranglers from him. One back in August, which I loved but unfortunately got totaled, and the replacement just today. I genuinely cannot express how great Randy is at making you feel like a valued customer. He is professional, honest, and worked hard for me both times in order to get the best value possible for my brand new vehicles. The dealership is clean, organized and seems to have its ducks in a row.
A lot of the negative reviews on here are due to price, issues with contracts, etc. but honestly, that’s at the fault of the owner of the car not the dealership– read before you sign, people. Anyhow, if you’re somewhat educated, willing to negotiate and to be flexible, there is no reason why you’d be disappointed here.
The only reason I gave four stars instead of five stars is because both of the finance guys that I dealt with were a bit subpar in the customer service aspect, and that when I call here, I can never seem to be directed to where I need to go.
I love my Jeep, and plan on doing business with Chapman and Randy in the future.

My sales person Scott was the best! Called him told him what I wanted he gave me a no BS price and said come on down. I got exactly what I wanted and the sales manager closed the deal and was very amicable. The financing dept was top notch if you want a great experience and low pressure sales go see them they will exceed your expectations

Pros: Factory service and parts, they maintain your service history records
Cons: Somewhat expensive (no surprise)
I bought a used dodge 4×4 and took it into Chapman for a 70,000 mile service, as well as a later AC issue and battery. It is no surprise that getting service done at the dealer comes at a price premium. However, having first hand experience in a auto shop, there is something to be said for mechanics that repetitively work on the same types of cars and trucks. You could take your car to a random shop with a cheaper hourly rate, but there is a high likelihood that the mechanic will not know the best process for removing and replacing parts. Imagine a lot of pry bars and hammers.
Cars are like puzzles — I prefer the mechanic working on my car do the same puzzle every day.
Also, in the event you sell your car, Chapman will print out your service history, which arguably increases the resell value.

I wish I could give them 0 stars. I have never been so disgusted. I don’t know where the people there learned their customer service skills but they need to relearn them. The service department is horrific and if you want to seem like your time, money, and vehicle are worthless then this dealership is where you should go.

I have to give this rating. When you buy a vehicle at this location, don’t go with CAR FAX report shared by this dealer. They carry vehicles which has accident history and make sure you check AUTOCHECK as well.
I brought used Chrysler Town and Country from this dealer and they persuaded me to buy this vehicle some how by agreeing to my terms. Later next day, i got a call from my credit union saying the vehicle I brought has an accident history with in AUTO CHECK.
I went back to the dealer and it was a great hassle which you can’t expect. I ended up buying a new vehicle on dealer teams paying way beyond actual price of the car.
i do not know whether this is a trick from this dealer. Do not do your business with this dealer especially don;t go with Sales Man Frank and Dodge Manager GILBERT.

Ok, I think I can speak for the majority of new car shoppers that while it is always an exciting process it is equally exhausting and never ending. I have bought two cars from Chapman before already and this is my third. I approached things differently this time and went through Costco to put me in touch with their certified representative at Chapman who is Michael Strickland. I cannot say what an awesome, simple and easy experience this was. Michael immediately sent me an email with what the bottom line was, asked what I wanted, did a search and couldn’t find a new 2014 Durango R/​T with what I wanted anywhere near by. I went in to see him and 30 minutes later I was out the door with the order placed for exactly the car I wanted at a really fair price. Simplify your life, use the Costco Auto Program, contact Michael and have him help you get the car you want. Done.
Thank you Chapman and Michael.