Conn’s HomePlus

Let me just say our sales associate Brian was great we were able to get everything we wanted and he even moved some pricing around and pulled some strings so we left the store super happy. When our delivery date came and went without a delivery or even word we called in and were told that we were missing one piece and that it would be delivered the following Monday. So that came and went without a words so WE phoned them to find out what happened, and basically were told, «no idea who told you that. it’ll be in this Monday.» Okay day off again delivery date came and went. Called again to find out oh no no no we would be getting on Monday and you will get it on Wednesday!” So another day off work and delivery came and went. WE called them to find out no nothing scheduled today. we can get it to you tomorrow maybe. and then he hung up on me. Then spent thirty minutes calling back in and being passed around being told different reasons why we hadn’t gotten delivery. Including someone calling my wife’s phone and telling her why we hadn’t gotten anything. Then after explaining I couldn’t take a third day off in the same week, he explained well we can just leave it at the door. the entire living room set at the front door… sure. he realized that wouldn’t be the best idea and then told me tomorrow for sure no problem. Then someone called back saying well maybe not tomorrow we should be able to let you know by tonight whether for sure or not. So we’ve had a month of no furniture (got rid of ours because it was coming the next day originally!) Been told a million different things, hung up on, and basically been left to do all the scheduling ourselves since they can’t seem to be bothered.
TL;DR: Excellent sales associate, horrific customer service and delivery scheduling. Go to the store find something you like and then figure out a way to get somewhere else or pick it up yourself.

I wanted to update my review for Conns.
After a long remodel process for my kitchen, my
dishwasher was finally installed. After using the dishwasher, I realized that it has a pretty serious leak in the door. There is a constant drip which is coming from the bottom of the door.
I called the 1800 number for Samsung (the manufacturer). They told me that I need to contact the company where I purchased the appliance. I went into Conns and the first thing they asked was if I had purchased an extended warranty. Well I didn’t. They said that that they could not help me and that I need to call the manufacturer. The fact is the appliance was less then one year old and was only used a few times.
Anyway.I was given the run around and they said they there is nothing they can do. They didn’t even offer to call the manufacturer or give me any advice on what I should do to fix this problem. It was like «tough luck» see ya!
Anyway. I would suggest going elsewhere. This company has no customer service skills and they don’t deserve my business or anyone else’s !
Maybe consider Home Depot. I have never had an issue with them

Terrible customer service. We purchased an LG appliance package (dishwasher, refrigerator, range, and microwave) and spent close to $ 6000. I asked for the extended service warranty on ALL appliances at the recommendation of the salesman. He was very inexperienced and had difficulty with the software in finalizing the sale. To make a long story short, he neglected to add the service warranty to the dishwasher. Well, 4 months later, guess which appliance breaks? Of course the dishwasher!
I called Conn’s customer service to schedule repairs and they tell me that there’s no service warranty so I’ll have to pay $ 90 just to have them come out.
I went back to the store to speak with the manager about their error in not adding the service warranty onto the dishwasher. The customer service rep was very rude and I asked to speak with a manager. The SAME manager that helped with my sale came out to talk to me but instead of confessing that he and his inexperienced employee made a mistake, he tried to play good cop/​bad cop saying his hands are tied because as a company Conn’s isn’t going to add a service warranty 4 months after the initial sale. He didn’t even TRY to help. He was shrugging his shoulders and was stepping backwards as he spoke meaning that he basically didn’t care and wasn’t going to go out of his way to correct his error.
BUY APPLIANCES SOMEWHERE ELSE.

I would not recommend this Conn’s or any other Conn’s. I purchased a washer/​dryer from them on ⁷⁄₄. It did not work from the get-​go; after several attempts at repair, they decided to replace it. They couldn’t do a replacement over the phone, so I had to visit the store again. Upon entry, I was immediately asked «who sent me?» because «this is the 3^rd replacement today», as if I was in on some scam or joke. The manager, Mike, has zero customer service skills and blamed everything he couldn’t do — such as not charge me for a new warranty on a product that never worked right from delivery or the return of hardware they sold me that I didn’t need — on corporate. No one asked me when I would be home for delivery — all the paperwork was processed with the assumption I was free the next day.
I called corporate to issue a complaint. While they listened and were overall very courteous, they refused to issue me a complimentary warranty. When I asked how much one was they couldn’t even tell me and referred me… get this… back to the store. Yes, seriously.
On another note, every time I’ve had service from them of any kind, I get a phone call early in the AM — around 6 — about my recent service transaction. When I answer, no one is there. When I call back, it clearly states it’s Conn’s, and then disconnects.
I’ll take my business elsewhere from now on — I encourage anyone who likes their money to do the same.

I’ve had the worst experience purchasing an dishwasher. I picked up the dishwasher at the west Phoenix warehouse location. When I opened the box I realized the undercarriage of the appliance had been crushed and is broken. The door of the appliane won’t open and is therefore, unusable. I returned to the Scottsdale location and was told by the store manager that since 24-​hours has passed since the purchase I could no longer get a replacement. I bought the item on Thursday and planned on installing on Sunday. Extremely poor customer service and they don’t stand behind their product. Do yourself a HUGE favor and go somewhere else.

Great service, no sales pressure from Mike or Karen on buying a mattress. I would suggest looking over fine print with any financing as they charge me insurance for box springs when I only asked for insurance on the mattress. The paperwork was lengthy yet easily corrected when you are at the store. Sales tax is lower here as oppose to tempe or other phoenix so it makes a difference on larger purchase items. Overall, I was a happy customer.

I wish they offered –1 star!!! Waited over a month for our entire living room furniture set to be delivered, but only got the run around. First the manager who sold us the furniture stated it would be in stock in 5 – 7 days. We were fine with that as we wanted to have our carpets cleaned and such while the old furniture was out of the way, and we told him a saturday delivery would be best for our schedules (12 days after purchase), which gave them plenty of time to have receive the furniture into their warehouse. The day before the expected delivery of Jeff (Asst. Manager) called us to let us know that the furniture was still not in and that they could not deliver tomorrow as promised, but that the shipping invoice stated it was to be in their warehouse on Wednesday so next Saturday would be fine for delivery. A little hesitant I agree to exend it another week. The following Friday I called to find out what time they were going to delivering our furniture. The salesman put me on hold for 10 minutes, before finally transfering to Mike (the store GM) since Jeff is now on maternity leave. Mike then told me the furniture was still not in but he could see it was going to be in on Monday. I told them that was really unhappy about the situation and that we sold our other furniture to get ready for the new furniture to be delivered and that we were having a large party at our home and needed it ASAP. He said no problem, he would have it there Tuesday, to which I insisted it be after 4pm, since they deliver until 8pm, and to not disrupt our work schedule for their mistakes. So Monday arrives and no call confirming delivery, so I again call the store to confirm they will be delivering the next day after 4pm. Of course Mike wasn’t there so I spoke with Michael (3^rd Asst. Manager/​Fill-​in for Jeff) only to be informed they still don’t have the furniture and won’t any time soon. He asked if he could research a bit more and get back to me, which he did to say he was working on a solution and that he could probably have it delivered to my home Wednesday evening, plus he’d be willing to give us a discount for all the inconveinence. This calmed be down abit, until now! I called the store on Tuesday to make sure we were on track for delivery, but guess what, now they were going to try to substitute the missing piece with a floor model, but the district manager said no. Which was fine with me as I want the new furniture set I purchased, not the floor model. And of course Michael is off today, even though he promised to call me by 1pm to confirm delivery and the discount he was going to provide us. I talked to 2 different people both knowing nothing of my situation, before telling me Mike the GM was with someone else and would get back with me when he gets a chance. I have now requested for them to just keep all their furniture and return any money they have already charged me. If a $ 6500 sales doesn’t mean anything to them, I can spend my money somewhere else, where I can get the service I deserve and expect. Not the run around and frustration they provide!!! My recommendation is that you don’t believe a word they say and to stay away from this place.

The sales staff was good. Butt when I call the Tech number I am given to a customer service dept. who then tries to do every thing to keep me from getting to a tech of which I paid $ 500 for a one year warranty! I explained to the CSR my issue and she first tried to relate to another issue I had in Feb that was unrelated to my current issue. Then when I explained my current issue (screen going solid green when I played videos) that I needed to bring my PC into the store and could not fix remotely. I almost begged her to let me talk to a tech who then was able to fix my issue remotely.
I called the manager to complain and she (Marilyn Hernandez) did not take my call. I left her two voice messages and she never returned my calls.
I will NEVER buy anything from Conn’s again and advise any potential customers to take heed of this review. What the sales staff promises and what actually takes place are not the same!
Better to go to a reputable company (like Best Buy) than deal with this store again. I wished I had read previous reviews before I had gone to this store.

This is one of the most lowlife high-​pressure sales establishment I experienced in many years.

I purchased an LG washing machine from Conns in late November. Installation was horrible. It was as if there was a competition to see who could install the most number of washing machines in one day. They «ran out» of zip ties to secure the drain hose down. They didn’t include any manuals or tools (needed to level the feet of the machine). They didn’t want to use the elbow bracket for the drain but I made them use my old one. Then I read the installation instructions, which say to use the elbow bracket — of course this was missing with my machine. After the first use of the machine it began leaking. I called the store to ask about a return policy but I didn’t get a return call, so I went into the store. The manager told me they would call down to their shipping department because apparently the store can do nothing about the return. I explained to them I had a leaking machine and needed an exchange. I was told I would get a call back in 5 days. 5 days! It’s been more than 2 months and still no call.
I had so little faith in Conns that I just called LG to service the machine anyway. The LG tech came out and noticed the machine was not installed properly and the installers failed to use the supplied hoses. Apparently this machine comes with hoses that are required for use. Great… another item missing from my machine. LG eventually air shipped me the hoses and fixed the machine. Interestingly the LG tech himself told me his personal horror story about how Conns service after a purchase is horrible.
Now, after calling Conns so many times I because familiar with the hold message that talks about how they match competitors prices So I asked the store manager to match the price of the machine at Best Buy which has it listed for $ 100 cheaper. I explained that Best Buy had it listed on their website and he said «it doesn’t count because it needs to be in an ad.» Huh? I actually laughed when he told me this… «well, their website could have been a typo.» I’m not making this up! I then explained that it’s listed for $ 899 at several places and he reiterated that in order to price match it had to be in an ad. Eventually I was given the $ 100 credit after a few more phone calls.
Conns also agreed to refund me my delivery charge because of the missing components, scratches on my floor, and overall horrible experience. The service charge was $ 80. In late November I was told it would take 2 – 3 days for me to have the credit on my credit card. After a week I called back, and was told 2 – 3 weeks as it needs «corporate approval» for $ 80. So I called back in a month. Then I was told I would get a check in 2 – 3 months. Still no refund. I’ve basically given up on this company and learned my lesson — this place is called Conns for a reason…

Beauty is only skin deep. Conn’s service/​repair facility is horrible to deal with and the salesman that sold us an extended warranty for a laptop lied about having to send a defective item in for service. We were told we could exchange the laptop for a new one if it failed and that’s isn’t what happened. They have had the laptop for 9 days and counting and haven’t even looked at it yet.

Bought appliances and furniture, fast and easy. Great Customer service from Mark Simon are sales man. Thank you for your help!

I went to Conn’s after our washer stopped working, and needed a new one before holidays. Terrance helped me out. The manager Aaron was also very nice and helpful. They both went above and beyond to make sure me and my two kids were comfortable during the process.
I bought a new set on my application approval. The only annoying part was dealing with all the extra talk about warranties, but i suppose that is an important part of their sale. Terrance was not annoying about it like I’ve heard other sales people can be from here. I was charged for an extra set of hoses and he caught it when I would have missed it and gave me the credit. I feel he is an honest guy, yet very knowledgeable about what I was buying. He gave me tips on using the new model set, because it is not a front loader nor a stand washer with an agitator. Stuff I probably wouldn’t have figured out.
FIVE stars for Terrance D. but minus one star for having to fill out a rebate form to get the free advertised delivery… a bit of a hassle.
Bottom line, I have a huge credit line at Sears and Lowe’s but chose Conn’s for my final purchase at 0% financing.

I really like it. Glad you guys are here for the holidays! Chris H. Helped us, and he was so very helpful.
I was able to get all family something for Christmas. They basically saved my Christmas! I financed all my purchases, cause i have been dealing with health problems these past couple months, and missed lots of work. Went to Conn’s just to see what the letter they sent me of a Pre-​Approval, and it is totally legitamate! Conns gave me a PHAT line of credit, so it has saved my 2013 Christmas! :) Thanks Guys!!! I will be back for that iComfort king size bed, and the 80 inch TV!!!