Classic Car Spa

Save your money. Do it yourself. Got the «Supreme» car wash ($ 25). Left with dirty interior window in back (guess they didn’t want to climb in the back of my TRUCK), dirty rear tailgate, and brake dust left on my chrome wheels. Flat out lazy work for the money.

First time having my car washed here. The workers don’t know how to drive cars. Pulled my car up while the handbrake was on. The entire dashboard not even touched… dirty. Dried soap on all the windows. If I had inspected the car before tipping them $ 5, it wouldn’t have even been 50 cents. First and last time. TERRIBLE!

Terrible terrible terrible. Rude employees, poor service, bad quality, high prices. The only good thing about this place is the exit.

They get you in and out fast and do 48 hr rain checks! 100% hand wash and hand dry. Sometimes there are still water spots so I deducted a star but I feel like that happens almost everywhere.

I typically don’t write negative reviews. I’ve been using this car wash since they opened. In previous years they were pretty good. In the last few years the service has consistently become less than desirable. The reasons for this review: slow service, still dirty windshield, interior still showing dust on the dash, and bugs still on the grill are all recent issues. My last experience was the final one. I had left my pre paid card in the other car (which has happened a couple of times in the last 9years) previous times the management had no problem helping me get the info needed to process the transaction and were happy to do so. This latest time was a negative experience with the manager. He was irritated to have to take the time to look in the computer repeating several times «they have to have their card». Maybe using the computer was a struggle for him. He insisted he couldn’t find where I had prepaid. I paid for another car wash. I realize I should have the card and I will make it a point to have next time yet his customer service skills were very low. When I use all of my prepaids, I will not return to this car wash even though it is convenient. Not worth the money we pay and service lacking.

Enjoying my nice clean car. The service was great, thank you Art.
They offer on sight windshield repair service, calling insurance to approve while you are at the store. I had two cracks. One was fixed flawlessly and you can’t even see it. The other spot was a bit more challenging.

Perfect for lowered cars and high end vehicles. Gotta love the E85 at the pump. This place doesn’t get any better.

No I don’t want a windshield., detail, oil change or anything but the car wash. So frustrating here.

Do not go here. I live only a mile north and drive 15 miles south to get my car washed. They get paid to up sell you. And are so pushy that you just about get into a fight or just give in. And all the times that They have done my cars they do a bad bad job. It’s like buying a used car they beat you up so much. Pleas do yourself a huge and go somewhere els.

The actual car wash is good, but the customer service at the start of the process is not. Too many people trying to get the customer to buy more services — glass repair, carpet cleaning, etc. I’ll ask if I need these extras.

The first couple of times I came here I had no issues. But as I keep coming and giving them more chances, I just keep getting more frustrated. I will say that their customer service is great and the man offered to give me a discount on some detailing I might need. But, every single time I leave, I end up having to wipe down (and scrub) my own windows at home.
Today there were spots they had made on my Windows that weren’t even there before! Another time, the drivers seat floor mat was filthy and I had to point out to the man that he hadn’t wiped it down. I’m done paying $ 25 for a car wash when I end up having to wipe it down myself when I get home. Don’t waste your money here.

I’m so bummed… I was expecting great things from this car wash, as it was recommended by the local Tesla Service Center. I’ve been a couple of times and today’s visit was the straw that broke the camel’s proverbial back. This is the «recommended» car wash that Tesla sends it’s clientele to… They do a sloppy job. Finding a decent car wash in the Valley of the Sun is far from easy. I think I have tried all of the ones within 10 – 15 minutes of my home. Unfortunately, this is not going to be my go to car wash.
The idea of every car wash being a hand wash is a major plus. The idea of my car not going into a track and jeopardizing the rims is a major plus. These are the 2 main reasons Tesla recommends this car wash to it’s owners BUT… seeing how sloppy their work has been for 3 washes in a row negates EVERYTHING.
When I asked for the manager on duty after the 2^nd wash, he rudely apologized and asked me if I wanted it cleaned or refunded? I chose cleaned… funny how that was the only way to actually get my car washed. I just took my car in the other day and everything looked fine on the surface… The water streaks from a nasty towel on all 3 mirrors was bad. The water streaks all over the rear window was bad. The lack of removing SOAP from the rear of the car was pathetic. The dirt and bugs on the front windshield and nose cone was unacceptable.
I hope that a car wash sees the deficiency in the marketplace and comes in and fills this void by providing a good car wash that is priced correctly and not trying to make its money by upselling windshield repair or a detail.
I am very disappointed in CLASSIC CAR SPA located at 22 111 N Scottsdale Road.
Overall, the car wash is nicely tucked into a clean gas station and conveince store. They have a ton of stuff inside their location. The free wifi is a nice touch but unfortunately it doesn’t reach the outside seats where most clients await their somewhat clean cars.
I would love to be dead wrong on this review but I’m not. Buyer beware!
The location is conveniently located just north of Grawhawk and E Thompson Peak Pkwy. My experience with management is that they are way too young and immature to be in a position dealing with the public. Damn, I just got OLD!
If you are reading this review and you know of an alternative car wash, please feel free to share~

I agree with ever one star on here. Time, quality, customer service are all a joke. Classic bait and switch, pay something always expect to pay more. Don’t even bother to complain. The «manager» David is a total incompetent buffoon. It’s amazing this place is in business with people like this running the place. Take your money anywhere else! You would be better off with a garden hose.

I went here for the first time to get an oil change and car wash (heard about them through Groupon when looking for an oil change). The local car wash I used to go to closed, so I was excited to possibly find a new «go-​to spot». The oil change was super fast and easy. However, I was disappointed when they refused to do a free wash, as they normally do with oil changes, because I purchased through Groupon. Not a great way to welcome a possible new customer — I won’t be returning.

Actually minus stars. GO ELSEWHERE. First time at this place & will not return or refer. I was actually bullied and harassed by Rico when I told them that they did a very poor job detailing my car.
I paid for a Car Detail with wash, buff & wax and ended up with a horrible, sub-​optimal basic car wash that cost $ 100. When I checked in I even told Rico about the specific areas that needed more attention, and he just brushed me off and said «ok, ok, it’ll be just like a brand new car» & that was before he had me wait for several hours. I commented to him that it got hot waiting in my car so I stood outside beside it; 3 other people arrived while I was waiting too. I actually did a quick clean/​clear of my car before bringing it in. When I picked my car up the mud guards were all muddy, the entire back area was not wiped or vacuumed. The specific area that I pointed out, was not touched, they did not clean my drink console either. I let them know that I was completely dis-​satisfied. I had to actually take a towel and do it my self and show them how to do a quality job. A car detail means that you get between every crack and crevice that’s why it’s costly. It’s not just a basic car wash, I could have done that myself. Granted, I could detail my car much better than they did. What a waste of money and time. Shame on me for being naïve to think that the person who checked me in and the person who sold me the service would make sure every thing was done, that was promised. Rico made it a point to tell me that the person who sold me the service was no longer working there & there’s nothing they can do and that he was not going to give me anything. Granted, I was not asking for anything — at this point I was so upset that I wanted them to finish vacuuming & wiping my car so I can get out of there. Rico was very cocky & smug. Manage to tell me that I only waited 30 seconds to check my car in and when I told him it was much longer than that, he argued and sarcastically said «oh, well then a minute & you can see the video cam»… I told him that I was not sure why he was called over and that he can leave since he was causing more tension and making a high tension situation worse. He told me he was not going to leave and made sure he stood taller & looked down on me with his arms crossed — with a condescending smirk, as if to mock the situation, knowing that he’s much bigger than me and that I can not do anything but to verbalize for him to leave. Even his other workers were telling him to leave since he was making the situation worse. I kept asking him to leave and told him the other guys were taking care of the issue and expressed all he’s doing is making it worse. What a bully, I’ve never been bullied at a service place and surprised that Michael Grimes allows his employees to harass the clients like Rico did. When I asked Rico for his manger’s contact information, he remarked, «like I’m going to give that to you. I had to actually go inside, to the cashier, and ask her to call someone to have Rico removed from the area so I can stay with my car. There was a manager, David, on shift as well, he was called to ask Rico to leave and even then Rico gave that manager push back to leave. It’s a shame that he hired a male, can’t say man because a real man would not bully and harass a woman that is about 12 inches shorter than him. I bet he wouldn’t do that to a man who’s the same height as him. Rico was very unprofessional… as you see in all their reviews, Tigra C, Jessica S. Philip R., Christopher C., Chris H., Tony S. and more… several people were disappointed in the service, more so the quality of work, that was lacking. Of coarse I’m going to express that. Now again, I’m not sure why he was called over because I was already expressing it. The manager David told me he would get a hold of the operations manager, Michael Grimes, and let him know that I would like a call, regarding this matter, especially the harassment that Rico gave. David said he would definitely call me the next day, he did not call me nor did Michael Grimes. Horrible experience, certainly glad I wasn’t alone, I’m sure if I was Rico would have been more abusive than he already was. I recommend go elsewhere the place needs to start weeding out those who have been there too long and can’t manage to do the job right or handle matters when clients are not satisfied. Very poor management here.

They were never fabulous, but they are now even worse. So when I first moved to AZ, 2 years ago, I got a new car and decided to keep it clean with regular washes. I happened upon a Groupon for this place: 3 Supreme washes for $ 25. Sounded like a great deal being that 1 Supreme wash carried a $ 25 price tag.
1^st visit (circa March/​April 2013). They won’t let you ride in your car through the wash cycle (which makes absolutely no sense to me), so OCD Tiggy had to let someone drive her car through. I have a sporty car, which, as all sporty cars should, has a manual transmission. I advised them of this. Okay, they said. As I am outside waiting and watching, what do my eyes behold? The jerking motions of my new car as someone who CLEARLY cannot drive a stick, is trying to operate my vehicle. Oh. Heeeecky no. Are you serious?! I voiced my grievances a manager who basically just told me to ask for him next time.
This was fine until that person disappeared (no longer working there). For the past year, every time I go, I get stares and whispers from the employees. And they know I speak Spanish so they have to be sneaky about it, which is really obvious and childish. I can only assume that I am THAT person. You know, that customer whom all of the employees hate and talk about. mmmhmmm
On top of the personal degradation, they have now, somehow, managed to do an even crappier cleaning job than they used to. I went last month and the dashboard was still dirty. They didn’t even attempt to wipe the door or gear as they once did. There was still dirt on the grill and the wipe down was pretty half-​assed. Also, I used to get an air freshener in each vent. Now they put one, maybe two, on just one vent.
They have gone down… even further. I am tired of it. It’s close to my house but it is not likely that I’ll return.

They do a great job here. FYI they will do just exterior wash even though it’s not on the board above. The drawback is if they are busy you have to wait behind everyone else that maybe getting their interior done. They also have a nice waiting area with massage chairs and more.

Super disappointed in this car wash facility. Friendly staff and employees but the quality of work is poor! Yes i too as many reviewers specified was up-​sold to clean my leather seats which if i had know they just wipe them down i would have gladly declined the up charge, as it did not happen the way it was sold to me. Bought a Supreme (high level wash) for $ 27…
Issue one– watched my car pass through and the teflon spray did not activate (not working) which was to be included in my wash! Notified cashier who didn’t seem concerned at all and couldn’t tell me it was included in the supreme wash, which it clearly is when you look at the pricing sheet they have at the counter, duh!
Issue 2: poor vacuuming. I spent 30 mins prior to arrival emptying out my vehicle completely so that they could access and vacuum all areas easily. So much was left behind. Disappointing. (wish i could upload the pics i took to show you)
Issue 3: At the last wipe down station (drying area) I had to ask the guy twice to address the outer area of the wheel well to wipe down the dirt that the car wash failed to remove. The rags they use (over and over) is so grimy that you can literally see the film on the front glass windshield which was hazy, particularly hard to see out of when driving in the sun.
I gave up… gave him the tip and left very disappointed!!!

So…
I pretty much just go here because it’s close to my house. If Cobblestone Auto Spa or Danny’s Family Carousel was closer I would gladly go there instead…
Today I just wanted a deluxe wash and that was it. They honestly must pay the ticket writers nothing because I was really pressured to buy a complete detail package. I must have told the guy three times that I wanted to think about his offer but he was more interested in rolling his eyes at me and moving on to the next poor sap behind me…
The inside lobby is always clean and the cashiers are always in a good mood and usually funny. Always like talking and dealing with them instead of dealing with anybody that has to do with cleaning my vehicle…
I always make sure to look over my vehicle thoroughly because after spending upwards of twenty dollars and making sure I tip one of the thirty or so people it takes to clean my truck there always seems to be something still dirty. Either the tires aren’t greased or there’s water still on the drivers door…
The only reason I go here is because it’s close… THATS THE ONLY REASON !!! I wipe down and clean my truck all over again when I get home because they do such a crappy job…
But you know what the sad part it is… I’ll still go there because I’m to lazy to drive further.

So very slow… time after time. Cars backed up with employees sitting around and the manager yelling at one of the employees. Truly mismanaged.
Keep driving south to Danny’s.